Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

Customer Experience 271

Customer Experience Shipping Costs eCommerce Improvements 271

Groove

AUGUST 27, 2020

Managing customer turnover and increasing lifetime value are two of the most common initiatives our marketing team is given when working with an organization to grow revenue. Best Customer Loyalty Programs: Smile.io. BigCommerce reports that it costs 5x less to retain an existing customer than it does to gain a new one.

Customer Loyalty 370

Customer Loyalty Customer BigCommerce PPC 370

Groove

JULY 23, 2020

When it comes to implementing eCommerce marketing software, many businesses don't know where to start. Whether your goal is to automate marketing or sales initiatives, improve site search, increase customer loyalty or convert more customers, there is a software for you. eCommerce Marketing Software: Increase Revenue.

eCommerce Marketing 332

eCommerce Marketing eCommerce Marketing Customer Loyalty 332

Retail TouchPoints

JULY 13, 2022

The app, which was created in partnership with Swiftly , aims to provide customers with enhanced mobile shopping experiences and generate new advertising revenue for the retailer. 99 Cents Only Stores will benefit from closed-loop reporting with measurable SKU-level transactions and ad clicks to provide accurate, actionable insight.

Omnichannel 250

Omnichannel Payments Multi-channel Retail 250

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 240

B2B eCommerce BigCommerce Omnichannel 240

Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

Customer Retention 272

Customer Retention Customer Loyalty B2B Customer 272

Retail TouchPoints

JUNE 30, 2022

H-E-B narrowly defeated second-place Amazon and third-place Amazon Fresh as the top-ranked ecommerce grocer in the U.S., according to dunnhumby’s inaugural Ecommerce Retailer Preference Index (RPI). Banners that scored highest on these two drivers also had the strongest emotional connection and ecommerce performance in the study.

Multichannel 257

Multichannel eCommerce Consumer Retail 257

Retail TouchPoints

JANUARY 8, 2024

We’ve also witnessed an increase in retail earnings reports that cite shrink and organized retail crime (ORC) as the cause for reduced profitability compared to previous quarters. reported ecommerce fraud and loss as a growing concern, while 48.5% Just last year, in the National Retail Security Survey, retailers reported $112.1

Recommendation 233

Recommendation Omnichannel Shipping Costs eCommerce 233

Retail TouchPoints

JULY 12, 2023

Laura Denk, President of DSW Denk, who will report to Howe, will be responsible for the day-to-day operations of DSW’s nearly 500 U.S. store locations and its ecommerce channel as well as helping further elevate the company’s owned brands and top national brands.

Operations 237

Operations Channel eCommerce Retail 237

Smile.io

MARCH 20, 2024

Customers no longer simply appreciate being rewarded for their business—they expect it. Starting an ecommerce store is easier than ever with the rise of ecommerce platforms like Shopify. In a highly saturated market, customers have endless choices of brands to support.

Shipping Costs 76

Shipping Costs Shopify Customer Loyalty Merchant Services 76

Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Strong data protection vision and strategy, brought to life in clear practices, create a sense of trust and enhance customer loyalty. Ecommerce sales in the U.S.

Customer Loyalty 299

Customer Loyalty Customer Consumer Gifts 299

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Ecommerce retailers can use this information, plus sustainable practices and smart messaging, to build loyalty and attract new customers.

Shipping Costs 276

Shipping Costs eCommerce Customer Shipping 276

Retail TouchPoints

JANUARY 13, 2023

The big question for brands and retailers is how to increase revenues and efficiency, decrease expenses and make every customer count. When it comes to augmenting the top line, brands should prioritize optimized product discovery and aim to hyperpersonalize the customer journey and transform pre-loved pieces.

Shipping Costs 277

Shipping Costs Retail Recommendation Consumer 277

Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often. Seizing the Moment That opportunity lies in the retail loyalty program.

Retail 272

Retail Books Consumer Social Media 272

Retail TouchPoints

APRIL 25, 2022

Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 304

Supplies eCommerce Shipping Costs Customer Loyalty 304

Retail TouchPoints

SEPTEMBER 13, 2023

year-on-year, with ecommerce specifically up 8.4%. For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. Tackling issues that affect the overall customer experience is crucial. Recent data shows that overall U.S. retail sales have increased 8.8%

Shipping Costs 255

Shipping Costs Payment Services Banking Retail 255

Smile.io

FEBRUARY 7, 2024

is the most trusted loyalty platform by Shopify Plus merchants, powering some of the best Shopify loyalty programs. with their loyalty program, including Polaroid, Hush Puppies, Birchbox, Liquid Death, Topps, and more.  It’s enterprise loyalty made easy. It’s enterprise loyalty made easy. 

Shopify 79

Shopify Food and Beverages Customer Loyalty Merchant Services 79

Retail TouchPoints

NOVEMBER 11, 2022

Bed Bath & Beyond has appointed Bart Sichel as EVP, Chief Marketing and Customer Officer as the troubled retailer rebuilds its executive leadership following a number of departures in 2022, including former SVP of Marketing James Reath.

Marketing 238

Marketing Department Stores Omnichannel eCommerce 238

Retail TouchPoints

APRIL 13, 2023

To get people to reach for your product repeatedly, learn how to stand out across the customer journey using a digital-first media strategy. The good news — while there is major potential to drive in-store sales with digital advertising, there is also a rapidly growing ecommerce and D2C market for wine brands.

Marketing 315

Marketing Omnichannel Channel Social Media 315

Groove

OCTOBER 7, 2022

The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. Remember, always be providing more perceived value than the cost in dollars that your customers pay.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Groove

JUNE 9, 2021

Many eCommerce marketers struggle with this concept. With an optimized eCommerce email marketing strategy you'll attract new leads, engage more contacts and convert them into customers in no time. There are so many different rules to set that help eCommerce merchants capture the leads they want. Delighting Customers.

Marketing 367

Marketing Social Media Customer Loyalty Shopping Carts 367

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program.   If not, it may be time to migrate your loyalty program.    Seamlessly migrate your loyalty program in 4 easy steps. 

Customer Loyalty 82

Customer Loyalty Merchant Services Shopify Shipping Costs 82

Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% The ultimate approach that smart ecommerce companies follow in that regard is automation. The power of ecommerce automation is typically two-fold.

eCommerce 363

eCommerce Payment Services Channel Social Media 363

Ecommerce Platforms

JANUARY 24, 2023

The bottom line: It’s a given that customers will read online reviews before deciding on a product Just look at popular online marketplaces, for instance. Most products display positive, negative, and mediocre reviews posted by real-life customers. Needless to say, glowing reviews help ecommerce businesses attract customers.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Groove

AUGUST 18, 2020

Many successful online businesses today leverage eCommerce marketing tools to grow their brand and achieve their business goals. In this blog, we're diving into the features, pros and cons of both Klaviyo vs. MailChimp to help you determine the best eCommerce tool for your business's needs. Real-Time Customer Data. Data Science.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Smile.io

FEBRUARY 20, 2024

Launching an ecommerce business can take anywhere from minutes to months. Depending on the size of your store and the complexity of your program, launching an ecommerce loyalty program can be hard work. This means loyalty programs engage customers to shop with you and spend more.  rewards coupons have a 16.5%

Shopify 78

Shopify Customer Loyalty eCommerce Jewelry 78

Groove

OCTOBER 7, 2022

Types of Subscription Programs Replenishment The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. In some cases.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Retail TouchPoints

APRIL 14, 2023

Walmart’s digital sales have risen steadily since then, including 12% annual growth in fiscal 2022, and it has recently expanded its online offerings to include an ecommerce site and customer experience aimed at SMBs as well as an overall revamp of its digital storefront with an emphasis on discovery.

Omnichannel 242

Omnichannel Customer Loyalty Operations Definition 242

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. Customers dispute a valid transaction for many different reasons. Here are statistics as proof: revenue in the ecommerce market is projected to reach $3.64

Merchant Services 284

Merchant Services Payment Services Payments eCommerce 284

Retail TouchPoints

APRIL 4, 2022

Nordstrom has promoted Ken Worzel to Chief Customer Officer and Jamie Nordstrom to the post of Chief Stores Officer, while Scott Meden, Chief Marketing Officer, and Geevy Thomas, President, prepare to retire. Jamie Nordstrom will report to Pete Nordstrom, President and Chief Brand Officer of Nordstrom. in a statement. “It

Operations 251

Operations Customer Supplies Management 251

Retail TouchPoints

APRIL 16, 2024

Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and marketplaces to choose from. Even the best products and online storefronts fall flat if customers aren’t happy with one tiny part of their experience.

eCommerce 147

eCommerce Improvements Consumer Customer 147

Retail TouchPoints

APRIL 23, 2021

Retailers such as Walmart , Bonobos and Peloton currently use Affirm to offer customers flexible payment options such as Buy Now, Pay Later. The company reports that its model — offering consumers an instant merchant credit at the time a return is initiated — helps retailers drive higher return-to-repurchase rates.

Merchant Services 278

Merchant Services Payment Services Fashion eCommerce 278

Groove

FEBRUARY 21, 2019

Modern eCommerce businesses need tools to help them grow. To help, we've outlined our favorite tried-and-true eCommerce marketing tools to help businesses achieve their goals. eCommerce Marketing Tools. eCommerce Marketing Tools. Google Data Studio - Reporting and Visualization. Google Marketing Platform.

eCommerce Marketing 284

eCommerce Marketing eCommerce Marketing PPC 284

Retail TouchPoints

DECEMBER 20, 2021

These new blended shopping habits are evolving and will be key to building brand loyalty in 2022 and beyond. Search abandonment is not only a costly problem for retailers as a lost revenue opportunity but also a lost brand loyalty-building opportunity. That’s more than double the historical average. It’s already beginning.

Consumer 355

Consumer Retail Travel Omnichannel 355

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

Retail 226

Retail Article Omnichannel Customer Experience 226

365 Retail

APRIL 2, 2024

A further 49% of Millennials said that retail media ads delivered in-store helped validate their buying decisions when shopping brands they already buy from, helping retailers drive greater brand engagement and loyalty amongst existing shoppers.

Technology 110

Technology Retail Social Media Events 110

Retail TouchPoints

APRIL 18, 2024

Several years ago, the MIT Sloan Review released a report on digital transformation in collaboration with Deloitte, explaining that companies early in the transformation process focus on using technology to solve discrete business problems. Relentless focus on the customer. Many retailers are at this stage.

Technology 269

Technology Retail White Paper Fulfillment 269