365 Retail

FEBRUARY 10, 2023

In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows. This finding comes from ChannelAdvisor, a CommerceHub company, which conducted a survey of C-suite employees at large consumer electronics brands (with over 500 employees).

Channel 122

Channel Consumer Electronics Consumer Electronics 122

Retail TouchPoints

APRIL 25, 2023

Klarna is introducing a portfolio of social media-esque capabilities on its platform, including a personalized shopping feed and smart shopping features. consumers, according to a survey by Klarna — can connect with customer service agents through Ask Klarna, a free personal shopping service.

Payment Services 268

Payment Services Social Media Recommendation Consumer 268

Retail TouchPoints

JULY 24, 2023

It’s no secret that social commerce — that is, retail interactions that begin (and sometimes also end) on social media platforms — is big business. New research from Havas Media Network , in partnership with Snap, Inc. The partners surveyed 28,500 of this desirable consumer set from across the U.S., in a statement.

Social Media 215

Social Media Payments Payment Services Consumer 215

Optimizely

MARCH 27, 2019

” Trader Joe’s won the second year in a row as the American’s favorite grocery retailer on the Dunnhumby customer data survey. When you are on-brand, it means you manage your company based on the brand’s DNA. Here’s how you should approach branding and use it as a tool to manage your entire B2C business.

B2C 323

B2C Management Social Media Magazine 323

RTP blog

AUGUST 8, 2018

Last week, Retail TouchPoints unveiled its inaugural Personalization Benchmark Survey , revealing how retailers have reaped the benefits of personalization strategies as well as identifying where there is still room for improvement. With 66% of retailers crediting personalization strategies with increasing their sales, and 46%.

eCommerce 150

eCommerce Social Media Consumer Improvements 150

Retail TouchPoints

JULY 28, 2020

Data will come from the 6th edition of the Salesforce State of Marketing report, which surveyed nearly 7,000 global marketing executives. The webinar also will cover how emerging technologies such as artificial intelligence can help retailers overcome data management challenges resulting from more digital-centric customer engagement.

Webinar 204

Webinar Consumer Marketing Consumer Goods 204

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. These AI applications range from optimizing pricing and inventory management to fraud prevention.

B2B 212

B2B eCommerce BigCommerce Omnichannel 212

Kissmetrics

MARCH 5, 2021

For marketers, Slack apps may improve productivity, efficiency, collaboration, and project management. Qualtrics is an experience management app trusted by many of the world’s top Fortune 500 companies. Add-On Slack Apps for Project Management. Here are our favorite Slack apps for project management.

Marketing 287

Marketing Multi-channel Social Media Channel 287

Retail TouchPoints

SEPTEMBER 28, 2021

We recently surveyed almost 15,000 consumers across 14 countries to better understand the global opportunity for DTC brands and found that more than half of the millennials surveyed (52%) made purchases online from brands located outside of their home country during the pandemic lockdowns.

Consumer 227

Consumer Social Media Shipping Costs Shipping 227

SellBrite

MARCH 9, 2018

Despite what some may tell you , social media for business is not dead. While it’s true that it is becoming a lot more difficult for businesses and brands to reach social media users organically today, there’s still a lot of value and potential ROI that can be gained from participating on sites like Facebook, Twitter, and Instagram.

Social Media 85

Social Media Channel Recommendation eCommerce 85

Retail TouchPoints

NOVEMBER 10, 2022

While large-scale surveys help identify macro trends and predictions, micro-surveys can glean new insights into specific communities of users. eBay Ads recently surveyed both groups to understand the trending themes among 2,000 online shoppers in the U.S. as well as the distinct nuances of 1,500 eBay shoppers.

Gifts 237

Gifts Social Media Shipping Costs Consumer 237

Retail TouchPoints

JULY 3, 2023

The agency added that the Supreme Court’s 2021 ruling in AMG Capital Management LLC v. A recent survey of 13,000 consumers by PowerReviews found that eight out of 10 U.S. Consumers are increasingly concerned about the proliferation of fake reviews.

Social Media 234

Social Media Fashion Consumer Management 234

ChannelAdvisor

OCTOBER 23, 2022

Whether you have a solid inventory management strategy or not, there are plenty of profitable ways to recoup your investment. . This popular marketplace has changed a lot in recent years, and now offers tons of incentives through its Promotions Manager to help sellers advertise and liquidate goods. Case in point: eBay.

Management 98

Management Shipping Costs Social Media Fulfillment 98

Retail TouchPoints

APRIL 3, 2023

households own a pet, according to the APPA National Pet Owners Survey. Like many retail and CPG brands, Myos Pet taps into a combination of channels, from email to social media and SMS, to engage with its customers. More than 66% of U.S. million or so homes spent $136.8 billion in 2023.

Payment Services 203

Payment Services Social Media Subscription Channel 203

Retail TouchPoints

MARCH 11, 2021

The survey — a hybrid online and computer-aided telephonic interview (CATI) survey of 140+ U.S. The survey found that returning an item ranked as the No. In-store inventory management needs to match warehouse accuracy. Give store associates the tools they need for digital interactions with customers.

Fulfillment 286

Fulfillment Order Fulfillment Shipping Costs Social Media 286

ROI Revolution

JULY 11, 2022

We conducted a survey of 170+ digital marketing professionals to get a clear picture of the current ecommerce landscape. of marketing managers stay up-to-date via blog posts compared to just 41.6% More than 50% of those surveyed get their information and news through webinars. of consumers use social media to find content.

Blog 158

Blog White Paper SEO Marketing 158

Retail TouchPoints

JANUARY 11, 2024

across retail C-suite executives, information technology leads and business development managers, we found that 81% of retail decision makers feel urgency to adopt generative AI technologies, with 72% ready to deploy generative AI in the coming year. Streamline product catalog management. Automate conversational commerce.

Retail 221

Retail eCommerce Technology Social Media 221

Lemonstand

AUGUST 24, 2017

You’re probably always hearing about how important it is to have a strong social media presence. And if you don’t know what to track, and how to do it properly, social media can look like a waste of time. So with this blog post, I’m going to show you how to measure social media ROI for eCommerce businesses.

Social Media 64

Social Media eCommerce Download Events 64

GetElastic

SEPTEMBER 2, 2021

I have been an Account Manager and Consultant for a large portion of my career before making the switch to sales and marketing operations a few years back. Earlier this year, Elastic Path announced its BETA release of Account Management for Elastic Path Commerce Cloud. Market Trends in B2B eCommerce. Time = Money.

B2B 141

B2B Management eCommerce B2C 141

Kibo

NOVEMBER 1, 2021

A recent survey of 1200 US consumers found that the majority of respondents are shopping online, 41% via ecommerce websites, and 16% via shopping apps. Consumers are dividing their shopping journey across multiple online and offline channels, including in-store browsing, ranked as the most useful touchpoint by consumers in the Google survey.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Retail TouchPoints

APRIL 18, 2023

Unsurprisingly, younger shoppers are 2X-3X times more likely to have shopped using emerging media, including social media, virtual try-ons and online live streams [1]. 1 Google-Bain Future of Retail US Consumer Survey among US respondents ages 18+ who have made a purchase in the past 6 months, Aug 2022.

Merchant Services 238

Merchant Services Payment Services Social Media Retail 238

Algopix

JULY 13, 2023

In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? Welcome to our comprehensive guide on the best eCommerce CRM systems.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. Pre-pandemic, that number was 70%.

Consumer 218

Consumer Social Media Recommendation Apparel 218

ROI Revolution

APRIL 12, 2022

That’s why we surveyed 170+ digital marketing professionals from brands and retailers in a wide range of industries and business types to determine the top trends, initiatives, and concerns for marketers this year. Ad copy on Amazon, paid search, social media, or anywhere else you advertise. Social Media.

Marketing 172

Marketing Social Media White Paper SEO 172

Retail TouchPoints

SEPTEMBER 20, 2022

Meanwhile, some DTC brands have hit the saturation point on digital channels like social media and display, further driving up CPA. Conversations around the DTC revolution of the past decade often focused on how challenger brands utilized digital — specifically social media — to identify new customers.

Omnichannel 250

Omnichannel Marketing Social Media Channel 250

BigCommerce

OCTOBER 12, 2017

But if there is one thing I’ve learned in this industry, it is this: No advice compares to that coming straight from ecommerce business owners and marketing managers themselves. What keeps store owners and managers awake at night during these holiday campaigns. These are the people in the trenches. They are your colleagues.

eCommerce 410

eCommerce Shipping Costs Social Media Multi-channel 410

Retail TouchPoints

MAY 12, 2021

To gather insights as part of the Post Occupancy Evaluation process, T&C and the Building Performance team at Cushing Terrell developed and distributed a survey to T&C’s customer base across their six store locations. What We Learned. Curbside pickup was accelerated and launched within eight weeks after the pandemic began.

Social Media 204

Social Media Improvements Information Outdoor 204

lateshipment

JULY 14, 2021

It would help if you understood how membership management operates to ensure your service can satisfy potential customers. Or, working with a company that helps membership businesses manage their operations can help. Leverage the Power of Social Media. Keep Surveys Short.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

GetElastic

MAY 14, 2019

In a time where news about crises in a business spread like viruses do, and the tipping point of issues is basically under one hour, effective brand reputation management can help protect companies. When managing a brand’s reputation, online and offline audiences might not have the same perception. What is brand reputation management?

Management 140

Management eCommerce Social Media Payment Services 140

lateshipment

FEBRUARY 14, 2020

In order for businesses to thrive in today’s highly competitive eCommerce landscape, owning and crafting a stellar delivery experience has become essential, hence the pressing need for Delivery Experience Management (DEM). Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management?

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Kissmetrics

OCTOBER 5, 2020

Many of the processes we automate involve communications, e.g., email marketing, messaging/chatbots, and social media engagement. Approximately six in ten Americans use video chat platforms for social or work purposes. Monitor Brand Mentions on Social Media. Social Media Communication Automation.

Technology 363

Technology Social Media Information Live Chat 363

Retail TouchPoints

NOVEMBER 10, 2020

The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle. Social and Mobile Should be Top of Mind to Win Ecommerce. One key is leveraging social media to its fullest. year-over-year.

Shipping Costs 246

Shipping Costs Social Media Gifts Shipping 246

Retail TouchPoints

SEPTEMBER 24, 2020

Revuze , a marketing, business development, product management and enterprise solutions provider, offers Revuze Explorer, a tool that can help retailers discover consumer insights faster. Revuze can automatically discover as many as 80 metrics for each product, categorize them and identify trends.

eCommerce 154

eCommerce Social Media Information Consumer 154

Kissmetrics

NOVEMBER 5, 2020

If not, a survey can give you a clear picture of who your audience is and what they do. Her job primarily entails lead generation, sales management, and gathering competitive intelligence. She’ll be managing dozens, perhaps hundreds of staff members – some of whom (based on age) may be more technically savvy than she is.

Customer 349

Customer Social Media Comparison Shopping Information 349

Retail TouchPoints

MARCH 14, 2022

On the NBC sitcom Superstore , set inside a fictional Midwest big-box store, the manager, Glenn, is portrayed as an eternal optimist who usually manages to get it wrong while trying to do right by his employees. This might be in the form of an email, a video or social media.

Retail 222

Retail Social Media Fulfillment Management 222

Kissmetrics

MARCH 1, 2021

Customers who choose to participate then receive a short survey form to fill out. The reviews and ratings that customers provide in the surveys can be displayed on your website and other marketing platforms. The purpose of the email is to ask the customer to opt-in to receive a survey about their experience shopping on your site.

Customer 277

Customer Merchant Services eCommerce Social Media 277

Retail TouchPoints

JANUARY 28, 2022

With recent missteps by social media giants like Facebook, consumers have become increasingly aware of how their personal data is collected and used. Think about how best to manage engagement and monitor to make certain you’re providing value. By comparison, zero-party is both more accurate, and yes, more ethical.

Gifts 239

Gifts Shipping Costs Social Media Outdoor 239