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Year-End Review: Retail’s Top Success Stories Of 2018

RTP blog

editors identified the bad and the ugly of retail in 2018 , highlighting key instances where retailers and others fumbled the ball. Debbie Hauss, Editor-in-Chief: I am going to take the same route I did with the “bad news” Q&A from last week and share a personal story that I think should be a lesson-learned for all retailers.

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Will ‘Dangerous Discounting’ Minimize Margins For The Back-To-School Season?

RTP blog

Adam Blair, Editor: At a Retail TouchPoints Live! session last month in Chicago, Northwestern University Associate Professor John Greening had a simple explanation for why discounting remains the go-to strategy for retailers seeking to attract customers and generate sales: “Price cuts work — you’ll get short-term results.”

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Will Prime Day’s Rising Tide Lift All Boats, Or Swamp Them?

RTP blog

Debbie Hauss, Editor-in-Chief: As a shopper, I wasn’t terribly impressed with the offers during Prime Day 2017, so the bar is set a bit low for me this year. Adam Blair, Executive Editor: Is it almost Prime Day again? I do hope to see some great Whole Foods deals, though, as a Prime member. for Kohl’s and “Black Friday in July!”

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Magento, NetSuite Conferences Illustrate What B2C Can Teach B2B

RTP blog

By Glenn Taylor, Senior Editor While the Retail TouchPoints team is gearing up for next week’s 2018 Retail Innovation Conference in New York City, I had the opportunity to attend two user conferences this week in Las Vegas — Magento Imagine and NetSuite SuiteWorld. Although RTP.

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Rewards Case Study: A Look into The Nordy Club by Nordstrom

Smile.io

Loyalty programs, no matter how big or small, all have two goals–to provide value to customers and to retain customers. Nordstrom is a multi-billion dollar company with retail stores across North America as well as its ecommerce store which serves customers in 98 countries. What is The Nordy Club?

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How Stores Are Handling Returns During the Pandemic

ESW

Department store Macy’s also gave in-store shoppers an extra 30 days to return products and online shoppers an extra 60 days. Kohl’s CEO Michelle Gass told USA Today that the store would go above and beyond to help consumers. “We As an essential store, Walmart was able to stay open during the lockdown.

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Can Macy’s Revive Its Brand Through Discounting?

RTP blog

Macy’s incoming CEO Jeff Gennette revealed at the Bank of America Merrill Lynch Consumer & Retail Technology Conference last week that the department store plans on making significant changes to its struggling brick-and-mortar presence. If Macy’s abandons its core customers then this type of initiative is likely to fail.