Retail TouchPoints

FEBRUARY 9, 2022

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

Payment Services 264

Payment Services Shopping Carts Omnichannel Multi-channel 264

Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity.

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Payments Merchant Services Payment Services PayPal 338

Kissmetrics

MARCH 23, 2021

Over the last decade, service marketplaces have sprung up and distributed how we work and live. Food delivery service marketplaces are expected to reach $154.34 In this post, I’m breaking down everything you need to know about service marketplaces and how to launch one people will use. What Is a Service Marketplace?

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Payment Services SEO eCommerce Shipping Costs 308

Retail TouchPoints

DECEMBER 28, 2021

Think food services, retail and personal and laundry services, for instance. At the same time, the Cox Small Business Survey found that 90% of minority-owned small business owners have high hopes regarding growth in the next year. Reasons cited were that the country’s 1.1 Dealing with Minority-Specific Business Barriers.

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Payment Services Small Business Retail Banking Operations 279

Retail TouchPoints

APRIL 27, 2021

The economic fallout from the COVID-19 pandemic accelerated demand for buy now, pay later (BNPL) payment options. Surges in online shopping during the pandemic helped fuel the growth of point-of-sale loans — a market that is forecast to grow at an annualized 9.8% Consumers are using BNPL to stretch purchase payments between paychecks.

Merchant Services 130

Merchant Services Payment Services Payments Consumer 130

Groove

APRIL 22, 2024

Shopify has revamped the checkout process, making it easier than for your customers to complete purchases. Here, we'll explore how Shopify one page checkout can help expedite the process of moving site visitors from potential customers to repeat customers. One page checkout eliminates the friction that can drive customers away.

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Shopify Payment Services eCommerce Customer 195

Retail TouchPoints

MAY 2, 2024

A recent Coresight Research consumer survey revealed that nearly three in five ( 56.9% ) of surveyed consumers are members of at least one loyalty program, and more than half spend more with retailers once they join their loyalty program — a net 39.5% You need to drive your program like a holistic marketing campaign.

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Subscription Shipping Costs Payment Services Payments 289

Retail TouchPoints

MARCH 30, 2022

The agreement between the shipping-and-logistics company and DTC ecommerce firm will aim to facilitate cross-border online business for brands seeking to reach consumers on a global scale. UPS is cultivating its shipping capabilities for integrated international ecommerce through a partnership with ESW.

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Shipping Costs Shipping Payment Services eCommerce 264

Retail TouchPoints

OCTOBER 30, 2020

But OSL Retail Services, Walmart’s wireless partner, has found success with an on-demand pay offering that has quickly achieved an 80% adoption rate by its employees. Among the 2,042 adults aged 18 or older surveyed, 47% are taking extra steps this year, compared to last, to make ends meet: 22%. During an Oct. During an Oct.

Payment Services 277

Payment Services Webinar Improvements Retail 277

ESW

OCTOBER 31, 2023

This intention to spend more while being mindful of ongoing financial obligations may explain the boom in use of ecommerce instalment payments among Gen Z and Millennials. In this article, we will cover the rising popularity of instalment payments among younger generations. Consumer shopping habits are always in flux. And why now?

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Payment Services eCommerce Mobile Consumer 78

Kissmetrics

JULY 12, 2021

Marketing is important to your business. However, as customers evolve, so does the unpredictable marketing landscape. This means you’re likely spending more and more time trying to keep up with the latest marketing tips and trends. What is Marketing Automation? It’s perfect for content marketing. The good news?

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Marketing Payment Services Payments Events 362

Retail TouchPoints

NOVEMBER 22, 2022

Conversational commerce is a marketing strategy that integrates the conversational in-store experience that consumers know and love into the online shopping journey, making the buying process more personalized and convenient for eager shoppers. Guide Customers Through the Entire Buying Process with Conversational Commerce.

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Payment Services Live Chat Payments Retail 261

Retail TouchPoints

MARCH 21, 2022

In fact, a recent Verizon Business Small Business Recovery Survey found that 63% of small and mid-sized business owners have implemented new tools and technology to change their processes and the customer experience. 5G can Drive Consumer Engagement. 5G can Drive Consumer Engagement. Improved Customer Experience.

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Payment Services Small Business Retail Retail Customer Experience 264

Retail TouchPoints

APRIL 1, 2021

In fact, different ways of offering credit are blooming, and according to a recent survey , over one third of U.S. consumers have now used a buy now pay later (BNPL) service. . BNPL solutions are a way for merchants to offer point-of-sale financing via a simple installment payment plan.

Merchant Services 278

Merchant Services Payment Services Online Retail Payments 278

Ecommerce Platforms

FEBRUARY 25, 2019

If so, Recharge Payments could be the solution for you. But first about the subscription market. It also comes in handy when you offer a service that customers use repeatedly. However, combining referral marketing tactics, user-generated content and customer loyalty helps subscription businesses grow. How does it work?

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Retail TouchPoints

APRIL 5, 2022

Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. Source: CivicScience. RTP: Consumer adoption of things like digital wallets is still relatively low.

PayPal 361

PayPal Merchant Services Payment Services Cryptocurrencies 361

Korona

MARCH 28, 2022

In fact, the crypto market is projected to grow at a compound annual growth rate (CAGR) of 12.8% Major brands such as Home Depot and Microsoft have begun accepting crypto as part of their eCommerce payment options. Also, processors like Paypal now have crypto gateways accepting many different coins. between 2021 and 2030.

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Payment Services Cryptocurrencies Payments Merchant Services 52

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Personalize Your Back-to-School Marketing.

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Payment Services eCommerce Payments Retail 304

Retail TouchPoints

MARCH 15, 2022

AMP for email has continued to improve functionality, providing email marketers with a slew of personalization and interactivity capabilities — adding loads of features to the inbox. AMP for email allows marketers to send surveys and collect data, too. For example, now customers can take a survey directly from an email.

Marketing 289

Marketing Document Payment Services Shopping Carts 289

Omnisend

OCTOBER 4, 2023

Unlock the power of email marketing automation with Omnisend Start Free Today Why order cancellation emails are important Order cancellations are a reality of ecommerce. Here’s why cancellation confirmation emails are indispensable: Facilitate returns. Include a survey to find out why customers canceled their orders.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity. Prioritizing channels with larger contributors to current traffic.

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B2B eCommerce Payment Services Marketing 145

ESW

FEBRUARY 1, 2024

When it comes to online shopping, the German ecommerce market remains strong. And while German shoppers are similar to those in other Western retail markets, there are a few differences that brands should be mindful of when entering the market. Germany’s population is currently 84.6 million women vs. 41.7 million men).

eCommerce Marketing 78

eCommerce Marketing eCommerce Marketing Payments 78

Retail TouchPoints

JULY 25, 2022

With the advent of Apple’s Pay Later offering, greater attention has been paid to the BNPL market. Market leaders such as Afterpay and Klarna forged new brand partnerships, and as their offerings became more visible, it quickly became an alluring option, particularly for the emergent Gen Z. with Klarna.”. with Klarna.”.

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Payments Payment Services Banking Consumer 243

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

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Retail TouchPoints

NOVEMBER 28, 2023

million , according to the annual survey from the National Retail Federation and Prosper Insights & Analytics. Consumers surveyed by the NRF reported that, on average, 55% of their Thanksgiving weekend purchases were specifically driven by sales and promotions, up from 52% in 2022. A record 200.4 Of those, 121.4 million in 2022.

Payment Services 264

Payment Services Consumer Operations Retail 264

Ecommerce Platforms

MARCH 14, 2023

Designed to be the leading service commerce platform, Evercommerce promises business leaders a vertically tailored set of integrated SaaS solutions supporting more than 500,000 global businesses worldwide. Evercommerce is particularly focused on the support and enhancement of service-based companies. What is Evercommerce?

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

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Payment Services Retail POS Operations 278

ESW

SEPTEMBER 25, 2023

The partnership with DPD expands ESW’s UK market share and will see it supporting the delivery leader’s extensive network of top-tier retail and brand customers. The company leverages its deep understanding of local markets to create unique DTC opportunities that drive customer lifetime value.

Payment Services 88

Payment Services eCommerce Payments Shipping Costs 88

Retail TouchPoints

JANUARY 21, 2022

These newer platforms will need to enable various methods of payment so that consumers of digital content can easily make — and content creators can easily receive — payments in the currency and marketplace of their choice. For a digital content marketplace, payments are all about immediacy.

Merchant Services 264

Merchant Services Payment Services Payments Social Media 264

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

JULY 12, 2023

A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry. The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns.

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Payment Services Retail Point of Sale Supplies 246

Retail TouchPoints

DECEMBER 13, 2021

The service allows shoppers to buy higher-ticket items without committing to the full price upfront. Working with BNPL providers is also a no-brainer for retailers, despite their higher processing fees. According to C+R Research , almost 30% of BNPL customers use the service at least once per month. BNPL and Retail Returns.

Payment Services 264

Payment Services Consumer Retail Management 264

ESW

AUGUST 18, 2023

Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. Multi-local commerce is the deployment of multiple ecommerce solutions integrated to create a seamless, domestic-equivalent purchase experience for shoppers of international brands in every global market.

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Merchant Services Shipping Costs Payment Services Multi-channel 141

Omnisend

JANUARY 25, 2023

While 91% of marketers say lead generation is their top goal, it is also one of the biggest challenges for 40% of marketers. For instance, WooCommerce forms can be used to collect information from website visitors, process transactions, conduct surveys or polls, and much more. This is where WooCommerce forms come in.

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WooCommerce Payment Services Payments eCommerce 78

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. The “frictionless” label applies to a number of different technologies; many of them associated with the checkout process. A recent Mastercard survey suggested that 51% of U.S.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

Retail TouchPoints

SEPTEMBER 28, 2022

Since the beginning of the pandemic, interest in buy now, pay later (BNPL) services has grown rapidly. This service will allow U.S. So, if the top BNPL fintechs are facing trouble at the moment, why is Apple making a dramatic entrance into the market? BNPL is More Than a Payment Method.

Merchant Services 182

Merchant Services Payment Services Shipping Costs Banking 182

Retail TouchPoints

APRIL 25, 2024

One self-checkout kiosk can run as much as $30,000 to install, and a study by the Food Industry Association found that 96% of the food industry retailers it surveyed offer self-checkout — meaning that self-checkout is unlikely to disappear from stores anytime soon. You need to have some store processes in place as well.

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Payment Services Technology Consumer Retail 255