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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. At its simplest, the agent console lets reps chat with customers, from multiple channels at one time.

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5 Common Multi-Channel Challenges and How to Overcome Them

SellBrite

In ecommerce, investing in multi-channel can help you quickly take your business to the next level, but it can also come with a number of challenges that you may or may not be aware of. To succeed in multi-channel, you have to know how you’re going to address these challenges when they appear in front of you.

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

Customer 277
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25 of the Best Add-On Slack Apps to Make Your Marketing Team More Effective

Kissmetrics

Just like your favorite iOS apps , software-specific apps can greatly improve our day-to-day work experiences. Slack is one of the most popular channel-based messaging systems on the market, with over 12 million people using the system every day. Add-On Slack Apps for Metrics. Marketing is all about metrics.

Marketing 287
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Understanding Retail and Key/National Account Teams

Wiser

With retail teams focused on the granular details of in-store execution and key account teams engaged in high-level strategic planning, aligning their efforts requires efficient communication channels and tools. Thus priorities can be at odds.

Retail 78
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The Gateway To Gen Z Consumers (And How It Differs From Millennials)

RTP blog

Instagrammable Experiences For Gen Z At Brick-And-Mortar Stores That’s right; Gen Z likes to document everything in their lives — from what they eat for lunch to where they buy their shoes — leading Gen Z consumers to return to the physical retail locations that Millennials left for online shopping.

Consumer 150
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The Ultimate Guide to Cookieless Tracking

Omnisend

While the loss of third-party cookies undoubtedly poses a challenge, digital advertisers can still use a variety of tools to help track activity across multiple channels. Document and store consent received from users.”. Multi-touch attribution was widely considered an improvement on earlier forms of attributing sales.