Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app. And the majority of retailers (74%) agree that investing in mobile apps is key to driving profitability.

Retail 317

Retail Customer Loyalty Games Reference 317

Fastr

JANUARY 18, 2024

As we've begun the new year, the lessons of the past, shaped by the tumultuous events of 2023 and the preceding years, have left an indelible mark on the ecommerce landscape. It's now clear that predicting the future in this ever-evolving realm is a formidable challenge.

eCommerce 147

eCommerce Events 147

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show. The ubiquitousness of the topic alone says something, and the themes and commentary that arose throughout the show say even more.

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Merchant Services Retail Definition Technology 298

Salsify

JANUARY 18, 2024

Brand discovery can happen at any moment. Consumers might be scrolling social media, searching the web, or walking down the high street when they come across a brand that meets their needs.

Social Media 158

Social Media Customer Consumer eCommerce 158

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Retail TouchPoints

JANUARY 18, 2024

The planned $24.6 billion merger of supermarket giants Kroger and Albertsons has faced pushback from federal regulators, state Attorneys General and labor unions practically from the moment it was first announced in October 2022. Now the companies, while noting that they “remain in active and ongoing dialogue with the Federal Trade Commission and individual state Attorneys General,” have stretched out the timeline for the deal’s finalization.

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Retail Operations 264

RetailDive

JANUARY 18, 2024

The moves come as Tony Spring prepares to take the reins from CEO Jeff Gennette, who said a year ago that store closures were mostly complete.

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RetailDive

JANUARY 18, 2024

The company made the entirety of its product assortment available to customers creating registries alongside other perks to its gifting offerings.

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Gifts Other Customer 116

Retail TouchPoints

JANUARY 18, 2024

Digital Brands Group (DBG) — the parent company of a collection of digital-first lifestyle brands including Bailey 44 , Harper & Jones and Sundry — will open its first physical store in March 2024 and plans to have 50 locations within the next several years. For DBG, which already has ecommerce and wholesale distribution for all of its brands, stores represent the missing piece of the puzzle.

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Retail Customer Retention eCommerce Channel 263

RetailDive

JANUARY 18, 2024

Kelly Olmstead, who joined the brand last year, has been promoted to chief marketer, while Adrian Nyman takes on the new design position.

Marketing 119

Marketing 119

Practical eCommerce

JANUARY 18, 2024

Searchers on Amazon use commercial-intent keywords to optimize for Google and elsewhere. The post How to Research Amazon Keywords appeared first on Practical Ecommerce.

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eCommerce 105

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

RetailDive

JANUARY 18, 2024

“You need excellence all the way from the homepage through a package arriving at their doorstep,” said Yeti’s director of software engineering.

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Customer 105

RetailWire

JANUARY 18, 2024

In a recent development at Meta, previously known as Facebook, Sheryl Sandberg disclosed her intentions to step away from the board.

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105

RetailDive

JANUARY 18, 2024

The brand partnered with Obsess to launch “The Amikaverse” on the game platform, and later this year will create a matching virtual store.

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Games 105

RetailWire

JANUARY 18, 2024

The supermarket chain is the first major U.S. retailer to eliminate plastic grocery bags.

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Retail 115

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

RetailDive

JANUARY 18, 2024

The apparel box retailer has kept a tight grip on expenses, but its sales and customer base continue to shrink.

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Apparel Customer Retail 116

TalkingRetail

JANUARY 18, 2024

New research has revealed that the wholesale and retail sector sees the most crime out of any UK industry. The money.co.

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Retail 98

RetailWire

JANUARY 18, 2024

Samsung Electronics has unleashed the innovative Galaxy S24 Ultra, Galaxy S24+, and Galaxy S24.

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Electronics 104

365 Retail

JANUARY 18, 2024

Dalton Park , the largest outlet in the North East, and Livingston Designer Outlet , Scotland’s largest outlet, have reported a record-breaking sales year for 2023, eclipsing their previous achievements in 2022. This trend underscores consumers’ continued preference for quality brands at attractive prices. Dalton Park experienced a notable 10% year-over-year (YoY) increase in seasonal sales, with an overall annual growth reaching 16.2%.

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Events Customer Experience Operations Retail 62

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

TalkingRetail

JANUARY 18, 2024

Helen Dickinson, chief executive of the British Retail Consortium (BRC) has responded to Alex Norris MP tabling an amendment to the Criminal Justice Bill to create an ‘Offence of assaulting a retail worker’.

Retail 59

Retail 59

365 Retail

JANUARY 18, 2024

Asda has today announced the appointment of SMG as its new Retail Media Network (RMN) partner. SMG will manage the retail media planning and retail media operations functions of Asda business. SMG’s appointment comes at an exciting time as Asda plans to expand its retail media network via more stores, new digital channels, and innovative propositions.

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Retail Omnichannel Technology Customer Data 62

TalkingRetail

JANUARY 18, 2024

Retail AI, the start-up at the intersection of onsite retail media and artificial intelligence, has announced the appointment Mark Steven as its new chief executive officer.

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Retail Technology 59

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. At Amperity’s recent Amplify summit, industry leaders and professionals from iconic global brands like Deloitte, Patagonia, Taco Bell and more converged to explore the evolving landscape of data-driven marketing and the profound impact of first-party data.

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Customer Data Customer Multi-channel Events 62

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailWire

JANUARY 18, 2024

There's a unique opportunity starting up at the Science Leadership Academy in Philadelphia. It's giving its high school seniors an unusual platform to showcase their innovation and win funding for their creative projects. This exciting initiative is like a mini version of the popular TV show, 'Shark Tank'.

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Pivotree Blog

JANUARY 18, 2024

TORONTO–(BUSINESS WIRE)– Pivotree Inc. (TSXV: PVT) (“Pivotree”), a leading provider of frictionless commerce solutions and services, today announced the appointment of Cliff Isaacson as Chief Product Officer. Mr. Isaacson joined the company on January 15, 2024. As Chief Product Officer, Cliff Isaacson will be responsible for building winning product strategies focused on the evolution of existing products and supporting the development of new products.

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Supplies Management Information Technology 52

365 Retail

JANUARY 18, 2024

Brits have an affinity for high streets and the retail services they offer. As noted by a Legal & General survey, 24% of respondents said they visit their local high street at least once per week. Breaking down that stat, most people (40%) go to the supermarket, 27% spend time in high street cafes, and 21% visit independent shops. By this measure, there’s still a desire amongst consumers to visit high street shops and cafes, despite the very obvious dominance e-commerce now has.

Retail 52

Retail eCommerce Events Consumer 52

RetailMinded

JANUARY 18, 2024

As needs and the finance landscape evolved, credit and consumer spending became a formal deed. It’s when interest started creeping into the picture, and now, it’s a common part of the spending and borrowing game. It actually feels like when you go to a cash-only party to a world of plastic cards and interest rates rule the financial dance floor. The Influences of Consumer Spending and High-Interest Rates Borrowing Costs Go Up The financial world may just seem to work with numbers, but the correl

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Consumer Banking Games Other 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

365 Retail

JANUARY 18, 2024

The latest technology has always played a huge role in the retail industry. From cash registers being used in the first department stores to the introduction of credit cards in the mid-20th century, retailers have always had to be aware of technology trends. So which ones are currently the most important? Going Online Still Makes Sense The idea of retail businesses going online to reach a wider audience has been around since the early 1980s.

Technology 52

Technology Retail Department Stores Games 52

RetailWire

JANUARY 18, 2024

SHEIN, the fast-fashion giant recognized for its affordable online shopping, is undergoing a security review by China's internet regulator.

Fashion 59

Fashion eCommerce 59

RetailDive

JANUARY 18, 2024

The retailer also shuffled its merchandising team, splitting up responsibility for discretionary categories and essentials.

Operations 64

Operations Retail 64

TalkingRetail

JANUARY 18, 2024

ACS has responded to a consultation launched by energy regulator Ofgem, welcoming proposals to expand the number of businesses that have access to the Energy Ombudsman.

Retail 52

Retail 52

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce