Kibo

MARCH 17, 2023

Today’s customer requires greater agility than ever before — they want faster, cheaper, and more accurate delivery options. In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. Expectations for delivery times continue to shrink. According to McKinsey & Co.,

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

AUGUST 30, 2021

Target’s Store-Based Fulfillment Model Drives Convenience. The secret to Target’s success is the retailer’s expertise at utilizing its stores for fulfillment, whether as a staging ground for last mile delivery or an efficient curbside pickup hub. Target’s physical comparable sales grew 8.9%

Consumer 323

Consumer Toys Department Stores Fulfillment 323

Retail TouchPoints

MAY 26, 2022

AEO) — to provide faster and more efficient last mile delivery options to its customers, including same- and next-day delivery. Quiet Platforms’ “shared supply chain” solution allows companies to collaborate to solve common logistics, fulfillment and delivery challenges. In the last year alone the company has: Secured $1.5

Supplies 262

Supplies Department Stores Fulfillment eCommerce 262

Retail TouchPoints

APRIL 4, 2022

The department store retailer has updated its branding in stores and online in addition to offering an anniversary discount of 30% storewide and, for reward members, an additional $10 in bonus rewards for every $50 spent through April 12. JCPenney also is launching a cross-country “Shopping is Back!”

Travel 306

Travel Department Stores Omnichannel Games 306

Retail TouchPoints

APRIL 29, 2022

Target has been experimenting with increasingly smaller concepts since 2020, when it began exploring sites for 6,000 -square-foot stores — half its then-current minimum size — as the retailer put more emphasis on curbside pickup and store-based fulfillment.

Department Stores 290

Department Stores Toys Omnichannel Gifts 290

Retail TouchPoints

NOVEMBER 6, 2023

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. Cardmembers in select markets will have access to free two-day shipping.

Gifts 212

Gifts Department Stores Shipping Events 212

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer.

Omnichannel 189

Omnichannel Department Stores Toys Apparel 189

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan. Our investments in digital innovation continued to pay off in the quarter, with digital sales up 21% from 2019.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. According to the survey , 45% of respondents listed customer experience as their number one priority. According to the survey , 45% of respondents listed customer experience as their number one priority.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

DECEMBER 16, 2022

Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% increase in sales, while health and personal care stores saw a 0.7% This will minimize the risk of accepting fraudulent returns while enhancing the customer experience for loyal shoppers.”.

Food and Beverages 285

Food and Beverages Home Furnishings Department Stores Retail 285

Retail TouchPoints

JANUARY 24, 2024

Millennials and Gen Z want not only attractive stores but also a dynamic, engaging environment — creating a threshold effect, drawing people in from the storefront window with the promise of an experiential journey and memorable impact. This not only attracts customers back to physical spaces but also enhances the overall shopping experience.

Retail 319

Retail Leisure Omnichannel Department Stores 319

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. If this were to materialize, then they could use the space for their grocery stores.

Fulfillment 237

Fulfillment Department Stores Mobile Recommendation 237

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

Clothing 239

Clothing Payment Services Apparel Department Stores 239

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”.

Department Stores 285

Department Stores Mobile eCommerce Customer 285

Retail TouchPoints

FEBRUARY 28, 2022

Department stores get their name from the fact that they contained specialized stores-within-stores where experts in particular products — jewelry, clothing and cosmetics — would interact with customers to ensure that they got the correct products. Live agents also personalize without effort.

Department Stores 264

Department Stores Jewelry Fulfillment Arts 264

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Specialty Retailers 165

Specialty Retailers Other Apparel Department Stores 165

Retail TouchPoints

MAY 29, 2020

The initial stock-up period at the beginning of the pandemic tapered off in April as customers sheltered in place. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. Costco posted a 7.3%

eCommerce 154

eCommerce Department Stores Retail Apparel 154

Retail TouchPoints

MAY 27, 2021

An added bonus is the opportunity to gather data from potential new customers as well as explore possible category expansions with less downside risk. Private labels offer the advantage of higher margins but come with the logistical burden of manufacturing and fulfillment. In most cases, the marketplace grows the total pie.

Retail 237

Retail Fulfillment eCommerce Department Stores 237

Salsify

OCTOBER 8, 2020

Legacy brands that relied solely on department stores and other third-party retailers to reach customers have faced months of uncertainty about order fulfillment and demand. The Covid-19 pandemic has shifted more buying online.

Order Fulfillment 78

Order Fulfillment Department Stores Fulfillment Consumer 78

Steve Dennis

JANUARY 18, 2021

Earlier this month, as part of a previously disclosed three-year store closure plan, Macy’s announced it would shutter an additional 45 locations this year. Like most of its moderate department store brethren, Macy’s has gone from being a highly productive, traffic-driving mall anchor tenant to a long-suffering, chronic under-performer.

Department Stores 167

Department Stores eCommerce Sporting Goods Supplies 167

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In-Store Returns Trending Up, But Not Pouring In.

Shipping Costs 333

Shipping Costs eCommerce Merchant Services Retail 333

Retail TouchPoints

JUNE 23, 2022

After a bit of pushback they have embraced ecommerce, but many of the core functions — merchandising, marketing, customer interactions — tend to still be very store-centric. Today, every retailer needs to think about what role its digital channels as well as its stores need to play together to best serve the customer – profitably.”.

eCommerce 278

eCommerce Omnichannel Channel Department Stores 278

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Shipping Costs 262

Shipping Costs Payment Services Merchant Services Payments 262

Retail TouchPoints

APRIL 6, 2022

Retailers today are searching for the perfect blend of brick-and-mortar retail and ecommerce synergies, yet this formula is different for every brand, location and customer. Years ago, mega-stores were cropping up everywhere for major retailers. These spaces could be anywhere from 80,000 square feet to as large as 160,000 square feet.

eCommerce 298

eCommerce Arts Department Stores Shipping Costs 298

Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. Retailers with high out-of-stock rates, like Pilot in the stationary category, risk losing customers to competitors.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

Retail TouchPoints

AUGUST 10, 2020

In contrast to Amazon’s regional DCs, which can span one million square feet or more, a former department store would facilitate the retail giant’s ability to make last-mile deliveries more efficiently. Mall locations appeal to Amazon because they tend to be located near highways and population centers.

Department Stores 227

Department Stores Article Shipping Other 227

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. Shopping centers are perfectly positioned to meet this demand for socialization, provided they have the right experiences in place to welcome customers back.

Outdoor 262

Outdoor Fulfillment Events Department Stores 262

Retail TouchPoints

SEPTEMBER 21, 2020

J.Crew Group is closing its J.Crew and Madewell stores, corporate offices, and distribution and customer service centers on Election Day to give employees the opportunity to vote. But taking a partisan approach to civic engagement can alienate employees or customers in today’s hyperpartisan environment.

Sporting Goods 263

Sporting Goods Retail Department Stores Arts 263

Pivotree Blog

OCTOBER 10, 2023

Customer demand and fulfillment needs are growing beyond the ability of monolithic systems to accommodate. It’s also helpful to be able to customize your ecosystem to meet unique requirements that may not be built into a solution. The inability of yesterday’s systems to meet tomorrow’s demands is already showing.

Supplies 52

Supplies Order Fulfillment Omnichannel Fulfillment 52

365 Retail

JANUARY 4, 2022

Thai group Central and real estate business Signa now have a portfolio of 18 department stores, including Selfridges in London, Manchester and Birmingham, de Bijenkorf in Netherlands, Brown Thomas and Arnotts in Ireland.

Department Stores 68

Department Stores Fulfillment Operations Retail 68

365 Retail

SEPTEMBER 15, 2021

The hires will be spread across its supermarkets, department stores and fulfilment centres, including delivery drivers for its online grocery division. We’re looking for people who can deliver extraordinary service to help customers get what they need to celebrate.

Department Stores 63

Department Stores Fulfillment Customer Retail 63

Steve Dennis

OCTOBER 27, 2021

As has become all too familiar, the moribund department store sector is dominated by huge multi-story formats, most ranging in size between 150,000 – 200,000. The Fort-Worth store is better executed, but still feels like a store in search of a customer. Local is nothing like a Nordstrom department store.

Department Stores 109

Department Stores Retail Multi-channel eCommerce 109

Steve Dennis

FEBRUARY 1, 2021

Indeed, the customer is the channel and retailers with a more harmonized and remarkable retail experience generally outperform those that have failed to break down silos. The Bay has long suffered from the woes of unremarkable department stores. The lines are blurring. Digital drives brick and mortar and vice versa.

Multi-channel 174

Multi-channel eCommerce Books Department Stores 174

Retail TouchPoints

NOVEMBER 23, 2020

Some of the key takeaways from the Q3 results include: Big box retailers such as Walmart and Target continued showcasing their omnichannel dominance with strong results, proving that their years of investment in leading-edge fulfillment strategies have paid off; Other retailers with strong omnichannel offerings in attractive categories, like Lowe’s.

Omnichannel 201

Omnichannel Department Stores eCommerce Fulfillment 201

Steve Dennis

JULY 6, 2021

More recently, ebullient stories portend the resurrection of the mall and suggest that department stores are back (narrator’s voice: “Let’s not confuse better with good ”). DTC fulfillment was almost entirely by parcel delivery from centralized distribution centers. The hybrid supply chain.

eCommerce 148

eCommerce Retail Shipping Costs Multi-channel 148

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Much of it comes down to fostering deeper relationships with its customers.

Omnichannel 264

Omnichannel Technology Channel Department Stores 264