Omniconvert

OCTOBER 22, 2020

An extremely important question for the digital marketing industry is whether they should be focusing on customer acquisition or customer. The post Customer Acquisition vs. Customer Retention: What Should You Focus On? appeared first on ECOMMERCE GROWTH Blog.

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Customer Retention Customer Blog eCommerce 78

Omniconvert

JANUARY 21, 2021

The pandemic is forcing companies and industries to invest in online growth. Some industries are adopting. The post The Changes in Customer Retention Strategies That Will Affect eCommerce in 2021 appeared first on Omniconvert Ecommerce Growth Blog. The world is changing.

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Customer Retention eCommerce Customer Blog 78

Omniconvert

AUGUST 25, 2020

New technologies are dramatically reshaping a lot of industries like learning, healthcare, and, certainly, e-commerce. The post How Technology Can Improve Customer Retention in Your eCommerce Store appeared first on ECOMMERCE GROWTH Blog. Innovations can help you retain.

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Customer Retention eCommerce Technology Improvements 78

365 Retail

JUNE 5, 2024

Meeting and exceeding customer expectations is the main objective for all professionals in the hospitality industry, but the process is rather intricate as there are many pieces to the puzzle and the rules of the game keep changing. It’s a well-known fact that customer needs and expectations are evolving at lightning speed these days.

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Customer Travel Books Information 52

Retail TouchPoints

SEPTEMBER 29, 2021

While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business.

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Subscription Payment Services Payments Automotive 253

Smile.io

AUGUST 25, 2023

Loyalty programs are one of the best ways to build your brand community—the ultimate retention tool for businesses in any industry. Wallack’s takes it a step further with meaningful value-added rewards for its best customers, such as presales to demos and classes, free access to certain demos, and VIP shopping events.

Customer Loyalty 79

Customer Loyalty Beauty and Health Customer Food and Beverages 79

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

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eCommerce Customer Customer Retention Merchant Services 130

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

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Customer Customer Retention Social Media X-cart 88

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

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Customer Retention Customer eCommerce Customer Loyalty 148

lateshipment

APRIL 25, 2022

The retail industry has been undergoing a digital transformation for years. Many industries use the term artificial intelligence, yet many people don’t fully get what it means. AI has a significant impact on the retail industry, accelerating and automating a handful of functionalities.

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Retail eCommerce Technology Improvements 130

365 Retail

JUNE 5, 2024

Competition in the retail industry is fiercer than ever, making it hard for brands to stand out. In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program?

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Customer Loyalty Customer Retail Customer Retention 52

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right. Really tiny.

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Customer Retention Customer Games Improvements 60

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right. Really tiny.

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Customer Retention Customer Games Improvements 60

365 Retail

MARCH 15, 2024

Latest Trends In The Retail Design Industry The retail industry is always changing as new innovations and technologies seek to change the outcome of the business. Also, in the market, your innovation in design and colors can get you to bring more customers into the store. So, let’s begin the discussion in the next part.

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Retail Customer Retention Social Media Technology 52

Retail TouchPoints

JULY 1, 2021

No, of course not; we still need them in place for various legitimate reasons, i.e., ensuring drug companies do not take advantage or lie to their customers or overstep consumer privacy civil rights. The marijuana industry is currently under strict and complicated regulations regarding how and where it can advertise.

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Customer Loyalty Customer Customer Retention X-cart 172

AcquireConvert

AUGUST 2, 2020

As one Shopify blog post points out , a small change in customer retention can significantly boost a store’s revenue. The example shows two stores that have 100 customers purchasing a $10 item every month. So, what can you do to keep customers around? Strategy #1: Focus on making your customers happy.

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Customer Retention Shopify Customer eCommerce 36

Retail TouchPoints

JUNE 15, 2023

The final 27 winners were selected from a group of more than 100 nominations and represent retail and direct-to-consumer (DTC) brands of all sizes and across various industry segments, from supplements to high-ticket jewelry.

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Customer Retention Jewelry Outdoor Fulfillment 212

Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. Surveys are not just questionnaires.

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Customer Retail Customer Retention Improvements 146

Demac Media

JULY 12, 2017

We talk a lot about omni-channel in this industry and often we focus on the front-end experiences our customers have since these are the most visual and tactile for us. In-store, online, mobile, pop-up shops, all are front of mind when thinking about creating great customer experiences and improving our customer retention (i.e.

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Customer Retention Shipping Costs Customer Shipping 38

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Customers don’t judge businesses by the quality of their products or services alone. The true differentiator is CX.

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Retail Customer Experience Customer Retention Technology 269

Smile.io

APRIL 2, 2020

When you have a brand, it’s because you’ve retained a group of loyal customers who share your brand with their peers, engage with it online, and continue making repeat purchases. Your brand becomes a part of their personal identity, which is exactly the kind of relationship you’ll want to strive for with your customers. Tina Donati.

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Customer Retention Customer Social Media Information 54

Smile.io

APRIL 2, 2020

When you have a brand, it’s because you’ve retained a group of loyal customers who share your brand with their peers, engage with it online, and continue making repeat purchases. Your brand becomes a part of their personal identity, which is exactly the kind of relationship you’ll want to strive for with your customers.

Customer Retention 54

Customer Retention Customer Social Media Information 54

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. What is Customer Retention, and Why is it Important?

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Customer Customer Retention Blog eCommerce 97

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

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B2B eCommerce Customer SEO 146

Smile.io

SEPTEMBER 6, 2023

From new wellness brands and fitness trends (hello cold plunge and backyard saunas) to the latest supplements, the health and wellness industry has grown exponentially in the last few years. billion in 2023.  The nutrition and supplements industry has become a very competitive place, both in retail and online.

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Subscription Social Media Shipping Costs Reference 82

Retail TouchPoints

DECEMBER 18, 2020

To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks. Improve Supply Chains, Boost Customer Satisfaction. Reducing manufacturing expenses is key to passing cost savings along to customers.

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Supplies Shipping Costs Operations Customer 246

RTP blog

JUNE 26, 2017

By Georges Smine, Opera Solutions Recent news about closures of brick-and-mortar stores paints a gloomy picture for the retail industry, with retailers seemingly having no hope for recovery in the face of the e-Commerce giants. Some media outlets are even predicting another big short in commercial mortgage-backed debt.

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Retail Shipping Costs Customer Retention Customer Experience 150

Retail TouchPoints

NOVEMBER 18, 2020

It’s equally important to hold fast to some tried and true tactics to keep existing loyal customers. Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. According to a recent report by InMoment , 60% of customers make more frequent purchases from brands to which they are loyal.

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Customer Retention Information Customer Loyalty Mobile 223

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. However, not all customers behave the same.

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Multi-channel Payment Services Consumer Automotive 220

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. The hope is that you are driving traffic, driving attachment and other purchases that then drive up the lifetime value of that customer.”

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Consumer Shipping Costs Customer Retention Information 246

Retail TouchPoints

APRIL 12, 2023

Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. With that loyalty card, customers can find personalized offers in-store that ease and enhance the shopping experience. Hyper-personalization is also on the rise.

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Retail Shipping Costs Supplies Customer Retention 223

Kissmetrics

FEBRUARY 22, 2021

Do it right, and you’ll have a customer for life. If you want to retain customers, you need the right onboarding system. How Does a Smooth Onboarding System Help Retain Customers? Customer retention isn’t just another vanity metric. Customer retention isn’t just another vanity metric.

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Customer Retention Document Improvements Information 279

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

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Customer Loyalty Customer Retail Customer Retention 84

Omnisend

APRIL 27, 2021

Fashion ecommerce is an ever-expanding industry that is not only susceptible to change, but embraces it proudly. trillion industry. Insightful research by Shopify’s Fashion Industry Report shows that it’s likely that the fashion industry will reach a jaw-dropping $713 billion next year.

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eCommerce Fashion Apparel Shopify 78

Smile.io

NOVEMBER 15, 2023

Every brand aims for a loyal customer base that will support them no matter what. Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.

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Customer Loyalty Customer Beauty and Health Food and Beverages 59

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

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Retail Shipping Costs Improvements Customer Experience 243

lateshipment

MARCH 9, 2020

Customer engagement is a much-loved term and a cornerstone of most businesses. It’s a ll about communicating with customers when it matters and forging relationships that last. Every business aims to give its customers the best possible customer experience.

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Customer Shipping Merchant Services Customer Experience 246