Omnisend

JUNE 14, 2021

Because of the way that NFTs work, they have numerous use cases for ecommerce stores, including anti-fraud, loss prevention, quality assurance, and even customer loyalty and rewards. How NFTs can impact customer reward and loyalty strategies. The move to “phygital”.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

Retail TouchPoints

APRIL 14, 2021

Christian Selchau-Hansen, CEO and Co-Founder at Formation.ai, works with leading retailers and large brands like United Airlines and Starbucks by implementing individualized and automated customer loyalty offers. . This meets customers where they are and creates a relevant experience on all your owned brand channels.

Customer Loyalty 149

Customer Loyalty Customer Channel Consumer 149

Kibo

AUGUST 23, 2022

When evaluating eCommerce technologies, customer expectation management needs to stay top of mind. Hear from our guest speaker, Forrester Principal Analyst Emily Pfeiffer, and Alexis Hail, Senior Director at Kibo, on leveraging your commerce platform and order management system to meet customer expectations.

Customer Loyalty 62

Customer Loyalty Technology Webinar Customer 62

365 Retail

JULY 5, 2022

Customers are becoming more vigilant about spending money. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Retail customer loyalty programs can help with both retention and new customer acquisition by enticing customers to purchase from you over your competitor.

Customer Loyalty 72

Customer Loyalty Customer Retail Banking 72

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 234

B2B eCommerce BigCommerce Omnichannel 234

Omnisend

JUNE 28, 2021

Good ecommerce personalization should meet the needs of its users, give good recommendations and be used where the return justifies the investment. How will you use technology and insights to create this personalization? Benefits of Personalization in Ecommerce. What information will you need to create that personalization?

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 262

Customer Experience Payment Services Improvements Customer 262

Retail TouchPoints

APRIL 25, 2022

Investment in the proper technologies needed to build a strong supply chain not only enables prompt replenishment of products in inventory, but also optimizes planning capabilities in rapidly evolving business ecosystems while minimizing duplication, errors and inefficiencies. The Future of Ecommerce is Automated and Digitized.

Supplies 299

Supplies eCommerce Shipping Costs Customer Loyalty 299

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 332

Customer Loyalty Operations Improvements Customer Experience 332

Retail TouchPoints

JULY 3, 2023

To avoid giving customers this unpleasant experience, retailers must connect their omnichannel touch points with cloud technology, and then continue to advance their stores to keep up with changing customer expectations. Cloud technology is also highly scalable and future-proofs the retailer’s growth strategy. Here’s how.

Consumer 237

Consumer Omnichannel Retail Technology 237

365 Retail

MAY 5, 2023

The number of retailers who identified the provision of customer support tools, including ‘Where is my order’ (WISMO) data and tracking push notifications, as a key business benefit increased +26% YOY from January 2022.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Retail TouchPoints

SEPTEMBER 29, 2022

Where the two sides do meet is with nearly all the senior retail executives agreeing that today’s consumer expects retailers to operate in a more sustainable way. But operating sustainably isn’t just about meeting consumer expectations — there are industry and business practices to fulfil too. There’s Also Legislation to Consider.

Retail 343

Retail Fashion Supplies Apparel 343

Retail TouchPoints

NOVEMBER 28, 2022

Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue. The brands that evolve their messaging to nurture trust and authenticity to adapt to these ebbs and flows will be the ones earning and maintaining customer loyalty over time.

Customer Loyalty 283

Customer Loyalty Shipping Costs Technology Supplies 283

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Retailers need to make sure their in-store and online spaces can meet those demands. TOMS recently used virtual reality (VR) technology to take in-store shoppers on virtual giving trips.

Travel 206

Travel Clothing Technology Customer Loyalty 206

Retail TouchPoints

SEPTEMBER 22, 2022

When retailers truly understand their audience, they’re able to curate merchandise to meet their specific needs. But if a store takes time to meet its customers where they are, it makes them feel seen and understood. It means putting your customers first and leveraging localization to increase sales and customer loyalty.

Customer Loyalty 281

Customer Loyalty Social Media Customer Experience Fashion 281

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 140

Consumer Payment Services Fulfillment Multi-channel 140

Retail TouchPoints

FEBRUARY 26, 2024

Companies benefit equally from the responsible use of data, in the form of greater customer loyalty or better engagement with information their customers actually care about. These stringent, third-party standards ensure that a company’s security controls meet a high bar. The tide is turning.

Improvements 309

Improvements Payment Services Consumer Banking 309

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. If managed correctly, AI-driven personalized marketing across various touch points will foster long-term customer loyalty, no matter how big or small a retailer is.

Small Business Retail 228

Small Business Retail Marketing Retail Social Media 228

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte.

Gifts 259

Gifts eCommerce Recommendation Technology 259

Dynamic Action

FEBRUARY 16, 2024

Retailers strive to meet sustainability expectations but often struggle with environmental regulations, reducing waste, and maintaining profitability. AI-powered retail technology can help retailers make sustainable choices, from inventory management to understanding customer preferences.

Retail 62

Retail Customer Loyalty Technology Fashion 62

Retail TouchPoints

SEPTEMBER 14, 2023

But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs. Then there’s the problem of meeting the expectation that the retailer has set, which can be solved (to some extent) by underpromising and overdelivering.

Shipping Costs 260

Shipping Costs Fulfillment Shipping Customer Loyalty 260

Retail TouchPoints

FEBRUARY 17, 2021

With innovative technology and data solutions, retail stores can deliver highly targeted offers to engage customers. Invest in Technology Solutions. To stay ahead of the curve, retailers can utilize technology to track the purchases customers make across different channels. Reward Your Most Loyal Customers.

Customer Data 233

Customer Data Marketing Customer POS 233

Retail TouchPoints

NOVEMBER 17, 2023

Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies. Keeping customers satisfied with suitable substitutions leads to higher retention and incremental sales. Successful execution of this tactic requires maintaining distinct SKUs for both grades.

Shipping Costs 249

Shipping Costs Customer Experience Supplies Improvements 249

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Patented Exit Detect Technology Upsellit’s patented abandonment technology targets shoppers with a 90%+ likelihood of abandonment, fortified by robust Anti-Falsing safeguards.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Retail TouchPoints

OCTOBER 5, 2021

We realized that our customers’ definition of ‘convenience’ had changed. So we had to change to meet that new set of expectations.”. Customers want personalized, convenient shopping experiences. In fact, according to Forrester, customers are 2.4 times more likely to stay loyal to brands that deliver a great experience.

Omnichannel 255

Omnichannel Customer Loyalty B2C B2B 255

Retail TouchPoints

OCTOBER 27, 2021

Retailers’ health and safety policies and innovative technologies can help consumers feel more comfortable in stores. In addition to supply chain challenges, the rise in shrink and ongoing labor shortage makes loss prevention technologies critical for retailers during the high-traffic holiday season.

Consumer 261

Consumer Supplies Fulfillment Technology 261

Retail TouchPoints

AUGUST 7, 2023

Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors. Customers benefit from being able to pay as they go for the technology they are consuming. T-Mobile, for example, offers Netflix along with connectivity services, all in one bill.

Subscription 231

Subscription B2B Mobile Customer Experience 231

Retail TouchPoints

AUGUST 26, 2020

The price war “quick-fix,” however, is just one solution, and can have adverse long-term effects on profitability, price erosion and customer loyalty. Ultimately, altering prices may lead to confusion around quality and product performance, therefore threatening customer loyalty and dismantling product demand.

eCommerce 296

eCommerce Customer Loyalty PPC Social Media 296

365 Retail

AUGUST 7, 2023

That’s according to new research from Optimizely , the leading digital experience platform (DXP) provider, which reveals that while personalisation holds great potential for enhancing customer loyalty, the reliance on assumptions and outdated technology remain major obstacles.

Consumer 52

Consumer Customer Loyalty Technology Marketing 52

lateshipment

APRIL 28, 2024

All of this with the addition of faster deliveries, efficient returns, effective post-purchase engagement, etc, started as a special feature or USP of brands as the gradual shift to e-commerce took place but since then has become a necessity in customer expectations. So, coming back to the question, “ What do customers want?”

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

ESW

APRIL 3, 2023

To meet that demand, retailers and brands with DTC channels cannot depend on ecommerce sites alone. To bring it all together and create a truly excellent customer experience, brands and retailers need to have the right technology in place. Customer Loyalty Winning new customers costs much more than keeping current customers.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 269

Retail Shipping Costs Improvements Customer Experience 269

Retail TouchPoints

FEBRUARY 1, 2021

Another, a fashion brand with product stuck in closed retail locations, had to shift distribution models to meet a surge in online demand. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance.

Customer Experience 294

Customer Experience Customer Omnichannel Social Media 294

Retail TouchPoints

DECEMBER 8, 2020

Renewed Emphasis on Convenience Opens the Door for More Customers. The pandemic turned customer behavior on its head, eroding long-standing relationships that took brands years to build. COVID-19 shook customer loyalty, with 73% of U.S. Making the Best of a Black Swan.

Retail 290

Retail Outdoor Information Customer Loyalty 290

ESW

MARCH 5, 2024

” Defining Omnichannel Logistics Retail isn’t just about selling products anymore – it’s about creating an experience and meeting shoppers where they are. It gives customers the visibility they expect into inventory, flexible order options and uniform pricing regardless of where they shop.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

NOVEMBER 16, 2022

The retail industry has experienced a great deal of change over the last 2½ years with the accelerated growth of online sales, the introduction of new safety protocols, the expansion of experiential retail concepts and the integration of new technologies. Implementing Food and Beverage Design.

Food and Beverages 287

Food and Beverages Small Business Retail Retail Arts 287

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52