article thumbnail

Overstock Teams with UPS to Tackle Home Furnishings Returns

Retail TouchPoints

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . These post-purchase performance metrics will help us evaluate the end-to-end shopping experience for our customers,” said Johnson.

article thumbnail

Overstock Looks to Drive Loyalty with New Co-Branded Credit Card

Retail TouchPoints

Online furniture and home furnishings retailer Overstock has partnered with Citi Retail Services to offer customers digital-first benefits and rewards through a co-branded Overstock Mastercard. “As

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

After 70 Years, IKEA Disassembles Both Print and Digital Catalogs

Retail TouchPoints

For both customers and co-workers, the IKEA Catalog is a publication that brings a lot of emotions, memories and joy,” said Konrad Grüss, Managing Director of Inter IKEA Systems B.V. Turning the page with our beloved catalog is in fact a natural process since media consumption and customer behaviors have changed. in a statement.

article thumbnail

Devising an Optimal Returns Policy for Your Business

Retail TouchPoints

Amid rising costs and fears of a looming recession, however, online retailers are finding they can no longer afford the level of generosity that customers have come to expect. I term this strategy customer self-selection. For many years, permissive returns policies have been the norm in ecommerce.

article thumbnail

Matalan Expands Online Fashion and Homeware Selection with New Brand Additions

365 Retail

These brands are set to join Matalan’s diverse collection of existing third-party brands and its in-house lines, broadening the range of choices for customers. The introduction of these new brands is aimed at catering to a more diverse customer base, meeting various style preferences and size requirements, including plus-size options.

Fashion 110
article thumbnail

5 Ways Home & Decor Brands can Optimize the Shopping Experience

UpSellIt

The Rise of Home Furnishings Ecommerce. Home is where the heart is, and ecommerce is where the opportunity is. Home furnishings consumers have come to expect a brick and mortar-level customer experience online. So, retailers are ramping up their online efforts. Highlight Existing Offers.

article thumbnail

SHEIN and Klarna Embark on ‘In Pink We Trust’ Tour Bus Across UK’s Prime Shopping Locations

365 Retail

Moreover, the bus’s exterior terrace is designed as a sanctuary for home décor enthusiasts. It will offer a curated display of SHEIN’s newest offerings in home furnishings and appliances, serving as a source of design inspiration for attendees.