Wed.Feb 07, 2024

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The State of Gamification in Retail: How Brands Can Take Advantage

Retail TouchPoints

When creating an advertisement or a campaign, there is a clear number-one priority a brand needs to focus on: not just getting a consumer’s attention, but holding it. That can be difficult when the average consumer is bombarded with ads, but that is why brands are turning to interactivity to stand out amongst the clutter. In fact, 88% of marketers say interactive content helps brands differentiate themselves, while interactive content generates 52.6% more involvement than static content.

Retail 230
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Consumer Spending 2024: What It Means For Your Brand

Forrester eCommerce

2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumer 251
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Primark Opens Second U.S. DC, Announces Plans for 4 New Stores

Retail TouchPoints

Primark has opened it second U.S. distribution center, in Jacksonville, Fla., to serve its expanding store fleet. The retailer also has signed leases for planned new stores in four locations: Potomac Mills in Woodbridge, Va.; Mall at Prince George’s in Hyattsville, Md.; CoolSprings Galleria in Franklin, Tenn.; and Katy Mills in Katy, Texas. The new retail stores will total more than 128,000 square feet of retail selling space, offering the latest fashion trends and essentials as well as homeware

Fashion 244
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Customer- Versus Business-Focused Mapping Tools: Cut Through The Confusion And Connect The Dots

Forrester eCommerce

Organizations have various tools for mapping processes, systems, and experiences. However, many of these tools focus on the internal business, neglecting the customer perspective. Customer experience (CX) mapping tools are valuable resources for organizations striving for customer centricity (or in Forrester terms, customer obsession) and aligning business outcomes with customer outcomes.

Customer 251
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Resale Aggregator Platform Beni Debuts iOS App, Adds Poshmark, ThredUp and More

Retail TouchPoints

Resale search engine Beni announced a series of new partnerships with top brands, including Poshmark , ThredUp and Patagonia , and launched an app version of its platform for iOS users. First launched in 2021 as a browser extension, Beni now boasts more than 50 resale partners that together allow the platform to aggregate nearly 80% of all online resale listings.

Mobile 239
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It’s Time For The 15th Forrester Annual Enterprise Architecture Awards!

Forrester eCommerce

One of my most pleasant and inspiring responsibilities is coordinating the annual Enterprise Architecture awards. These awards have been an institution since 2010, and as of last year now are conducted in partnership with The Open Group.

Customer 251

More Trending

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Disney, Fox, and Warner Streaming Sports Venture Is Messy But Necessary

Forrester eCommerce

On the heels of Netflix’s WWE live sports announcement, there’s more surprising sports streaming news: Fourteen “television” channels that air sports across Disney, Fox and Warner Bros. properties will be bundled as a new streaming service to launch this fall.

Channel 235
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Ahold Adds DoorDash Deliveries to East Coast Supermarkets’ Service Offerings

Retail TouchPoints

Ahold Delhaize USA will make the DoorDash on-demand grocery delivery marketplace available across its five supermarket banners: Food Lion, Hannaford, Giant Food, The Giant Company and Stop & Shop. The service already is live for most customers of these banners; Food Lion will pilot with DoorDash in February and expects to launch in its markets in March.

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fsBuilds: Offloading WooCommerce Checkout & Subscriptions to FastSpring (Video)

FastSpring

fs Builds features developer-built projects showing step-by-step examples, code snippets, and advice on how to approach building with FastSpring. The goal of this series is to not only help you build with FastSpring, but also to inspire you with new and unique ways to leverage FastSpring’s systems to best serve your company. As always, our support and sales engineering specialists are available to help if you need assistance along the way.

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The Impact of Sustainable Hangers in Retail Displays

Retail TouchPoints

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. As demand for sustainability grows, retailers are tasked with reimagining their strategies to embrace eco-friendly solutions. Amidst these changes, seemingly minor elements within retail displays are stepping into the spotlight for their potential to make a significant difference.

Retail 225
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Guide to Buying & Selling Amazon Return Pallets for FBA Businesses

Algopix

Amazon return pallets can be a great opportunity for FBA businesses looking to acquire inventory at discounted prices. But buying and reselling Amazon return pallets requires some work and risk. This guide will walk you through the process to help you decide if Amazon return pallets are right for your FBA business. What are Amazon Return Pallets? Amazon return pallets represent a treasure trove of opportunities for savvy entrepreneurs.

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Temu Opens its Platform to U.S. and European Sellers

Retail TouchPoints

Discount shopping app Temu is giving U.S. and European merchants access to sell on its marketplace, which had previously only been open to China-based merchants. In announcing the news, Temu not only highlighted the benefits to sellers, which it said can now “reach millions of new customers” through its platform, but also the benefits to shoppers, who as a result of the expansion will begin to see more “local options” in the shopping app.

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Nespresso Professional UK Appoints B2B Commercial Director

365 Retail

Nespresso Professional has appointed Nick Stevens as B2B Commercial Director for the UK and Republic of Ireland (ROI). Nick joined the company in May 2017, and will continue to steer the Nespresso Professional teams by growing the B2B division across various commercial areas including HORECA and Office commerce. Nick moved to Nespresso Professional from Nestle Waters, where he held responsibility for the HORECA channel.

B2B 113
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Postmasters shouldn’t rush to take ownership of Post Office says ParcelHero

TalkingRetail

The government is reportedly holding a meeting today (7 February) between business minister Kevin Hollinrake and representatives of the co-operative movement, union officials and other stakeholders, to revive plans to mutualise the Post Office.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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First Look: Saks Fifth Avenue's Reimagined Beverly Hills Flagship

RIS News

Saks Fifth Avenue is reinventing its West Coast flagship experience with the opening of its new women's store on Wilshire Boulevard in Beverly Hills, CA. Take a look inside.

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Diageo updates ‘Diageo One’ platform

TalkingRetail

The ‘Diageo One’ platform was previously only available to the on-trade but it has now been revamped with a new look and includes resources for independent retailers to access.

Retail 95
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Bhaumik Sharma of Haleon Tackling Analytics Infrastructures at Analytics Unite

RIS News

Bhaumik Sharma, CDTO North America of Haleon, is taking to the stage at Analytics Unite this May 1-3 to tackle the topic of optimizing IT infrastructures for advanced analytics efforts.

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Valentine’s Day Retail Best Practices to Maximize Your Revenue

RETAIL MANAGEMENT SOFTWARE

Valentine’s Day isn’t just about hearts and flowers; it’s also about capitalizing on the season of love to boost your retail revenue. As a retailer, you have a golden opportunity to cater to the romantic whims of your customers and maximize your sales potential. With the right strategies in place, you can make this Valentine’s Day your most profitable yet. 10 Valentine’s Day Best Practices to Boost Your Retail Sales Here are some Valentine’s Day retail best pr

Gifts 93
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Get Engaged With RIS

RIS News

In an industry as fast-paced and hyper competitive as retail, business executives have a strong need to understand factors that are disruptive, transformational and engines of innovation.

Retail 92
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The Container Store lowers guidance as Q3 sales fall 15%

RetailDive

The home goods retailer, which swung to a loss in the quarter, said it can't commit to the timing of store growth beyond this year.

Retail 105
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How High-Volume Brands Use Smile Plus

Smile.io

Smile.io is the most trusted loyalty platform by Shopify Plus merchants, powering some of the best Shopify loyalty programs. Over 100,000 brands trust Smile.io with their loyalty program, including Polaroid, Hush Puppies, Birchbox, Liquid Death, Topps, and more.  With a growing network of thousands of ecommerce stores offering rewards, the question became, “how do we make Smile.io work for all merchants?

Shopify 82
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VF Corp launches strategic review of brand assets, CFO steps down

RetailDive

The company’s largest brands saw double-digit revenue declines in Q3, while overall company revenue dipped 16% for the period.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Liberty London Modernizes Point-of-Sale and CRM Applications

RIS News

British department store Liberty is making moves to improve store technology and customer experience, upgrading its POS and CRM applications to be more user-friendly and easily accessible for staff.

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Costco taps former Kroger finance chief to serve as CFO

RetailDive

Gary Millerchip is taking over from Richard Galanti, who is leaving the club retailer after nearly 40 years.

Retail 104
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Pepsi Max launches retailer competition

TalkingRetail

To coincide with the Pepsi rebrand this year, Britvic has launched an exclusive competition for the Pepsi Max brand.

Retail 95
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Marley Spoon to sell US fulfillment, production facilities in $24M deal

RetailDive

FreshRealm will acquire the assets and fulfill customer orders, while the meal kit company will handle front-end operations.

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Retail's Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Aldi Secures 20-Year Lease at Fulham Broadway Retail Centre

365 Retail

CBRE Investment Management has recently welcomed Aldi to the Fulham Broadway Retail Centre, marking a significant addition to the shopping and leisure destination. This move comes after a year of transformative changes and enhancements at the centre, spearheaded by CBRE IM’s strategic investments. The supermarket giant has committed to a long-term presence in the area, securing a 20-year lease for a 12,734 square foot space that was formerly home to the homeware retailer Wilko.

Leisure 70
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Simon Property Group trims stake in Forever 21, Brooks Brothers brand-management firm Authentic

RetailDive

The mall REIT is unwinding some of its investment into the retail business, which CEO David Simon has acknowledged is more volatile than real estate.

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Why You Should (And How You Can) Apply for the Forrester Customer-Obsession Awards

Forrester eCommerce

If there’s one question almost every Forrester CX client asks us, its “how to I prove the value of my CX program?” Well, perhaps I can help. Enter the Forrester Customer-Obsession Awards.

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H&M Returns to SoHo NYC With New Store Concept

RIS News

H&M has opened a new concept store packed with retail technology and secondhand items. Get the details.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.