Forrester eCommerce
OCTOBER 4, 2022
Whichever side of the recession debate you’re on, what’s clear is that there is economic uncertainty. On the heels of the “great resignation,” where people were leaving jobs in search of better pay, more flexibility, and increased job satisfaction, we’re now seeing hiring freezes at some companies. This doesn’t mean that every company will cut […].
Retail TouchPoints
OCTOBER 4, 2022
Starboard Cruise Services , the LVMH Moët Hennessy Louis Vuitton luxury retail-at-sea company, has promoted Sherrie Day to the role of Global Head of Merchandising. Day will report to Lisa Bauer, President and CEO of Starboard. Day’s responsibilities will include managing Starboard’s merchandising strategy worldwide. She will oversee global buying and work with more than 700 brands.
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Forrester eCommerce
OCTOBER 4, 2022
Forrester’s recent experiment in hybrid delivery Two-thirds of companies have adopted some form of anywhere-work. A majority have implemented hybrid work, a version of anywhere-work in which employees come into the office at least weekly. But as we detail in our newest report in our anywhere-work series, Master The Messy Middle Of Hybrid, the road […].
Retail TouchPoints
OCTOBER 4, 2022
Ann Taylor and LOFT have launched StyleRewards, a revamped multi-tender loyalty program that lets shoppers earn benefits across Ann Taylor, LOFT, Ann Taylor Factory and LOFT Outlet. The program has a tiered structure and was designed to emphasize a customer-first loyalty approach. Members earn two points per dollar spent on qualifying purchases across all the brands, while credit card holders earn five points for every dollar spent.
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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.
Forrester eCommerce
OCTOBER 4, 2022
Ready to give up on your CRM deployment? Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Eighty-two percent of enterprises use CRM. Yet when I surveyed hundreds of business and IT […].
Retail TouchPoints
OCTOBER 4, 2022
Meta has unveiled a suite of product updates across Facebook , Instagram and its messaging platforms aimed at bolstering its “discovery ecosystem” in order to help businesses “generate connection with customers, demand for products and interest in brands.”. “Meta has built the most powerful discovery engine in history,” said company VP Nada Stirratt at an event announcing the new offerings.
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BigCommerce
OCTOBER 4, 2022
The 2022 Make it Big conference debuted on September 13–14 — and it was, indeed, bigger than ever.
Retail TouchPoints
OCTOBER 4, 2022
Walmart and the National Entertainment Collectibles Association (NECA) have partnered to launch AutoT, a digital collectible platform featuring limited-edition figures and collectibles. The collection, which will be available both at Walmart.com and in stores, will feature exclusive figures and rare chase variants signed by stars and creators. Each series in the AutoT line is based on a specific pop culture property.
Forrester eCommerce
OCTOBER 4, 2022
According to the old Irish proverb, “A good friend is like a four-leaf clover: hard to find and lucky to have.” Lucky indeed, because a true friend tells you the truth, even when you don’t want to hear it. As prolonged economic unpredictability introduces the potential for short-termism, CMOs must look to their marketing ops […].
Retail TouchPoints
OCTOBER 4, 2022
Amazon has introduced the Amazon Access program, which provides greater savings and resources for qualified recipients of government assistance. In addition to supporting customers who use Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) payment options, the program also affords easier access to Amazon Layaway. The ecommerce giant noted that the program was introduced to help consumers as they weather rising costs on essentials.
Speaker: Shaunna Bruton and Kailey Holmes
Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.
Forrester eCommerce
OCTOBER 4, 2022
Ugh. I get it. When I was a first-time sales enablement practitioner, just the mention of “competencies” made my eyes glaze over and my attention immediately wane. I believed that competency mapping was a theoretical exercise invented by human resources or learning designers to test my last nerve. I was certain that the exercise would […].
Retail TouchPoints
OCTOBER 4, 2022
IKEA is reportedly aiming to make home deliveries by electric vehicles by 2025, Jesper Brodin, CEO of the furniture retailer’s parent company Ingka Group , said in an Oct. 3 interview at the Reuters IMPACT conference. Brodin told Reuters about the new EV delivery target as the company works toward commitments to become climate positive by 2030.
Forrester eCommerce
OCTOBER 4, 2022
The Cybersecurity & Infrastructure Security Agency (CISA) kicked off Cybersecurity Awareness Month with a bang yesterday, with its latest binding operational directive that requires federal agencies to account for a complete inventory of assets and vulnerabilities. In past CISA coverage, we recommended that organizations doing business with the federal government, looking to maintain good cyber […].
Retail TouchPoints
OCTOBER 4, 2022
Korean internet company Naver Corp. will acquire Poshmark for approximately $1.2 billion , or $17.90 per share. The price represents a 15% premium on Poshmark’s closing stock price as of Oct. 3 and a 48% premium compared to the 90-day volume weighted average of Poshmark shares. The transaction aims to create a global player in online fashion recommerce by combining Poshmark’s discovery-based social shopping platform and engaged community with Naver’s technological prowess in creating ecommerce e
Forrester eCommerce
OCTOBER 4, 2022
Learn how industrial technology firm Oshkosh transformed its Digital Technology organization to become future fit and receive Forrester's Technology Strategy Impact award.
Retail TouchPoints
OCTOBER 4, 2022
Before “resale,” there was “thrifting.” And before Poshmark , ThredUP , Facebook Marketplace and even eBay were a twinkle in their founders’ eyes, there was Goodwill. Launched in 1902, Goodwill far predates even the internet itself, but that’s not stopping the more than 120-year-old nonprofit from staking its claim in the online resale movement with its new marketplace GoodwillFinds.com.
Forrester eCommerce
OCTOBER 4, 2022
Forrester’s Moments Map helps brands understand consumer awareness, adoption, use, comfort, and ultimately preference for various devices and channels.
Ecommerce Platforms
OCTOBER 4, 2022
By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 trillion – that's a lot of dough! However, this is hardly surprising, considering online shopping is inextricable from our modern existence. In light of that, it's no wonder that entrepreneurs are frequently finding new eCommerce-related opportunities to turn their passion into a living online.
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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.
Forrester eCommerce
OCTOBER 4, 2022
The US is facing a primary care crisis and long wait times, scheduling inefficiencies, and legacy technology are exacerbating the problem.
Ecommerce Platforms
OCTOBER 4, 2022
In North America alone, false refund claims made to ecommerce retailers accounted for a staggering 29% of fraud losses in 2021. On top of that, chargeback fraudsters often use false identities to make other claims. By combining both fraud types, the total amount of profit loss can increase to 59% for an ecommerce company. Fortunately, there are solutions to help combat this issue. .
Salsify
OCTOBER 4, 2022
While initial attempts at creating a viable digital currency date back to as early as the 1980s, as noted by Marca , it wasn’t until bitcoin’s launch in 2009 that the concept of “crypto payments” began its slow creep into the mainstream consciousness — albeit not without a bit of convincing.
Ecommerce Platforms
OCTOBER 4, 2022
Shopify recently launched its POS Go product: a solution that many merchants have been waiting for. In this Shopify POS Go review, we’ll explore how the device solves past issues with mobile sales and go into detail with use cases for retailers to implement Shopify POS Go into their current setups. In short, Shopify POS Go serves as a simple yet powerful device for small, medium, and large businesses to connect to their point of sales anywhere to sell products to customers.
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Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.
RetailWire
OCTOBER 4, 2022
Tupperware is typically sold directly to consumers through its own website or “Tupperware parties.” Now, it can also be purchased in Target’s stores and websites. The retailer will offer container bundles ranging from $7.99 to $79.99. Tupperware, which has tested sales through retailers including Target previously, also sells its storage containers on Amazon.com.
RetailDive
OCTOBER 4, 2022
GoodwillFinds.com joins 23-year-old ShopGoodwill.com in bringing one of the most recognizable names in secondhand goods to the internet.
ChannelAdvisor
OCTOBER 4, 2022
In the last two years, consumer buying and delivery expectations have increased alongside the explosive demand for online shopping. This has only meant one thing: Online brands and retailers have had to adjust their operations to match said expectations, in addition to managing the effects of the pandemic on supply chain and fulfillment operations, which linger to this day.
RetailDive
OCTOBER 4, 2022
The brand is swiftly growing its list of retail partners as it searches for a path to profitability.
Speaker: Jason Cottrell and Brian Walker
The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.
Korona
OCTOBER 4, 2022
Customers across the United States now have a plethora of options to choose from when it comes to finding a place to enjoy a fantastic latte, macchiato, or pretty much any type of coffee. New shops continue to open in major cities and rural areas alike. With all that competition around, the quality of your service and creativity of your menu is the best way to make your coffee shop stand out from the rest.
RetailDive
OCTOBER 4, 2022
Information on Prime Access will be available on the site, as well as details on layaway and SNAP EBT programs.
ChannelAdvisor
OCTOBER 4, 2022
In the last two years, consumer buying and delivery expectations have increased alongside the explosive demand for online shopping. This has only meant one thing: Online brands and retailers have had to adjust their operations to match said expectations, in addition to managing the effects of the pandemic on supply chain and fulfillment operations, which linger to this day.
RetailDive
OCTOBER 4, 2022
The retailer plans to “double down” on its white-label delivery service in its second year, a GoLocal exec said in an interview.
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Be empowered to master the digital landscape and implement modular and adaptable composable technologies. Authored by Orium, The Pragmatic Guide to Composability takes readers on a journey from composable’s beginnings to common misconceptions about the approach, then concludes with strategies for choosing implementations that result in quick wins to grow your ROI.
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