DFS revamps online customer experience with AI-powered chatbot technology
365 Retail
JULY 12, 2023
The multi-year deal sees DFS integrate CM.com’s Conversational AI chatbot technology into its existing platform to help automate conversations, to deliver exceptional customer experiences and build stronger relationships. The partnership enables DFS to provide an improved and more innovative service to customers, via the AI chatbot ‘Sofia’.
Let's personalize your content