Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 259

Fulfillment Omnichannel Shipping Costs Supplies 259

Retail TouchPoints

NOVEMBER 17, 2023

Applying this practice, retailers can proactively troubleshoot stockouts and delays to ensure that customers’ orders can still be fulfilled to their satisfaction in a timely manner. Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies.

Shipping Costs 228

Shipping Costs Customer Experience Supplies Improvements 228

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. Read on for actionable steps your company can take to implement a sound returns policy that will have U.S. consumers wouldn’t repurchase from a brand after a poor returns experience.

Shipping Costs 179

Shipping Costs Shipping Labels Shipping Consumer 179

Ecommerce Platforms

MARCH 14, 2022

Although finding the right fulfillment network and third-party logistics management solution can be a headache, it's essential to your eCommerce success. Let’s find out what this fulfillment service provider has to offer in our byrd review…. Let’s find out what this fulfillment service provider has to offer in our byrd review….

Merchant Services 194

Merchant Services Shipping Costs Fulfillment Shipping 194

Retail TouchPoints

FEBRUARY 5, 2024

New Balance Debuts ‘Reconsidered’ Program To launch its new Reconsidered resale program, New Balance has teamed up with resale tech platform Archive for its branded online experience and Tersus Solutions for the cleaning, fulfillment and warehousing of trade-ins.

Apparel 211

Apparel Operations Fulfillment Technology 211

Retail TouchPoints

MARCH 14, 2023

One solution to this challenge is utilizing technology to get products back on the shelf before markdowns become necessary, according to Kieboom. When you’ve left returns to a policy like 30, 60 or 90 days , and you’re leaving it to the consumer to send it back, you have a slow back. billion annually.

Shipping Costs 212

Shipping Costs Retail Fulfillment Channel 212

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 249

Consumer Supplies Fulfillment Technology 249

Algopix

DECEMBER 26, 2023

Adherence to Amazon’s Standards: Beyond avoiding fines and penalties, strict adherence to Amazon’s fulfillment policies acts as a foundational pillar for building and sustaining a positive seller reputation, crucial for long-term success and trust-building.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Retail TouchPoints

APRIL 11, 2023

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

Customer Retention 244

Customer Retention Customer Loyalty B2B Customer 244

Retail TouchPoints

DECEMBER 31, 2021

For a very long period, the last 20 to 30 years , real wages in retail were flat,” said Dr. Michael Mandel, Chief Economic Strategist at the Progressive Policy Institute in an interview with Retail TouchPoints. Levi’s used an eight-week “boot camp” to train 43 workers with no previous background in data and technology about AI.

Home Furnishings 284

Home Furnishings Retail Shipping Costs Electronics 284

lateshipment

AUGUST 13, 2020

Stock superb products, offer top-notch customer service, and couple it up with exceptional order fulfillment. Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty.

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

Kibo

AUGUST 18, 2022

Some analysts argue that the risk of a recession is still not high, and that tightening monetary policy doesn’t necessarily lead to economic downturn. . Why online retailers should continue to invest in eCommerce technology. Online DTC brands should invest in technology that will differentiate them from the competition.

Technology 62

Technology B2C Retail eCommerce Technology 62

Retail TouchPoints

APRIL 1, 2022

Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. In a different vein, zero-party data is a popular buzzword in retail right now as a result of changes around privacy policies. A recent study found that 63% of U.S.

Retail 223

Retail Shipping Costs Fulfillment Shipping 223

Retail TouchPoints

AUGUST 16, 2021

As brands like L.L.Bean created an environment of consumer-friendly return policies , that thinking has gone the way of dial-up modems. We know too well, ‘If I can’t measure it, I can’t manage it,’ and that measurement should not terminate at fulfillment. Too often, the thought of returns is mired by its negative past.

Retail 336

Retail Shipping Costs Supplies Shopify 336

Algopix

OCTOBER 15, 2023

In this article we will cover Amazon’s perspective and reasons for considering a strategic pivot from Fulfillment by Amazon (FBA) to Seller Fulfilled Prime (SFP). For sellers distressed with expensive FBA charges, now is a great time to shift gears to Seller Fulfilled Prime (SFP). Sounds very extreme right?

Shipping Costs 121

Shipping Costs Fulfillment Order Fulfillment Shipping 121

Retail TouchPoints

OCTOBER 25, 2023

Technology may be able to alleviate the problems of multi-tasking associates, but only if retailers invest more in employee-facing solutions. Ensure that your crew understands your price match and coupon policies, and get ahead of coupon redemption issues, whether online or in-store.”

Multi-channel 312

Multi-channel Customer Experience Mobile Improvements 312

Retail TouchPoints

JUNE 22, 2020

With CCPA requirements born out of a need for trust and data security, retailers will need pervasive policies and integrated technologies to ensure both for the consumers that hold the fate of their bottom line. Implementing A CCPA Compliance Strategy. This requires answering the following questions: What people have access to it?

eCommerce 163

eCommerce Retail Technology Customer Data 163

Retail TouchPoints

OCTOBER 24, 2023

For CPGs, it’s become clear that there are process and technology gaps involved in servicing D2C demand. Reckitt is using process mining technology across the business to optimize more than 40 different processes across five business functions. She’s been a marketer in the technology space for about a decade.

Retail 253

Retail Supplies Operations Technology 253

Retail TouchPoints

AUGUST 10, 2020

This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on. Noting that this was “not the first flap around return policies during the novel coronavirus pandemic,” RetailWire asked its panel of experts to weigh in on whether Walmart should change its policy. Its competition clearly is.

Beauty and Health 240

Beauty and Health Shipping Costs Supplies Shipping 240

Retail TouchPoints

MARCH 24, 2022

The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

eCommerce 307

eCommerce Shipping Costs Gifts Merchant Services 307

Retail TouchPoints

NOVEMBER 1, 2023

And many companies now offer risk-free return policies, which some people try to abuse. Fraudsters use the same advanced technologies — but with malicious intent. While a much-needed update, it will introduce higher workloads, newer technology, possible process delays and frustration with more stringent submission requirements.

Merchant Services 258

Merchant Services Payment Services Payments eCommerce 258

iVend

OCTOBER 16, 2023

Returns – the forecast is that returns, as ever, will increase during holiday season, but that with smart, customer-focussed returns policies, they can act as a differentiator – the research found that customers value policies such offering Buy Online and Return in Store (BORIS), extended return windows and ‘curated exchanges’ instead of returns.

POS 98

POS Payment Services Payments Omnichannel 98

Retail TouchPoints

AUGUST 10, 2020

And as one of the final touch points a brand has with a consumer, having a designated role to focus on the supply chain is critical in helping your business keep up with the ever-evolving customer experience, which requires businesses to rapidly adopt new technologies, manage visibility and prioritize returns. Embracing Technology.

Supplies 151

Supplies eCommerce Merchant Services Retail 151

lateshipment

AUGUST 1, 2022

While automation won’t necessarily resolve these issues, it can help scale ordering processes to provide efficient fulfillment services and eliminate delayed or partially fulfilled orders. For example, automation can help logistics and fulfillment centers communicate with each other to locate alternative products and routes for orders.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

ChannelAdvisor

JANUARY 25, 2019

2018 was a big year for e-commerce, with new technologies, features and trends taking center stage. Here are three fulfillment strategies e-commerce companies can leverage in 2019 to do just that. Many retailers choose to partner with a fulfillment provider that operates fulfillment centers in major urban locations.

Order Fulfillment 49

Order Fulfillment Fulfillment Blog eCommerce 49

Retail TouchPoints

JULY 10, 2020

Trade policies can change with a moment’s notice, leaving many merchants scrambling to find a new strategy. retailers, this policy is likely to spread across the United States. Closely tied to consumer preferences are innovations in retail technology. Getting Ahead Of Retail Regulations. With many new regulations facing U.S.

eCommerce 151

eCommerce Merchant Services Retail Customer Experience 151

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. In the midst of the global COVID-19 pandemic, retailers are creating more flexible policies to accommodate current conditions, including extending the time consumers have to return products.

Shipping Costs 150

Shipping Costs Merchant Services eCommerce Accessories 150

Retail TouchPoints

MARCH 2, 2022

Retailers large and small have transformed their businesses with the marketplace business model and technology. It is important to understand both the business implications and the technology platform requirements. The technology aspect can be simplified by selecting one of many available marketplace platform vendors.

Shipping Costs 203

Shipping Costs Specialty Retailers Drop Ship Operations 203

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Algopix

AUGUST 23, 2023

Selling on Amazon through the Fulfilled by Amazon (FBA) program can be incredibly lucrative. With access to Amazon’s vast customer base and efficient fulfillment services, it’s no wonder that many entrepreneurs are diving into the world of e-commerce. Choose a service that aligns with your specific needs.

Shipping Costs 100

Shipping Costs Fulfillment Shipping eCommerce 100

lateshipment

MAY 19, 2022

This covers the end-to-end of returns — from the moment the customer initiates to fulfilling a replacement if they had requested an exchange. Have a shopper-friendly returns policy. Nexbelt's Return and Exchange Policy. Returns management is the process of ensuring a smooth returns experience for your customers.

Management 130

Management eCommerce Shipping Costs Shipping Labels 130

lateshipment

AUGUST 10, 2022

“Be honest and loyal to the customer, be consistent with your branding, content, marketing, and communication policies, and be available for your customers.” – Kathryn Smithson, Chief Marketing Officer (CMO) at PathSocial . Stay truthful to your policies. Fulfill what you have promised; never compromise.

eCommerce 130

eCommerce Social Media Definition Shipping 130

lateshipment

NOVEMBER 15, 2023

What customers want The increase in e-commerce-based technology, changes in the status quo of online shopping, ever-dynamic trends, etc have all turned customers’ wants into needs. Optimize your order fulfillment process to reduce processing times. Clearly outline your holiday shipping and return policies on your website.

eCommerce 130

eCommerce Customer Shipping Costs Gifts 130

Retail TouchPoints

MAY 5, 2021

Propelled by new technologies and heightened consumer demand, some segments that had been slower to gain traction online finally moved into the digital fast lane — cars , adult beverages and even trees , to name just a few. Wine alone is $80 billion dollars of off-premise — that is, non-restaurant, non-bar — sales in the United States.

Automotive 269

Automotive Food and Beverages eCommerce Consumer 269

lateshipment

DECEMBER 24, 2021

It involves the end-to-end of returns from the moment the customer initiates to fulfilling a replacement if they had requested an exchange. providing a hassle-free returns experience starts even before the customer makes the purchase, in the form of a clear returns policy. The first step of your returns management process, i.e

eCommerce 130

eCommerce Management Shipping Costs Shipping 130

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Security and Privacy: As technology advances, the demand for heightened security and privacy measures in retail becomes increasingly crucial.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

FastSpring

NOVEMBER 9, 2023

Get the latest from FastSpring’s Support leaders about preparing for Cyber Weekend, refund policies, strategies to decrease customer churn, and more. Preparing for Cyber Weekend: A Marathon, Not a Sprint Ensuring Smooth Transactions: A Refresher on Our Refund Policies Still on FastSpring Classic? Read about FastSpring Fulfillment here.

Payment Services 78

Payment Services Customer Payments Subscription 78