Forrester eCommerce

AUGUST 17, 2023

Impact-Oriented Investors Are Waiting For A Reason To Take The Plunge Data from Forrester’s Financial Services Benchmark Recontact Survey, 2022, found that 15% of US online adult investors own sustainable investment products — a group we call “sustainable investors.” But wealth managers should also […]

Management 370

Management Financial Services Banking Customer 370

Forrester eCommerce

OCTOBER 2, 2023

Photo by Abhinav Sunil Forrester’s state of IT sustainability 2023 survey and report highlighted the growing importance decarbonizing IT and the reducing the environmental impact of IT in various industries. The demand […]

Financial Services 410

Financial Services Information Technology Operations 410

Forrester eCommerce

JULY 10, 2023

Every year, Forrester fields the Forrester Analytics Business Technographics® Security Survey, which provides insight into security decision-makers’ current state, challenges, and forward-looking priorities.

Telecommunications 369

Telecommunications Financial Services Retail Management 369

Forrester eCommerce

AUGUST 18, 2021

To help financial services firms understand where UK consumers stand on the financial well-being spectrum, Forrester surveyed 2,519 online adults in 2020.

Financial Services 285

Financial Services Consumer Customer Experience Customer 285

Forrester eCommerce

SEPTEMBER 9, 2021

To help financial services firms understand where French consumers stand on the financial well-being spectrum, Forrester surveyed 2,592 French online adults in 2020.

Financial Services 318

Financial Services Consumer Customer Experience Customer 318

Forrester eCommerce

JANUARY 27, 2021

Forrester Analytics Consumer Technographics® Asia Pacific Financial Services Survey 2, 2020???????????????????????????????????2020????????????????????????????????????“????”???????. ?????????Forrester 2020??????????????Forrester 2020????????????????????????????????????“????”???????.

Financial Services 235

Financial Services Consumer Management Customer 235

Forrester eCommerce

SEPTEMBER 9, 2021

To help financial services firms understand where French consumers stand on the financial well-being spectrum, Forrester surveyed 2,592 French online adults in 2020.

Financial Services 195

Financial Services Consumer Customer Experience Customer 195

Forrester eCommerce

SEPTEMBER 27, 2023

According to Forrester’s Asia Pacific Consumer Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region. India is emerging as a powerhouse in mobile banking adoption.

Banking 384

Banking Mobile Consumer Financial Services 384

Retail TouchPoints

MARCH 4, 2024

Prior to joining Bread Financial he worked at MBNA/Bank of America, Barclays and Citi. ; it’s time to add alternative payment options to their repertoire if they want to improve the customer experience and realize stronger brand affinity and sales.

Payment Services 289

Payment Services Consumer Small Business Retail Banking 289

Retail TouchPoints

AUGUST 16, 2021

Today’s launch of the myWalgreens Credit Card is just the beginning in the evolution and expansion of our financial services offerings,” said Maria Smith, VP of Payments & Financial Services at Walgreens in a statement. Shoppers also can donate rewards to national and local charities.

Payment Services 264

Payment Services PayPal Financial Services Banking 264

Forrester eCommerce

SEPTEMBER 27, 2023

According to Forrester’s Consumer Asia Pacific Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region. India is emerging as a powerhouse in mobile banking adoption.

Banking 195

Banking Mobile Consumer Financial Services 195

Retail TouchPoints

NOVEMBER 10, 2021

Seven in 10 retail and CPG executives surveyed believe their sustainable development goals (SDG) can now improve operational effectiveness and agility. Fewer than one-third of retailers and CPG companies surveyed by IBM have defined ways to measure their sustainability goals. Key Challenges in Measuring Sustainability.

Retail 305

Retail Financial Services Fashion Clothing 305

Forrester eCommerce

AUGUST 5, 2022

In reviewing the new Forrester Marketing Survey, 2022, where we have asked marketing executives globally about their opinions on marketing strategy, interesting insights have been captured.

Financial Services 39

Financial Services B2B Customer Marketing 39

365 Retail

OCTOBER 11, 2022

A new study from FIS ® (NYSE: FIS), shows how the shopping preferences of younger UK consumers have shifted as adoption of embedded finance services reaches mainstream usage among Millennials and Gen Zs, while their older counterparts are less engaged with newer, digitally-oriented financial experiences. About the survey.

Merchant Services 98

Merchant Services Payments Payment Services Social Media 98

Forrester eCommerce

MAY 18, 2020

Even before the COVID-19 outbreak, our research showed that Canadian consumers were facing multiple financial challenges and were worried about their financial situation.

Consumer 451

Consumer Financial Services Customer Loyalty Banking 451

Retail TouchPoints

JULY 6, 2023

That is why it’s no surprise that when surveyed , 71% of retail leaders indicated that they were prioritizing sustainability in their business. Sustainability is an enormous social issue and it’s here to stay.

Customer Loyalty 272

Customer Loyalty Customer Retail Financial Services 272

Forrester eCommerce

MAY 19, 2020

Even before the COVID-19 outbreak, our research showed that UK consumers were facing multiple financial challenges and were worried about their financial situation.

Consumer 301

Consumer Financial Services Banking Customer Experience 301

Forrester eCommerce

SEPTEMBER 6, 2019

Forrester has recently kicked off some new research focusing on services and companies that make financial decisions and take action on behalf of consumers. You can take a very short survey on this topic here. I’m psyched to present here our first FORR/3 video episode on this topic (see below)!

Presentation 354

Presentation Consumer Financial Services Banking 354

Retail TouchPoints

FEBRUARY 13, 2023

According to a recent survey by PYMNTS , 59% of financial institutions experienced an increase in overall fraud rates in the past year. Why is this happening? Because fraudsters are becoming more sophisticated and have more opportunities as the ever-growing ecommerce boom drives waves of shoppers online.

Merchant Services 289

Merchant Services Payment Services Technology eCommerce 289

Forrester eCommerce

MAY 18, 2020

Even before the COVID-19 outbreak, our research showed that US consumers were facing multiple financial challenges and were worried about their financial situation.

Consumer 232

Consumer Financial Services Banking Customer Experience 232

RTP blog

MAY 14, 2018

This is more easily said than done, especially in tradition-bound CPG companies that have honed their pricing based on sourcing, manufacturing efficiency, product demand, periodic surveys, customer feedback and market conditions. The solution lies in making the case for senior executive sponsorship of data and analytics.

Food and Beverages 150

Food and Beverages Financial Services Presentation Banking 150

Retail TouchPoints

NOVEMBER 18, 2021

To boost usage, Hemal Negarsheth, Associate Partner, Financial Services, Kearney, noted that retailers should employ varied techniques to pick up on data signals that indicate a shopper would benefit from budgeting flexibility, a key consumer motivator for using BNPL.

Consumer 264

Consumer Merchant Services Social Media Technology 264

Forrester eCommerce

SEPTEMBER 30, 2022

82% of software-decision makers at US retail companies are planning to adopt or are adopting payments software in 2022, per Forrester's data.

Payment Services 39

Payment Services Retail Financial Services Customer Experience 39

365 Retail

JANUARY 12, 2024

This is also confirmed by current consumer surveys. The “wero” comes care of the European Payment Initiative EPI, an alliance of 16 European financial service providers including Deutsche Bank and Sparkassen-Finanzgruppe. Mobile options are growing Underlying these figures is a wide variety of different methods.

Payment Services 62

Payment Services Mobile Payments POS Banking 62

Liveintent

FEBRUARY 5, 2021

We think three verticals that can really benefit from running brand marketing during the January ad slump are health and wellness, financial services, and travel and hospitality. An Ipsos survey found health-related goals were popular among Americans who planned to make a 2020 resolution. Here are some reasons why.

Travel 62

Travel Books Financial Services Document 62

365 Retail

MAY 18, 2022

The survey of 2,000 UK consumers found that new payment innovations are being embraced — with 76% of consumers pleased with having more choices in how to pay. This suggests financial services providers may be missing the mark when it comes to delivering frictionless, yet secure payment options.

Merchant Services 52

Merchant Services Payments Payment Services Banking 52

365 Retail

MAY 12, 2021

A new survey by eBay found that 40% of small businesses were denied a loan from a bank, while 31% have been turned down for a Government-backed loan during the pandemic. Mr Lambell added: “I’m not here to make money out of financial services. My interest is to make sure the sellers on the platform win.

Payment Services 52

Payment Services Banking Small Business Retail Payments 52

Ecommerce Platforms

MARCH 14, 2023

Other service industries are available through conversations with EverCommerce. For instance, if you reach out to the team, you can also get help building an app-focused solution for automotive repair, pet care, non-profit, education, financial services, and professional guidance.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

365 Retail

DECEMBER 7, 2021

A recent survey of restaurant operators, for example, revealed that 87% believe technology adoption has been critical during this period, but very few retail and hospitality firms know how to develop a workplace where human and machine labour work hand in hand, in order to fill the vacancies they have. Faethm’s latest data revealed that 9.6%

Payment Services 52

Payment Services Retail Technology Financial Services 52

Retail TouchPoints

AUGUST 30, 2023

based survey conducted by Dynata. Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty.

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Retail TouchPoints

AUGUST 18, 2022

A 2021 survey from The Strawhecker Group found that 55% of surveyed BNPL users spend more than they would with other payment methods. . All financial services, particularly all credit product innovation, tends to go from being lightly regulated to being more regulated as consumers interact with it.”.

Merchant Services 278

Merchant Services Payment Services POS Consumer 278

Retail TouchPoints

AUGUST 29, 2022

A 2021 Business of Apps survey found 80% of consumers said it’s more fun to shop via mobile apps than websites. Equifax, Western Union and three other financial service companies harmed their brand image after an investigation concluded mobile app vulnerabilities breached sensitive customer information.

Mobile 312

Mobile Payment Services Payments Retail 312

Whisbi

FEBRUARY 19, 2019

This is more pronounced in younger consumers as 25 percent of millennials expect contact within ten minutes of submitting requests to sales or customer service. A recent survey results demonstrated the importance of convenience in the online buying process. For the modern-customer, time and convenience can even outweigh product.

Banking 85

Banking Travel Automotive Books 85

Ecommerce Platforms

JUNE 20, 2023

Tools Analytics: Recieve spend analytics by team, project, or your entire company Invoices: Create, send, and monitor invoices Team expenses: Authorize team members to use expense cards, set limits, and survey their spending in real-time.

Payment Services 104

Payment Services Banking Mobile WooCommerce 104

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Unfortunately, it seems like most businesses are struggling to provide the services and options that consumers expect. Unfortunately, many businesses seem to be struggling with successfully tapping into this huge market.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

ViiBE Blog - Retail

APRIL 15, 2021

It is gaining popularity in a wide variety of industries, from retail to financial services. 59% of companies surveyed by Aberdeen Group are already using visual engagement tools such as video chat and co-browsing. Co-browsing allows the representative to follow along with the customer as they navigate the website.

Live Chat 52

Live Chat Customer Experience Customer Retention eCommerce 52

Ecommerce Platforms

AUGUST 7, 2019

Financial Services. Advisory Services. Forecasting so that you can view projects of sales revenue based on historical data and market survey, trend, and sales analysis. Most of the other Salesforce pricing options are available on a “per quote” basis. Engagement. Integration. Health Cloud. Communities.

Payment Services 112

Payment Services Multi-channel Arts Management 112