Kissmetrics

SEPTEMBER 13, 2021

Are you one of those people whose eyes glaze over every time they read about crafting the perfect marketing campaign or embracing technologies? Lo and Behold, Reveries of the Connected World” is a documentary detailing how we became so dependent on technology. It’s about internal guidance, like privacy policies, and ethical standards.

Social Media 287

Social Media Technology Marketing Arts 287

Forrester eCommerce

AUGUST 18, 2021

Technology is central to nearly every aspect of our lives. Never more so than in the post-COVID world we’re all stumbling towards. For individuals it’s the key to maintaining connection with family and friends. For employees it’s the basis for communication, collaboration and productivity.

Technology 294

Technology Customer Experience Customer 294

Retail TouchPoints

MARCH 6, 2024

In an effort to reduce sizing-related return rates, some fashion brands are working with Fit:Match.ai, a ‘digital twin’ matching platform that uses AR body-scanning technology designed to help shoppers select their size more accurately. This is just one example of how companies are utilizing technology innovations to prevent returns up front.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

365 Retail

APRIL 19, 2024

Despite the Government refusing to overturn the abolition of the duty-free shopping for tourists in the Spring Budget, now half (50%) of UK consumers want the scheme to be reinstated, according to the latest research from Retail Technology Show (RTS), the leading event that connects retail’s changemakers and leading tech innovators.

Technology 105

Technology Consumer Retail Leisure 105

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 98

Technology POS Retail Gifts 98

Forrester eCommerce

JULY 20, 2020

This collection of Forrester’s research will help you develop and execute a detailed return-to-work plan with the appropriate strategies, policies, and technologies to keep people safe, reduce risk, and keep the organization running during the pandemic.

Technology 195

Technology Customer 195

Retail TouchPoints

FEBRUARY 26, 2024

According to the Pew study cited above, 61% of people think privacy policies are ineffective at describing how companies use their data, and 56% of people click “agree” without reading privacy policies. Oftentimes these policies are downright inaccessible to consumers because they’re far too long and filled with legalese.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. Read on for actionable steps your company can take to implement a sound returns policy that will have U.S. consumers wouldn’t repurchase from a brand after a poor returns experience.

Shipping Costs 249

Shipping Costs Shipping Labels Shipping Consumer 249

Forrester eCommerce

AUGUST 5, 2020

Technology leaders, are you sick of employees going around your security policies and using unapproved devices and apps? This tension between employees and technology teams is not new, but the pandemic is forcing organizations to rethink […].

Technology 383

Technology Information Management 383

Forrester eCommerce

SEPTEMBER 7, 2022

A truly digital business quickly implements and continuously improves all its policies, processes, and procedures in software. There are many new practices and technologies that can help organizations innovate and deal with constant change.

Technology 345

Technology Improvements Customer 345

Retail TouchPoints

NOVEMBER 8, 2022

There’s also not a lot of time for complicated return policies. How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. Retailers can also create a return policy that avoids waste. There’s no time for ill-fitting, poorly described items.

Online Retail 306

Online Retail Retail Technology Arts 306

Forrester eCommerce

JULY 5, 2022

A digital business is one with technology at the core of its business model, meaning that software is the expression of the business. A truly digital business quickly implements and continuously improves all its policies, processes, and procedures in software.

Technology 370

Technology Improvements Management Customer 370

RetailMinded

SEPTEMBER 22, 2020

Writing down policies that dictate the conduct of employees and the employer-employee relationship, is essential. The trick is in identifying the kind of policies you should have. Here are five employee policies your business needs to have: Communication Policies. Non-Discrimination Policy.

Document 95

Document Reference Technology Information 95

Forrester eCommerce

AUGUST 7, 2023

It is no exaggeration to say that generative AI (genAI) is everywhere these days, or that every function inside firms is scrambling to understand their company’s AI policies to avoid being out of compliance; to test the new technology to understand if it offers any competitive advantage; and to meet with agency and vendor partners […]

B2B 195

B2B Marketing Technology Customer 195

365 Retail

OCTOBER 20, 2023

Over the past two decades, ISE has served as a catalyst for groundbreaking technological advances, fostered meaningful connections and dialogue and propelled the systems integration industry to new heights. But the smart retailers are the ones that have responded by embracing technology.

Technology 75

Technology Retail Events Workshop 75

Retail TouchPoints

JANUARY 3, 2023

The changes are in line with Alibaba’s policy of regularly shuffling its management team to help the company keep pace with the evolving internet space and better manage its growing team. This unit is focused on exploring technology such as last mile solutions and solving shoppers’ real-life pain points using the metaverse.

Financial Services 277

Financial Services Technology Management 277

365 Retail

FEBRUARY 5, 2024

Nearly three quarters (74%) of consumers believe no matter how good AI becomes at improving customer experience (CX), there will always be a role for human interaction in retail, according to new research from the Retail Technology Show (RTS) , the industry’s leading event taking place on 24 & 25 April 2024 at London’s Olympia.

Technology 78

Technology Retail Fashion Events 78

Retail TouchPoints

JULY 31, 2023

According to an 8-K form GameStop filed with the SEC, “Saadeh-Jajeh’s resignation was not because of any disagreement with the company on any matter relating to the company’s operations, policies or practices, including accounting principles and practices.”

Technology 246

Technology Operations Retail Marketing 246

Retail TouchPoints

APRIL 11, 2023

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

Customer Retention 297

Customer Retention Customer Loyalty B2B Customer 297

Wiser

OCTOBER 5, 2017

With rampant minimum advertised price (MAP) violations plaguing the industry, we’ve written up a new whitepaper with the help of our friends over at Vorys, Sater, Seymour and Pease titled, Why MAP Policies Fail and What You Can Do So That Your Policy Doesn’t. . MAP Monitoring Technology . and more! .

Demo 68

Demo Download Technology Information 68

ESW

NOVEMBER 12, 2018

Privacy policies have never been a hot topic. However, recent changes brought about by GDPR in May led to a flood of privacy policy update emails to customers. In turn, the idea of a privacy policy took on a meme level of notoriety, invoking eye rolls and no shortage of jokes. Page Society calls “authentic advocacy.”.

Customer 87

Customer Consumer Information Other 87

Retail TouchPoints

OCTOBER 17, 2023

Everyone has heard of Chat-GPT and generative AI by now, and smart retailers are wondering how to best leverage these cutting-edge technologies safely. These same technologies can be leveraged over the phone and produce an equally elegant and effortless customer experience. It also shouldn’t start off with “What can I help you with?”

Customer 278

Customer Multi-channel Channel Customer Experience 278

Forrester eCommerce

MAY 18, 2020

The technology offloads repeatable tasks from agents, enforces compliance to process and policy, and allows agents to focus on work that matters. More and more customer service organizations turn to robotic process automation (RPA) to make agents more effective.

Operations 366

Operations Customer Technology 366

Retail TouchPoints

MARCH 2, 2023

It should not be a shock to anyone that the supply chain is being targeted by an increasing number of adversarial nation-states, terrorist groups and organized crime organizations using cutting-edge technology. Policies can be written that address data loss when it can be traced to a third party. Review access controls.

Supplies 290

Supplies Technology Information Management 290

GetElastic

JANUARY 30, 2020

The California Consumer Protection Act (CCPA) is a new e-commerce privacy policy that went into effect January 1, 2020. Personal data and privacy are at the forefront of consumers’ and policy makers’ minds. What are the Main Provisions of CCPA?

eCommerce 88

eCommerce Customer Data Information Consumer 88

365 Retail

MARCH 15, 2023

Though all businesses understand this necessity, a rapidly evolving set of modern technologies can make it easy to get left behind. Automate Help Systems A huge development in the world of technology you’ve probably heard about is artificial intelligence, specifically in programs like ChatGPT and Bard.

Technology 52

Technology Improvements Information Operations 52

Retail TouchPoints

JANUARY 12, 2023

The Home Depot is enhancing its associate experience with a new app developed to help them prioritize tasks more effectively, and a new pay policy that rounds clock-ins and clock-outs to the nearest minute rather than the nearest 15 minutes. The new app, dubbed Sidekick, is aimed at improving the customer experience as well.

Customer Experience 297

Customer Experience Technology Mobile Improvements 297

Retail TouchPoints

FEBRUARY 27, 2024

This includes implementing robust security protocols, regular system audits, employee training and investing in advanced cybersecurity technologies. In the store environment, retailers need to evaluate the physical security of POS terminals and self-scanning technology.

Payment Services 278

Payment Services Retail POS Operations 278

Retail TouchPoints

SEPTEMBER 9, 2022

Few executives may truly understand how these technologies are impacting their business strategies and investments, so The D2 Summit was formed to foster an open forum for technology and finance leaders to converge and discuss the implications of the booming Web 3.0 CEOs, CIOs, CFOs and other executives involved in Web 3.0,

Customer Loyalty 304

Customer Loyalty Consumer Goods Customer Experience Technology 304

Retail TouchPoints

APRIL 4, 2023

.” With elements of a Secure Access Service Edge (SASE) framework, the HughesOn managed solution protects the network with security at every endpoint, provides redundancies to ensure reliability and maximum uptime and employs automated policy orchestration for scalability.

Management 252

Management Operations Technology Point of Sale 252

Forrester eCommerce

SEPTEMBER 1, 2020

Workforce and organizational data have been drizzling down on companies for decades, but as more jobs interface directly with technology, this has swelled to a heavy downpour.

Operations 264

Operations Technology Customer 264

Retail TouchPoints

MAY 17, 2023

For instance, the level of training required for an older worker may differ from that of someone who grew up in the digital age, which is why employers should provide proper education and clear communication around technology processes that exist in the workplace. This eliminates potential biases and ensures fair scheduling practices.

Retail 306

Retail Technology Document Management 306

Retail Technology Review

JULY 9, 2019

From 1 April this year, eBay introduced its new‘Good ‘til cancelled’ policy for all fixed price listings. This means sellers are not forced to re-list after 10/20/30 days -- the listing will continue indefinitely every 30 days until the item sells out or is manually cancelled.

Internet Retail 70

Internet Retail Retail 70

Retail TouchPoints

AUGUST 10, 2020

This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on. Noting that this was “not the first flap around return policies during the novel coronavirus pandemic,” RetailWire asked its panel of experts to weigh in on whether Walmart should change its policy. Its competition clearly is.

Beauty and Health 301

Beauty and Health Shipping Costs Supplies Shipping 301

lateshipment

DECEMBER 17, 2023

While this may seem daunting, a well-defined return policy and efficient processes can turn a potential headache into a positive customer experience and build customer loyalty. Thus, during the holidays, you can consider offering a longer window (60-90 days) than your standard policy to accommodate holiday returns.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

Retail TouchPoints

APRIL 10, 2024

Yes, consumers now have access to never-before-seen levels of personal technology and convenience, but the idiom “there’s no such thing as a free lunch” also has never been more true. Almost all of these major issues that we see as we doom scroll can be connected to our relationship with technology. I’m not a Luddite.

Retail 278

Retail Technology Consumer Other 278

Retail TouchPoints

OCTOBER 24, 2023

For CPGs, it’s become clear that there are process and technology gaps involved in servicing D2C demand. Reckitt is using process mining technology across the business to optimize more than 40 different processes across five business functions. She’s been a marketer in the technology space for about a decade.

Retail 289

Retail Supplies Operations Technology 289