Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. Interestingly, coming off a summer spending spree, when credit card balances spiked in the third quarter to a $1.08 trillion record , we also just saw record-breaking spend online on Black

Payment Services 340

Payment Services Merchant Services Retail Customer Experience 340

Forrester eCommerce

JANUARY 19, 2024

AI/ML-driven solutions continue to expand for IT and digital operations. However, such solutions require access to data that may be difficult or impossible to access for model training purposes. Leveraging synthetic data will help with the critical time to realize AIOps value, such as powerful autoremediation capabilities and enhanced decision-making.

Operations 276

Operations Technology 276

Retail TouchPoints

JANUARY 19, 2024

Macy’s, Inc. is laying off 13% of its corporate workforce, amounting to approximately 2,350 jobs, and plans to close five stores as incoming CEO Tony Spring prepares to take the reins. The cuts are part of a new strategy that Spring will implement when he takes over from current CEO Jeff Gennette next month, multiple sources report, citing internal Macy’s memos.

Supplies 273

Supplies Customer Experience Management Consumer 273

Forrester eCommerce

JANUARY 19, 2024

Rabbit’s r1 Personal AI Device (PAD) is an exciting technology that faces obstacles to commercial success - and gives us glimpses of the future.

Technology 264

Technology Customer 264

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. The stores are slated to open beginning in the second half of 2024.

Operations 264

Operations Consumer Electronics Telecommunications Electronics 264

Forrester eCommerce

JANUARY 19, 2024

Samsung’s Galaxy S24 smartphone will incorporate generative AI to protect the user’s data, photos, notes, and more.

Technology 264

Technology Customer 264

RetailDive

JANUARY 19, 2024

The gaming retailer shuts its NFT marketplace due to regulatory uncertainty, as the beauty brand debuts flavored lip balm for “wing eating season.

Games 115

Games Retail 115

Practical eCommerce

JANUARY 19, 2024

Having overcome declining sales, unexpected taxes, a frivolous lawsuit, and the loss of a key account, the company sees better days in 2024. The post Beardbrand Survives Its Hardest Year appeared first on Practical Ecommerce.

eCommerce 104

eCommerce 104

RetailDive

JANUARY 19, 2024

The online pet retailer’s CEO discussed its recent launch into vet clinics and what’s driving the increased demand for pet health.

Consumer 114

Consumer Retail 114

RetailWire

JANUARY 19, 2024

Costco Wholesale, known for its wide-ranging product offerings and value for money, is making waves in the arena of luxury home décor. The bulk retailer is selling a floor mirror that bears an uncanny similarity to a high-end item from Anthropologie.

Retail 98

Retail 98

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

RetailDive

JANUARY 19, 2024

The locations, which also serve as pick-up points for online orders, come as the retailer invests billions into its physical store fleet.

Retail 109

Retail 109

RetailWire

JANUARY 19, 2024

There have been some interesting developments from the most recent cattle market report from the United States Department of Agriculture (USDA).

Marketing 105

Marketing 105

RetailDive

JANUARY 19, 2024

Through an acquisition with Compass Diversified, the feminine care brand plans to expand into other product categories.

Other 117

Other 117

TalkingRetail

JANUARY 19, 2024

Tough and challenging with no room for complacency. That’s the outlook for the independent convenience sector in 2024, according to a panel of industry leaders asked by Independent Retail News to share their predictions for the next 12 months. But with those challenges will come… This story continues at What’s in store for 2024?

Retail 93

Retail 93

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

RetailDive

JANUARY 19, 2024

The job cuts, the third round in about 18 months, affect 13% of its global workforce and 19% of its corporate team.

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119

365 Retail

JANUARY 19, 2024

In December 2023, the UK retail sector faced a notable downturn, marking the most significant decrease in retail sales volumes since the COVID-19 pandemic restrictions in January 2021. The Office for National Statistics (ONS) reported that retail sales volumes saw a decrease of 3.2%, contrasting with the 1.4% increase in November. This period highlighted a shift in consumer shopping habits, with many opting to complete their Christmas shopping in November, leveraging Black Friday deals.

Retail 70

Retail Department Stores Toys Clothing 70

RIS News

JANUARY 19, 2024

Wayfair is laying off 1,650 employees – around 13% of its global workforce. The move aims to save the company more than $280 million annually.

Retail 79

Retail 79

RetailWire

JANUARY 19, 2024

Wendy's has named Kirk Tanner, a PepsiCo veteran, as its new CEO starting Feb. 5.

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100

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Operations

365 Retail

JANUARY 19, 2024

Rituals Cosmetics has announced the grand opening of its new store in Basingstoke, Hampshire. The store, situated in the bustling Festival Place Shopping Centre, opened its doors on Thursday, 18th January 2024, and is celebrating with a special launch event on Saturday, 20th January 2024. Poppy Radford, Asset Manager at Sovereign Centros , expressed enthusiasm for Rituals joining the Festival Place roster. “We are thrilled to have Rituals opening at Festival Place.

Events 62

Events Presentation Management Beauty and Health 62

TalkingRetail

JANUARY 19, 2024

Mondelēz International has announced the return of its Cadbury shell-eggs for this year’s Easter season. The brand is also putting Cadbury Buttons, Cadbury Mini Eggs and other familiar brands back inside the chocolate egg once again.

Other 59

Other Retail 59

365 Retail

JANUARY 19, 2024

Rituals Cosmetics , a renowned beauty and wellbeing brand, has officially opened its first store in Scotland at the Caledonia Park Designer Outlet in Gretna. The opening, which took place on Thursday, 18th January 2024, is a milestone for the brand in its UK expansion journey. To mark this occasion, Rituals is set to host a special launch event on Saturday, 20th January, 2024.

Outdoor 62

Outdoor Events Fashion Management 62

TalkingRetail

JANUARY 19, 2024

The Federation of Independent Retailers (the Fed) has become the latest trade body to welcome an amendment to the Criminal Justice Bill that would make it a specific offence to assault a shop worker.

Retail 59

Retail 59

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailWire

JANUARY 19, 2024

It's January, and drug prices are going up. Almost 800 medications, including diabetes drugs Ozempic and Mounjaro, have increased in price.

Other 72

Other 72

TalkingRetail

JANUARY 19, 2024

Retail sales volumes fell by 3.2% in December 2023, according to the latest estimates from the Office for National Statistics (ONS). This compares with a rise of 1.4% in November 2023. December's decrease was the largest monthly fall since January 2021, when coronavirus restrictions affected… This story continues at Retail sales fell in December, with food stores down 3.

Retail 59

Retail 59

RetailWire

JANUARY 19, 2024

Macy's revealed plans to lay off around 3.5% of its staff and shut down five of its stores as part of the American department store chain's strategy to reduce costs and revive slowing sales.

Department Stores 52

Department Stores 52

TalkingRetail

JANUARY 19, 2024

Industry stalwart Peter Wagg has been appointed as the 2024 chair of the Press Distribution Forum (PDF), the body responsible for regulating and monitoring the news supply chain.

Retail 52

Retail Supplies Magazine 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Digital Doughnut

JANUARY 19, 2024

The insurance sector, historically grounded in tradition, is experiencing a digital shift with marketing automation at its core. Artificial Intelligence (AI) optimises routine tasks, crafts personalised campaigns, and forecasts customer behaviour. Chatbots, combining AI and messaging, offer round-the-clock support and actively introduce additional services.

Marketing 52

Marketing Technology Customer Customer Experience 52

TalkingRetail

JANUARY 19, 2024

The gherkin brand Mrs Elswood, part of the Empire Bespoke Foods portfolio, is launching its first TV advertising campaign highlighting how a ‘humble’ gherkin can liven-up a sandwich.

Retail 52

Retail 52

RetailWire

JANUARY 19, 2024

Walmart is set to raise the annual salaries of its store managers and redesign its bonus program.

Management 59

Management 59

TalkingRetail

JANUARY 19, 2024

Kellogg’s has expanded its offering with the introduction of new Chocolate Flavour Corn Flakes. It is one of the only times the brand has adapted its original Corn Flake since launching over 100 years ago.

Management 52

Management Retail 52

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce