ecomdash

APRIL 23, 2019

We could talk all day about the differences between new customers and repeat customers, but really you only need to know two things: It costs 5x more to attract a new customer than to retain an old one. Repeat customers spend 67% more than new customers. But it’s not enough to just have loyalty programs.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 237

Shipping Costs Improvements Live Chat Retail 237

Retail TouchPoints

MARCH 31, 2021

At GameStop, Wilke will oversee growth strategies and marketing, with a focus on increasing customer loyalty and growing the reach of Power Up Rewards and Game Informer.

Social Media 264

Social Media Customer Loyalty Games Channel 264

Groove

JANUARY 30, 2019

eCommerce loyalty programs reward frequent customers with discounts, rebates, rewards, free merchandise, coupons and access to unreleased products. As a result, customer loyalty programs help to increase retention and lifetime value. Types of eCommerce Loyalty Programs. A tiered system creates levels of loyalty.

Customer Retention 265

Customer Retention eCommerce Customer Customer Loyalty 265

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 303

Customer Experience Customer Omnichannel Social Media 303

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Create a customer loyalty program.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. With the competition being so stiff in the online marketplace, you need to ensure the loyalty of the customers you have.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

lateshipment

DECEMBER 11, 2020

They will choose to shop online and will use social media websites to discover gift ideas. All you need to do is to increase your brand visibility and build an effective social commerce campaign. Let’s talk about social commerce in more detail. What is Social Commerce? Let’s take a look at the best examples.

Social Media 246

Social Media eCommerce Gifts Article 246

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. Then the next day, we ‘popped up’ at Resorts World at the Fred Segal shop, where we took over a portion of the store to do a gifting suite and a Game Watch Party. Why do you think the brand resonates so much?

Fashion 248

Fashion Travel Multi-channel Games 248

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more. This is where cross-channel tracking becomes invaluable.

Channel 129

Channel eCommerce Social Media Customer Loyalty 129

Smile.io

MAY 22, 2020

Valued at $523 billion, the beauty industry has scaled dramatically over the last decade, becoming more innovative and trend-focussed, with many brands finding unique ways to own the customer journey. Here are 5 ways to successfully build loyalty into your beauty brand: 1.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

365 Retail

DECEMBER 20, 2023

Many companies gauge their performance by evaluating new client acquisitions or expanding their customer base. The larger the number of customers, the more successful they consider themselves a business. What is customer retention? What is customer retention? Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 61

Customer Retention Customer Customer Loyalty Merchant Services 61

Wiser

NOVEMBER 13, 2023

Leveraging the potential of store associates to become product advocates opens up a new dimension for retailers to connect with their customers organically. Associates, well-versed with the store’s offerings and ethos, can truly embody the brand and foster a genuine connection with the customers.

Social Media 148

Social Media Retail Events Recommendation 148

lateshipment

SEPTEMBER 21, 2021

The Pivotal Role of Customer Support in Overall The Post-purchase CX. A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer journey. Customer Support Challenges During the Holiday Season. The verdict is clear.

Customer 130

Customer Shipping Costs Shipping Social Media 130

Groove

JULY 16, 2020

Increase revenue and build customer loyalty with this marketing strategy. RetailDive defines gamification as " elements of play and common game mechanics such as points, badges, and other incentives in nontraditional contexts in order to affect behavior." Gamification is more prevalent than we may realize.

eCommerce 259

eCommerce Social Media Recommendation Games 259

lateshipment

FEBRUARY 26, 2020

Picture this : You’re a retailer based in Chicago, dealing in apparel and your loyal customer John has ordered a tux for his high-school reunion from your store. And a bad experience is nothing but a chance for your customer to put a full-stop to you and start shopping with your competitor. What is Proactive Issue Resolution?

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

lateshipment

JULY 31, 2023

Every e-commerce business has a unique value proposition that comes out from meticulously analyzing market gaps and caters to every need of the customer. Customer Retention: Keeping tabs on all the retention strategies of your customer users, you can outbid them on the bottom-of-the-funnel marketing too.

eCommerce 130

eCommerce eCommerce Marketing Marketing Social Media 130

lateshipment

AUGUST 10, 2022

Your eCommerce store’s branding helps your customers identify your brand among the long list of competitors and also works towards making your business successful. Your brand is your identity for your customers, and how you focus on your branding matters a lot. If you neglect your customers, you will lose your popularity.

eCommerce 130

eCommerce Social Media Definition Shipping 130

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Enter Artificial Intelligence (AI), a game-changing technology that is revolutionizing the way businesses approach marketing in these industries. 10 Ways AI is Reshaping Retail & CPG Marketing Here are some key ways AI is changing the retail and CPG game.

Marketing 95

Marketing Retail Customer Loyalty Games 95

lateshipment

DECEMBER 11, 2020

What is Social Commerce? Social commerce is the use of social media websites like Facebook, Instagram, and Pinterest for marketing and sales purposes. Social commerce campaigns aim to boost social interactions such as retweets, likes, link clicks, and shares and to drive sales. Forever 21.

Social Media 130

Social Media eCommerce Article Customer Loyalty 130

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? Frontline sellers hold powerful influence over customer purchasing behavior. So what’s the plan? How In-Store Influencers Can Increase Employee Retention.

Retail 275

Retail Recommendation Games Consumer 275

Omnisend

APRIL 15, 2021

The best brands are built on a strong foundation of customer trust and mutually beneficial engagement. A prime way of reaching this crossroad is with customer engagement marketing and customer engagement strategies. Customer engagement can come in many forms, from contests on social media to openly addressing customer feedback.

Live Chat 78

Live Chat Customer Marketing Social Media 78

365 Retail

MAY 27, 2021

As Morrisons makes significant changes to its loyalty scheme, it’s time to reassess what’s really important to customers, says Swapi Founder and CEO Pete Howroyd. . It’s safe to say that Morrisons know what their customers want. So why the fuss over recently announced changes to their loyalty scheme? .

Customer 80

Customer Social Media Customer Loyalty Point of Sale 80

ESW

DECEMBER 4, 2023

These events can lead to a frenzy, with customers lining up at brick and mortar stores and rushing to websites to secure the coveted product. Benefits of Product Drops When executed properly, product drops act as a powerful marketing and DTC strategy that drives sales, builds customer loyalty and helps brands maintain a competitive edge.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

Retail TouchPoints

NOVEMBER 23, 2021

People are ready to spend — brands are incorporating social commerce into their holiday sales strategies to meet their customers where they already are,” said Kate Gronso, Product Marketing Lead, Facebook Shopping in an interview with Retail TouchPoints. Shopping Festival: Coresight Research ’s second annual 10.10

Events 291

Events Home Shopping Social Media Gifts 291

RetailMinded

JULY 8, 2021

For you to stay ahead of the game, you must keep up with digital innovations and apply up-to-date marketing strategies. Most companies will develop stronger relationships with their customers, broaden their target market, and play more competitively in a market full of solid players with the help of digital marketing. .

Marketing 106

Marketing Retail Customer Loyalty Social Media 106

Kissmetrics

SEPTEMBER 30, 2020

Whether it’s targeting employee collaboration and performance or better delivery to customers and clients – everything counts. As a result, you can build long-lasting relationships by giving customers higher value for their investment. If there’s one thing that companies want, it’s consistent improvement in efficiency.

Social Media 265

Social Media SEO Technology Marketing 265

365 Retail

SEPTEMBER 6, 2023

To truly captivate your audience and leave a lasting impact, integrating promotional products into your marketing strategy can be a game-changer. They have the power to forge stronger connections with your target audience, increase brand visibility, and drive customer loyalty.

Marketing 52

Marketing Games Social Media Customer Loyalty 52

Smile.io

NOVEMBER 21, 2019

If you’re not already playing games with your customers, it’s time to press start. Millions of brands are increasing their customer engagement and optimizing their customer experience with gamification. Rajat Paharia, author of Loyalty 3.0. The most important part of any points program is customer motivation.

Games 36

Games Mobile Social Media Beauty and Health 36

Omnisend

JUNE 15, 2021

Customer lifecycle marketing is frequently hailed as the way to find success when targeting customers. Not only does it boost marketing efforts for merchants, but it also makes that marketing much more relevant for customers. . Engage with customers at different stages of the lifecycle. Reading Time: 7 minutes.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Omnisend

MAY 12, 2020

. “Thank you for your order” isn’t the end of the customer journey—it’s just a step within it. The modern-day customer journey is far from linear, and the truth is, it never really ends. It takes multiple touch-points across several channels for a customer to make a purchase.

Customer 157

Customer Recommendation Shipping Costs X-cart 157

BigCommerce

FEBRUARY 1, 2018

Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks. Check social media network notifications and post a new update to your social media networks twice a day. Schedule social media.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Optimizely

MARCH 14, 2019

Customer loyalty is everything for ecommerce brands. Getting a buyer to make that second purchase is crucial, as loyal customers are worth up to 10X the value of their first purchase. The first step is to find a channel to engage with your customers after they make their first purchase. Video tutorials. Email newsletters.

eCommerce 210

eCommerce Blog Article Games 210

Groove

FEBRUARY 11, 2019

As omni-channel shopping continues to evolve, more customers follow non-linear purchase paths than ever before. Retargeting ads allow brands to target users who previously visited a website or are in a contact database (using custom audiences). We recommend building custom promotional offers based on your business, customers and goals.

eCommerce 258

eCommerce Payments eCommerce Platforms Recommendation 258

Optimizely

FEBRUARY 27, 2019

Brian’s hobby quickly turned into a business when he started selling custom LED gloving lights through Emazing Lights. He then expanded into rave apparel with iHeartRaves, and then gaming apparel with INTO THE AM. But behind it all was his passion for rave culture, gaming, and his drive to succeed. I still love to play games.

Marketing 150

Marketing Hobbies Games Social Media 150