Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

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Retail TouchPoints

MAY 4, 2021

Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. Currently marking its 107th anniversary, Boscov’s operates 48 department stores in the Northeast and Mid-Atlantic.

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Department Stores Mobile eCommerce Customer Experience 264

Retail TouchPoints

NOVEMBER 20, 2023

“I am particularly pleased with the results at our Marmaxx and HomeGoods divisions, which delivered terrific comp sales increases entirely driven by customer traffic,” said Ernie Herrman, CEO and President of TJX in a statement. billion was down 7% compared to the same period in 2022; comp store sales fell by the same percentage.

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Department Stores Apparel Reference Operations 251

Retail TouchPoints

MAY 22, 2023

Every retailer strives to understand its customers, but few are as deeply in tune with their audiences as Curacao. The business was started 40 years ago by Middle Eastern immigrant Jerry Azarkman, who opened his first store in downtown Los Angeles after spending time selling small appliances door to door.

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Other Payment Services Banking Department Stores 288

Retail TouchPoints

FEBRUARY 3, 2023

The platform’s microservices-based design and open architecture can accommodate new tools and services, allowing retailers to quickly adapt to shifting customer and business demands. “In Cole Haan operates 90+ retail stores in the U.S.

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Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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Department Stores Omnichannel Operations Fashion 237

Retail TouchPoints

SEPTEMBER 16, 2022

Mexican luxury department store Liverp o ol has reportedly taken a 9.9% Liverpool said in a statement that “this operation represents an attractive opportunity to diversify assets geographically.”. passive stake in Nordstrom in a deal valued at $293.8 million , according to Reuters. Founder Bruce Nordstrom held a 15.9%

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Department Stores Retail Events Operations 245

Retail TouchPoints

JUNE 1, 2022

Regional department store retailer Belk will host shops featuring products and services sold by Conn’s HomePlus in 10 to 20 locations as part of a pilot program that will kick off over the next few months. Belk operates nearly 300 stores across the Southeast U.S., and Conn’s has more than 160 stores across 15 states.

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Department Stores Electronics Operations eCommerce 279

Retail TouchPoints

MAY 20, 2022

The designer fashion brand launched its own ecommerce operation in 2008, at a time when many other high-end specialty labels were still turning up their noses at digital. Loyalty to those stores used to be 100% — a top customer would go to Neiman Marcus for everything and not go anywhere else.

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Omnichannel Department Stores BigCommerce Fashion 243

Retail TouchPoints

DECEMBER 13, 2021

A new range of Forever 21 fashions has debuted at 100 JCPenney stores across the U.S. The move marks the latest bid by the perennially challenged department store chain to turn around, by bolstering its appeal with teens and young adults. JCPenney isn’t Forever 21’s first foray into department stores. and online.

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Department Stores Fashion Management Operations 293

ESW

JULY 6, 2023

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. And to be sure, the effect is far-reaching. Amazon set the bar.

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eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

MARCH 1, 2024

Retargeting existing customers to boost conversions has always been a strong tactic for retailers, and it’s likely to become even more important as third-party cookies deprecate and more stringent privacy regulations go into effect. In fact, we make the majority of our [product] collection.

Social Media 225

Social Media Department Stores Supplies Apparel 225

Steve Dennis

AUGUST 16, 2017

Last week we had five major department stores report their quarterly earnings: Macy’s , Kohl’s , Nordstrom , Dillard’s and JCPenney. The main reason is that department stores failed to innovate. Wall Street seems to think that store closings are a panacea. More rationalization must occur.

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Department Stores eCommerce Consumer Channel 84

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. “We Beginning Jan.

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Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

APRIL 2, 2024

KnitWell Group has partnered with Mexican department store retailer El Puerto de Liverpool to expand the Talbots brand to Mexico. Liverpool will open 10 Talbots shop-in-shops within its stores in and around Mexico City this month with assortments featuring Talbots’ modern classic style curated for Mexican consumers.

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Department Stores Retail Consumer Customer 147

Steve Dennis

NOVEMBER 4, 2017

It’s been a long, slow slide for department stores. For many, this unrelenting parade of bad news leads them to believe that department stores are toast. But just as the retail apocalypse narrative is nonsense , so is the notion that department stores are going away.

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Department Stores Accessories Apparel eCommerce 89

Retail TouchPoints

MARCH 13, 2024

We want to establish a new definition of luxury for our customers, to emphasize the value of craft, historicity and hand-making,” said Bode Aujla. In addition, partnering with a historic American department store — a historic family business — allows us to situate that vision in the landscape of American luxury. “We

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Department Stores Clothing Definition Presentation 226

Retail TouchPoints

JANUARY 27, 2023

Grupo Coppel, which operates one of Mexico’s largest department stores, Coppel , as well as a major banking network in the country, has launched Coppel Access — a mobile wallet designed to provide millions of unbanked and underbanked Mexican consumers in the U.S. with mobile financial services. Developed with Grupo Coppel’s U.S.

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Financial Services Payment Services Department Stores Banking 147

Retail TouchPoints

OCTOBER 27, 2022

During a time of continued C-suite transition, department store retailer Belk has appointed MaryAnne Morin as its President and Chief Merchandising Officer. MaryAnne’s wealth of knowledge will help us make that experience even better, whether customers are shopping in our stores, on Belk.com or our mobile app.”.

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Department Stores Clothing Fashion Games 255

Retail TouchPoints

FEBRUARY 28, 2023

Alves will report to CEO Tom Kingsbury and be responsible for Kohl’s enterprise operations, including the retailer’s nearly 1,200 stores, global supply chain and distribution centers, real estate portfolio, purchasing, sustainability, risk management and compliance functions. .

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Department Stores Supplies Operations Marketing 271

Retail TouchPoints

OCTOBER 18, 2021

Activist investor Jana Partners has taken an undisclosed stake in Macy’s and is prodding the department store chain to separate its ecommerce business from its brick-and-mortar operations. The Wall Street Journal reported that Jana Partners sent a letter to the Macy’s board urging it to split off its fast-growing, nearly $8.5

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eCommerce Department Stores Presentation Operations 219

Steve Dennis

MAY 29, 2018

Then Kohl’s followed up with a similarly surprising upside report that led some to conclude that maybe, just maybe, the long-beleaguered department store sector might be seeing a resurgence or—dare we say it out loud?—the The moderate department store sector has been in decline for a long, long time.

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Department Stores Workshop Games Accessories 83

Retail TouchPoints

NOVEMBER 15, 2023

In addition to calling for its members to strike tomorrow, the union is asking “customers and allies to lead actions at Starbucks stores in their communities in solidarity with workers rising up for a fairer workplace.” 16, the retailer’s “Red Cup Day” — traditionally one of Starbucks’ busiest days of the season.

Department Stores 285

Department Stores Retail Customer Customer Experience 285

Kibo

MARCH 17, 2023

Today’s customer requires greater agility than ever before — they want faster, cheaper, and more accurate delivery options. By implementing flexible fulfillment strategies, retailers can better meet the evolving needs and expectations of customers and remain competitive in the marketplace. According to McKinsey & Co.,

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Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

MAY 26, 2022

AEO) — to provide faster and more efficient last mile delivery options to its customers, including same- and next-day delivery. Digital sports platform Fanatics has partnered with supply chain solution Quiet Platforms — a wholly owned subsidiary of American Eagle Outfitters Inc. In the last year alone the company has: Secured $1.5

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Supplies Department Stores Fulfillment eCommerce 262

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. growth at Bloomingdale’s stores during the same period. This was compared to a 3.3%

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Department Stores Presentation Marketing Customer Experience 274

Retail TouchPoints

MAY 2, 2023

Barnes & Noble associates at the retailer’s flagship store at Union Square in New York City have filed for a union election with the National Labor Relations Board (NLRB), seeking representation with the Retail, Wholesale and Department Store Union (RWDSU).

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Department Stores Books Management Operations 279

Retail TouchPoints

MAY 6, 2021

there’s Neiman Marcus, JCPenney, Lord & Taylor and 30 other big names that have filed for bankruptcy or ceased operations. Yet as pundits ponder the death of the department store, the industry is racing to reimagine where and how it sells goods. In the U.S., That delivery segment cost retailers $30.2 billion (U.S.)

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Fulfillment Department Stores Supplies Financial Services 342

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. Wherever we show up in stores, we want to make sure it’s portrayed in a way that’s consistent,” he said. A current focus is on material sourcing, manufacturing and operations.

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Department Stores Fashion Consumer Omnichannel 256

Retail TouchPoints

MAY 1, 2023

Here are four important fundamentals these retailers will need: Establish a core business advantage; Tie your advantage to a clear value proposition; Get your customer acquisition costs (CAC) and LTV in order; and Map a path for expansion and diversification. Nagar and Lightman offered tips for success.

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Retail Beauty and Health Omnichannel Operations 240

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. The pandemic has negatively impacted the department stores’ businesses. Relieving Pressure On Stores.

Fulfillment 305

Fulfillment Department Stores Shipping Costs eCommerce 305

Retail TouchPoints

OCTOBER 8, 2021

Closer to home, Amazon is reportedly planning to open department stores in the U.S. The Wall Street Journal reported last month that Amazon is considering developing a network of full-sized stores in the U.S. the name reflects that the inventory is comprised of items that are given 4-star ratings from customers.

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Electronics Clothing Department Stores Toys 294

Retail TouchPoints

MARCH 3, 2023

at Family Dollar stores, but even discounters are facing cautious consumer spending and employee pay raises that aren’t expected to pay off for some time. Dollar Tree’s outlook includes about $430 million in operating expenses across a number of investments, including plans to increase average wages by $2 per hour. “Our

Department Stores 291

Department Stores Operations Gifts Fashion 291

Retail TouchPoints

JULY 12, 2021

department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. While ASOS will retain operational and creative control of the Topshop brands, the new shared ownership model will ensure close collaboration between Nordstrom and ASOS.

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Multi-channel Multichannel Department Stores Fashion 262

RetailWire

MAY 3, 2023

Nordstrom is closing its Nordstrom Rack store in San Francisco on July 1 and its namesake department store by the end of August. “Decisions like this are never easy, and this one has been especially difficult,” said Jamie Nordstrom, the retailer’s chief stores officer.

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Department Stores Operations Customer Marketing 105

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

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Omnichannel Department Stores Operations Retail 322

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”.

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Department Stores Mobile eCommerce Customer 285