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Product Substitution: How Savvy Retailers and Manufacturers can Build Supply Chain Resiliency, Reduce Costs and Improve Customer Experiences

Retail TouchPoints

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. When customers place ecommerce orders, the last thing they want is an unhappy surprise.

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Loyalty Beyond the Price Tag In our hyper-connected world with increasing distractions, retailers and brands struggle with high acquisition costs.

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Best Fulfillment Center for Startups

Ecommerce Platforms

But at some point, you’ll want to find a fulfillment provider to offer faster shipping, and to focus on other parts of your business. You want to keep costs low, improve efficiency, and move all that inventory to a location that’s close to your customers. You can ship affordably, to almost anywhere in the world, in 2 days.

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For Forever 21, Omnichannel Experiences are Key to Staying a Gen Z Favorite

Retail TouchPoints

Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. If she’s in a store and they don’t have her size, she can order it right there and have it shipped to her, or to her store.

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Best Buy Expands Loyalty Initiatives with My Best Buy Memberships

Retail TouchPoints

The expanded program includes three tiers — My Best Buy, My Best Buy Plus and My Best Buy Total — with each offering different benefits, such as members-only pricing and deals, access to exclusive sales and events, tech support, product protection, free shipping and more.

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Merchandising for Today's Omnichannel Shopper

GetElastic

In today’s digital world, merchandisers must take full advantage of the omnichannel space to influence and guide the shopper through the decision-making process. It’s all about the right place, the right price, and the right product to optimize the sale. Personalized Offers/Sales Events. Know your customers are tea lovers?

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How to Win in the Real-Time Holiday Retail Era

Retail TouchPoints

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Holiday shopping season is upon us. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.