Wed.Sep 27, 2023

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The Launch of TikTok Shop: Why it’s both good and bad for brands

Profitero

In a significant development for the world of eCommerce, TikTok recently unveiled TikTok Shop in the United States.

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Should You Care About Developer Productivity?

Forrester eCommerce

A recent report regarding developer productivity has set the dev world abuzz. Without going into too many details, the notion that one can effectively measure individual developer productivity has been a controversial topic since the dawn of the mainframe.

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Exclusive: New Research Highlights How Brands Can Capture Today’s Always-On Shopper

Retail TouchPoints

It started with COVID, and it hasn’t stopped — consumer shopping behaviors continue to rapidly shift even as the pandemic moves into the realm of memory. For brands and marketers, it’s hard, nigh impossible, to keep up with how and where consumers are shopping today, but media planning and buying platform Infillion tried. The results of Infillion’s new research into the modern customer journey , shared exclusively with Retail TouchPoints , illuminate some of the most dramatic shifts in how consu

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The Future Of Insurance: A Look At What Lies Ahead

Forrester eCommerce

Forrester analyzed past industry performance and top consumer, regulatory, competitive, and tech trends to help insurers succeed in the next decade.

Consumer 443
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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Shopify Invests in Wholesale Marketplace Faire, Expands Reach into B2B Ecommerce

Retail TouchPoints

Shopify has taken a stake in the B2B retail marketplace Faire and is establishing Faire as the recommended wholesale marketplace for its millions of global merchants through a deeper integration between the two platforms. The size of Shopify’s stake in Faire was not disclosed. Shopify is aiming to expand its B2B offerings as wholesale businesses follow the lead of their B2C counterparts in moving online.

Shopify 289
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AI Pushes The Metaverse Into The Horizon At Meta Connect 2023

Forrester eCommerce

AI dominated Mark Zuckerberg’s opening keynote at Meta Connect today — mentioned within the first 10 seconds and dozens of times throughout. Absent was the term “metaverse,” which was referenced just a couple of times at best. There were no updates about Horizon Worlds. It’s not unexpected. Forrester predicted a metaverse winter for 2023.

Customer 416

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ASIS GSX 2023: Physical Security Insights From Deep In The Heart Of Texas

Forrester eCommerce

ASIS International, the largest membership organization for security management professionals, brought the 2023 Global Security Exchange (GSX) to my hometown of Dallas, Texas. The main attraction of this premier physical security event was the keynote delivered by the 43rd President of the United States, George W. Bush.

Events 395
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Citing Theft and Safety Issues, Target Closes 9 Stores in 4 States

Retail TouchPoints

Target will close nine stores in four cities on Oct. 21, 2023, saying theft and organized retail crime are threatening the safety of its customers and associates and “contributing to unsustainable business performance,” according to a company statement. Target noted that it has made multiple efforts to secure these location, including adding more security team members, using third-party guard services and implementing theft-deterrent tools across its business.

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Forrester Reviews And Scores Indian Mobile Banking Apps: What We Learned

Forrester eCommerce

India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Asia Pacific Consumer Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

Banking 388
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Simon Properties Brings More Delivery and Returns Capabilities to Tenants

Retail TouchPoints

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. Retailers at Simon Properties will now be able to leverage Dropit’s full suite of solutions, including: Store fulfillment capabilities , which will convert tenant stores into last-mile distribution centers; Reverse logistics to simplify return management by improving routes based on location and return time; Inventory visibility based on real-time, unified data tha

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Forrester Reviews And Scores Indian Mobile Banking Apps: What We Learned

Forrester eCommerce

India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Consumer Asia Pacific Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

Banking 195
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15 Must-Have HubSpot eCommerce Apps To Master Online-Selling

MakeWebBetter

In the world of eCommerce, having a reliable platform that can handle all aspects of your business is crucial. HubSpot, a leading provider of inbound marketing and sales software, offers a comprehensive eCommerce solution that can help businesses streamline their operations and drive growth. Particularly, with powerful HubSpot eCommerce apps and integrations, it has become [.

eCommerce 158
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Retailer or Manufacturer—Can You Enhance Performance With More Effective Customer Satisfaction Surveys?

Wiser

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. By understanding the customers’ perspective, businesses can tailor their services and products to meet the evolving needs and expectations of their target audience.

Customer 146
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Target to close 9 stores over theft, safety concerns

RetailDive

Stores in major cities like San Francisco, New York and Seattle are slated to shutter as a result of “unsustainable business performance.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Fast-growing Online Furniture Retailer ‘Bed Kingdom’ Opens New Liversedge Distribution centre

365 Retail

Bed and furniture retailer Bed Kingdom has officially opened the doors to its new 70,414 sq ft distribution centre in Liversedge, West Yorkshire, which will create 12 new jobs in the local area. The facility has a large warehouse space that will house furniture stock and become the main distribution site for the children’s bed specialist. In addition, office space spread across three stories and a canteen area will become the new workplace for Bed Kingdom’s buying, marketing, and sales employees

eCommerce 109
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As US consumers slow down, Walmart is muscling out its competition

RetailDive

The retail giant is embracing strategies previously mastered by Target, Amazon and others, and that’s paying off, various analysts report.

Consumer 126
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Williams-Sonoma Leverages AI to Deliver Data-Driven Personalization

RIS News

The company is investing in AI-powered solutions with a view to gaining greater into visibility into consumer behaviors and delivering more targeted messaging.

Consumer 103
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Retail shrink, theft changed little in 2022

RetailDive

But more retailers are concerned about escalating violence in stores, which experts say carries other costs beyond shrink.

Retail 124
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Store Closures and Security Ramp Ups: Target Takes Hit From Rise in Retail Crime

RIS News

Retail theft news has flooded headlines this year, quickly becoming a top concern for enterprises who are looking to keep consumers safe and products safeguarded from pilfering.

Retail 102
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Costco pushes forward with app upgrades

RetailDive

The changes, which include augmented reality and the upcoming ability to scan barcodes, have significantly boosted the tool’s downloads and app store rating.

Download 122
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Top 5 Department Stores 2023

RIS News

RIS breaks out the Top 5 Department Stores from the full Top 100 list — a world that has had to continually evolve to adapt to the changing retail landscape.

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Holiday spending to increase 3.7%: Mastercard

RetailDive

Consumer outlays for electronics and at restaurants are expected to boost expenditures this year, according to the card network.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Eataly and Sportsman’s Warehouse Get New CEOs

RIS News

Tommaso Brusò is taking on the role of CEO North America at Eataly while Paul Stone becomes CEO, president, and a member of the board at Sportsman’s Warehouse.

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Walmart Discovered launches on Roblox

RetailDive

The retailer wants users to discover games, indie experiences and virtual items that are voted on by the community.

Games 111
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Walmart Launches New Roblox Experience

RIS News

Walmart Discovered will spotlight 300-plus community creators through a nomination system – from digital fashion designers to experience developers – over the next four months.

Fashion 99
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Peloton co-founder, chief product officer to step down

RetailDive

Tom Cortese will be replaced in November by Nick Caldwell, who has over 20 years of experience working at various technology companies.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Jennifer Short, VP of Workforce Strategies, Southeastern Grocers, Named a Top Woman in Retail Tech

RIS News

Short has been named a RIS Top Woman in Retail Tech in recognition of her innovative development and deployment of workforce technologies at Southeastern Grocers.

Retail 98
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Shein highlights Fall, Winter collections in livestream show

RetailDive

Viewers were able to access the shoppable show from the Shein app and its Facebook, X, YouTube and Instagram channels.

Channel 105
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Philadelphia Looting: Dozens Arrested After Mobs Ransack Multiple Retail Stores

RetailWire

Dozens have been arrested in Philadelphia after mobs of young people ransacked upscale retail stores in an hours-long crime spree. The incident, which police say was unrelated to protests, resulted in the arrest of 49 adults and three juveniles. This looting followed a judge’s decision to dismiss charges against a former police officer involved in.

Retail 85
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Talkoot wins Fastest Implementation Badge from G2 in fall 2023 report

Talkoot

Talkoot wins Fastest Implementation Badge from G2 in fall 2023 report Anna Rillahan Talkoot Chief Growth Officer Talkoot is proud to announce that it has been awarded the Fastest Implementation badge for product information management software in G2’s Fall 2023 Report. This recognition is a testament to Talkoot’s commitment to helping businesses streamline their product content production process.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!