UpSellIt

NOVEMBER 22, 2021

B2B brands have unlimited opportunities to utilize CRO in their customer journey and streamline their sales cycle. The B2B Customer Journey. Conversion types also differ, as your desired action may be to book a demo, download a white paper, or fill out a form. Better User Experience. Higher ROI.

B2B 174

B2B White Paper Download Demo 174

GetElastic

SEPTEMBER 6, 2021

She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience. Apryl Erickson, Vice President, eBusiness & Customer Centricity, HID Global. Don Brett , Global Chief Digital Officer at NBG Home. Richard Isaac , CEO, Real Decoy.

B2B 144

B2B eCommerce White Paper Seminar 144

RTP blog

JANUARY 21, 2019

They rely heavily on end-to-end mobility to lower costs while increasing efficiency on all fronts, including inventory, data management and even sales and customer service Employing mobile solutions has become an industry standard, but many retailers stumble when it comes to ensuring issue-free software development and application.

Mobile 150

Mobile Small Business Retail White Paper Retail 150

365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Steve Dennis

JUNE 9, 2019

Second, it was often served up as the panacea for what ailed every struggling retailer–and therefore the center piece of many a conference keynote, white paper and technology provider sales pitch. What matters is showing up for the right customers, where it really matters, in remarkable ways. The customer is the channel.

Omnichannel 113

Omnichannel Retail White Paper eCommerce 113

Kissmetrics

JUNE 28, 2017

I can see how many users clicked on this link or bought that product and ultimately converted into paying customers — isn’t that a form of engagement?”. They tell us that the customer clicked on this, or bought that, but they don’t tell us anything about the customer experience that we’re all so keen to improve upon.

White Paper 203

White Paper Customer Retention WooCommerce Definition 203

365 Retail

DECEMBER 20, 2023

And this widespread and fast-growing adoption of GenAI is prompting consumers to recognise where they encounter AI within their buying journeys – with 42% of consumers are currently aware of retailers using AI in shopping experiences – and where they expect retailers to leverage AI capabilities to improve customer experiences.

Consumer 63

Consumer Customer Experience Download Omnichannel 63

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. Such shopping experiences are key to customer engagement, retention, and loyalty in today’s retail landscape. The retail industry is no exception to this trend.

Retail 63

Retail Gifts Shipping Costs Customer Loyalty 63

GetElastic

SEPTEMBER 26, 2019

She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience. He specializes in strategy and analytics with a proven ability to collaborate with IT teams to deliver new and improved customer experiences. Twitter LinkedIn.

B2B 163

B2B eCommerce Multi-channel White Paper 163

Omnisend

MAY 3, 2023

While customers expect to receive a welcome email when they sign up, B2B brands can take this opportunity to introduce their company, its values, and its products or services. Today, customers get a personalized introduction to our brand.” It makes it possible to really dive in and get it right with customers.”

Marketing 147

Marketing Download White Paper Recommendation 147

365 Retail

MARCH 19, 2024

In turn, low customer expectations can lead to a reduced sense of loyalty, meaning that many merchants risk losing customers to a more reliable supplier. Respondents identified three top areas for improvement in B2B e-commerce checkouts.

eCommerce 52

eCommerce Payments B2B Merchant Services 52

ROI Revolution

APRIL 27, 2018

This is why any successful online business is constantly testing to find new ways to optimize their site and overall customer experience. Keep in mind that when your customers enter checkout, there is only one thing standing between them and the product or service they’d like to purchase – a form. Still Need Help?

eCommerce 60

eCommerce White Paper Conversion Optimization Online Retail 60

OrderDynamics

JANUARY 24, 2019

We’ve seen omnichannel, unified commerce, customer experience, AI, AR innovations emerge and become real. This will drive customers to your brand and attract the best talent. Another encouraging sign in 2018, has been companies focusing their strategies around the customer experience.

White Paper 52

White Paper Vend Customer Experience Events 52

FastSpring

DECEMBER 18, 2020

For these companies, the change to a B2B sales model means moving their customers to make their purchases online. We’re seeing a shift away from more traditional procurement methods such as phone, fax, and paper catalogs by corporate buyers that prefer the ease and convenience of e-commerce,” he says.

B2B 148

B2B eCommerce Payment Services SEO 148

365 Retail

JUNE 19, 2023

Compelling Shopping Experiences Create Loyal Customers: Nearly 66% of consumers say they would become a loyal customer if a brand/retailer offered a more compelling shopping experience. This means that your CX strategy cannot exist without a product experience (PX) strategy.

Consumer 71

Consumer B2C Merchant Services Omnichannel 71

365 Retail

OCTOBER 16, 2023

“Those looking to make the most of it can use our predictions as a guide – but it’s critical that retailers also leverage internal data and analytics tools to refine their approach to promotions, staffing and customer experience in November and December.

Gifts 63

Gifts Download Consumer White Paper 63

ChannelAdvisor

MAY 30, 2019

These resources can help you understand how to start using data to improve your consumer’s experience and, ultimately, build your brand. White Paper] From Data to Personalization: Mapping the Empowered Consumer Experience. Forrester Report] Retailers Are Starting to Reap the Rewards of Omnichannel Commerce.

eCommerce 45

eCommerce Webinar White Paper Automotive 45

Dynamic Action

SEPTEMBER 11, 2017

DynamicAction’s Co-founder and Chief Data Scientist recently penned How Amazon Does Data—And What you Can Learn From It — a retail strategy white paper containing 8 tactical lessons from Amazon’s playbook. Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

365 Retail

MAY 2, 2023

It has now usurped Thursday, which was the peak pre-pandemic. ‘To

eCommerce 58

eCommerce Small Business Retail Books Fulfillment 58

Groove

APRIL 21, 2020

Provide an incentive with a customer loyalty program. If you’re unsure where to start, we recommend exploring eBooks , white papers, videos and infographics. Provide An Incentive With A Customer Loyalty Program. Upload customers into your CRM and continue to market to them through email. Use gated content.

White Paper 343

White Paper Social Media Seminar Customer Loyalty 343

365 Retail

AUGUST 17, 2022

As back to school campaigns begin in full swing, the pressure is on retailers to engage with customers in more meaningful and personalised ways. Start by understanding your customer. The most forward-thinking retail marketers are ‘progressively profiling’ customers’ interests, preferences, motivations and desires.

White Paper 58

White Paper Retail Payment Services Payments 58

365 Retail

JANUARY 25, 2024

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch. It’s a myth that loyalty programs are a cost centre.

Customer Retention 110

Customer Retention Customer Loyalty Technology Events 110

Kissmetrics

MAY 2, 2018

Videos, illustrations, infographics, ebooks, white papers, webinars, case studies, podcasts, charts, graphs, blog posts, quizzes, slide decks, reports, and on and on. Or white papers. Attract and retain customers. Do you only want to keep those existing customers that enjoy infographics? Or infographics. .

White Paper 236

White Paper Webinar Social Media Blog 236

Kibo

MAY 15, 2020

Personalized marketing is a strategy by which marketers leverage data and analytics to deliver personal experiences to customers and prospects. As part of a brand’s personalization strategy, it can lead to more revenue and better customer relationships. Personalization is more than just addressing your customer by name.

Marketing 62

Marketing Recommendation Information Customer Experience 62

ROI Revolution

JULY 10, 2018

If you are looking for even more conversion tactics, as well ways to improve your sites’s visual hierarchy, grab our latest white paper: The Q4 Conversion Rate Challenge. Still Need Help? This detailed report will uncover further strategies to optimize your website and improve conversions.

Web Design 60

Web Design Shopping Carts White Paper Shipping Costs 60

ChannelAdvisor

MARCH 2, 2017

This can result in a complex “applications hairball” that’s rife with manual tasks and bottlenecks, increases the risks of errors and can hurt the customer experience and limit growth. Download the white paper, From QuickBooks to Cloud Financials to learn more. Going to Catalyst? for a quick overview of our solution.

White Paper 56

White Paper Demo Information Technology 56

ChannelAdvisor

MARCH 22, 2017

This can result in a complex “applications hairball” that’s rife with manual tasks and bottlenecks, increases the risks of errors and can hurt the customer experience and limit growth. Download the white paper, From QuickBooks to Cloud Financials to learn more. Going to Catalyst? for a quick overview of our solution.

White Paper 40

White Paper Demo Information Technology 40

Ecommerce Platforms

DECEMBER 20, 2021

B2B eCommerce and B2C businesses acting as manufacturers, distributors, or wholesalers face many challenges, the most important of which is ensuring their customers are happy. To help leave a smile on your customer's face, using the right eCommerce software platform for your business is imperative. One such platform is Sana Commerce.

Payment Services 211

Payment Services B2B Shipping Costs B2C 211

Retail TouchPoints

SEPTEMBER 13, 2021

As the separation between physical and digital continues to blur, retailers must throw out traditional ideas about the role physical locations play in the customer journey. It’s going to be one customer experience, and [shoppers] are going to want what they want, when they want it, wherever they want it.”.

eCommerce 303

eCommerce White Paper Omnichannel BigCommerce 303