Forrester eCommerce

OCTOBER 11, 2022

This Technology & Innovation APAC, come listen to Sam Higgins and I talk about two Schrödinger’s cats in today’s tech ecosystem. First up: Web3. Some believe that Web3 will change the World Wide Web as we know it by giving users more control over their data and identities, ushering in better incentive structures for creators […].

Technology 195

Technology Customer 195

Retail TouchPoints

SEPTEMBER 11, 2023

Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. Customers expect technology to work consistently, and if it doesn’t, it can lead to a frustrating experience. That’s where cloud-optional technology comes into play.

Technology 258

Technology Point of Sale Customer Experience Customer Loyalty 258

Forrester eCommerce

MARCH 7, 2023

Employees are overwhelmed with meetings: Back-to-back meetings; poorly run meetings; and just flat-out too many meetings. The frequency of meetings increased by 13% during the first year of the pandemic and leaders tell us those meetings were sticky – they never fell off of calendars.

Information 195

Information Technology Customer 195

365 Retail

APRIL 4, 2024

By blending innovative technologies with creative strategies, experiential marketing delivers immersive experiences that transcend traditional advertising. From the early days of web-based promotions to the interactive, data-driven campaigns we see today, digital technologies have continually reshaped the landscape.

Technology 52

Technology Marketing Social Media Presentation 52

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The technology will debut at the Dedham, Mass. “Wayfair strongly believes in meeting our customers where they want to shop, whether online or in-person.

Technology 295

Technology Customer Experience Omnichannel Improvements 295

Kissmetrics

OCTOBER 6, 2020

In practice, that means sites meet the Americans with Disabilities Act Standards for Accessible Design by allowing people who use tools like screen readers or keyboard-only access to consume online content, including blog posts, videos, and online services. As technology changes, your site needs to change as well.

SEO 362

SEO Definition Technology Operations 362

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

Technology 286

Technology Other Consumer Fashion 286

Retail TouchPoints

AUGUST 31, 2021

Zebra Technologies will acquire antuit.ai , a provider of AI-powered Software-as-a-Service (SaaS) solutions designed to assist with forecasting and merchandising in the retail and CPG industries. will serve as the planning and demand forecasting module within Zebra’s retail software portfolio. Unify sales, trade and demand planning.

Technology 283

Technology Supplies Consumer Management 283

Forrester eCommerce

OCTOBER 5, 2022

When determining Forrester’s Technology Strategy Impact Award finalists, we look for stories of customer-obsessed transformations driven by the technology organization.

Technology 195

Technology Customer 195

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Forrester eCommerce

DECEMBER 1, 2020

Even if we meet the goals of the Paris Agreement, the world will still face unprecedented changes – from more extreme weather to rising sea levels to biodiversity loss – forcing us to adjust to the physical effects of climate change and embrace […]. The impacts of climate change are already affecting people and businesses today.

Technology 465

Technology Customer 465

Kissmetrics

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. How Has Technology Affected Communication? But is it all bad?

Technology 363

Technology Social Media Information Live Chat 363

Retail TouchPoints

AUGUST 11, 2021

PCI DSS was first released in 2004, but it has since evolved to meet the shifting demands of the electronic payments landscape. . Tips for Meeting PCI DSS Compliance. Leverage technology. There are many technologies available that can automate monitoring and compliance and generate alerts only when real issues arise.

Payment Services 264

Payment Services Retail Electronics Information 264

Retail TouchPoints

DECEMBER 1, 2022

Macy’s customers work with an associate to complete a private body scan with a device equipped with light detection and ranging (LiDAR) technology, which yields anonymized avatars. The process also will provide data analytics to the retailer and the brands, allowing them to better serve customers.

Technology 285

Technology Omnichannel Recommendation Customer 285

Forrester eCommerce

OCTOBER 11, 2022

Meet Manuel Geitz, the new analyst covering Enterprise Transformation, Innovation and Strategy. His core interest is in the execution of change.

Technology 195

Technology Customer 195

365 Retail

MAY 26, 2022

Retail Technology Show , the show that brings together future-forward innovators and Europe’s most forward-thinking retailers, has promised an even ‘bigger and better’ show in 2023, as it announces it has expanded its show floor for next year’s expo. The Retail Technology Show returns again on 25 & 26 April 2023 at London Olympia.

Technology 119

Technology Events Retail 119

Forrester eCommerce

APRIL 20, 2021

It’s a pleasure to meet you. I’m sure this is a huge relief to previous newest analyst David Mooter, who’s no longer required to bring the (virtual, COVID-safe) coffee and donuts to team meetings. I’m the most-recently-hired analyst on Forrester’s application development research team. I […].

Mobile 285

Mobile Technology Customer 285

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Forrester eCommerce

DECEMBER 7, 2022

As a part of this accelerating evolution, the delivery of enterprise content is becoming critical to help businesses attain their goals and meet their customers where they are. I am very excited to focus my research on examining the intersection of content technologies and digital business strategy.

Technology 195

Technology Management Customer 195

Forrester eCommerce

FEBRUARY 27, 2024

Business and technology leaders are moving away from shared services due to their association with delays, inflexibility, and bureaucracy. These negative perceptions have led organizations to seek alternatives to meet their agile and digital team requirements.

Improvements 408

Improvements Technology Information Operations 408

RTP blog

OCTOBER 12, 2018

By Geetanjali Sarna and Amit Prabhakar Gaitonde , Wipro Despite the growing use of technology in all facets of life, fashion retail has continued to play it safe when it comes to utilizing technology to further innovation and the customer experience.

Fashion 150

Fashion Technology Payment Services eCommerce 150

Retail TouchPoints

JUNE 7, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. This is no longer science fiction. Today, it is possible to stimulate all consumer senses online.

Technology 277

Technology Retail Customer Experience Presentation 277

Retail TouchPoints

APRIL 25, 2023

The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology. No matter the use case, these brands are bridging the gap between the digital and physical shopping experience to meet potential customers wherever they may be — at home, on the go or engaged with the metaverse.

Technology 268

Technology eCommerce Shipping Costs Games 268

Retail TouchPoints

JUNE 14, 2023

Technology Can Make Good Experiences Great As it is in many areas of retail, technology is playing a greater role in the overall experience offered by open-air centers. Technology Can Make Good Experiences Great As it is in many areas of retail, technology is playing a greater role in the overall experience offered by open-air centers.

Events 262

Events Technology Outdoor Retail 262

Forrester eCommerce

MAY 17, 2022

I can help data, technology, and business leaders influence culture change and ignite insight-driven decision making at their organizations. Tell us about yourself: I help people seek, solicit, and speak data & information in safe to share environments.

Technology 370

Technology Information Customer 370

Retail TouchPoints

SEPTEMBER 21, 2021

Ecommerce should bring in-store experiences to life in an online format, so retailers today are leveraging the latest technologies and visual elements to accomplish that goal. How will we ensure the content meets our brand guidelines, or how will we quickly edit assets so that they meet our needs?

eCommerce 251

eCommerce Social Media Technology Online Retail 251

Forrester eCommerce

OCTOBER 7, 2020

Now we all face an unprecedented global pandemic that is challenging our ability to meet rapidly evolving market […]. We’ve seen gains from tech investments of the 2010s stall out over the last few years because of the aforementioned problems.

Technology 251

Technology Marketing 251

Wiser

APRIL 16, 2024

Category management in retail has evolved significantly over the past two decades, reflecting broader changes in technology, consumer behavior, and market dynamics. The post Leveraging Technology, Data, and Relationships in Category Management appeared first on Wiser Retail Strategies.

Technology 78

Technology Management Presentation Supplies 78

Retail TouchPoints

MAY 6, 2022

The rise of ecommerce and other technological advances have made the retail sector an increasingly data-rich environment. In order to meet these expectations, retailers must deploy data strategies that enable them to better understand consumer behavior and make more informed business decisions.

Retail 290

Retail Management Information Consumer 290

Forrester eCommerce

SEPTEMBER 2, 2021

Will all of the digital urgency brought about by the pandemic disappear? Learn how AI can help drive creativity and innovation in your organization.

Technology 519

Technology Customer 519

Wiser

APRIL 11, 2024

Retailers employ a variety of pricing strategies to stay competitive, optimize profits, and meet customer expectations. These strategies are influenced by numerous factors, including market dynamics, customer behavior, and technological advancements. They require a deep understanding of market dynamics and customer segments.

Technology 78

Technology Retail Marketing Online Retail 78

Retail TouchPoints

APRIL 9, 2021

is one of the most significant retail technology upgrades. technology aids the ability to repopulate these emptied pipelines and supply chains. By taking advantage of item-level RFID technology and its drastic improvement in inventory accuracy for BOPIS 2.0, The transition from BOPIS 1.0 However, BOPIS 2.0 Conclusion.

Technology 306

Technology Retail Supplies Sporting Goods 306

Kissmetrics

SEPTEMBER 13, 2021

Are you one of those people whose eyes glaze over every time they read about crafting the perfect marketing campaign or embracing technologies? Lo and Behold, Reveries of the Connected World” is a documentary detailing how we became so dependent on technology. iHuman” is a technology documentary covering the impact of AI.

Social Media 287

Social Media Technology Marketing Arts 287

Forrester eCommerce

DECEMBER 1, 2021

In 2022, “anywhere commerce” will be the mantra as brands invest in tech to meet buyers in every possible shopping moment.

Technology 367

Technology Customer Experience Omnichannel Customer 367

365 Retail

APRIL 26, 2024

Artificial intelligence (A)-driven in-store workforce scheduling solution, Orquest , has been announced as the winner of the 2024 Innovation Awards by the Retail Technology Show. Having visited the show for years, we understand its significance as the premier platform for showcasing cutting-edge technology like ours.

Technology 64

Technology Retail Events Operations 64

Retail TouchPoints

JULY 6, 2023

He is a business and technology transformation thought leader and subject matter expert with extensive experience working with Fortune 500 companies and leading industry players across the cruise lines, casinos, hotels, travel and entertainment segments. Tausif Khiani leads Capgemini ’s Hospitality Industry Portfolio.

Customer Loyalty 248

Customer Loyalty Customer Retail Financial Services 248