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How Retailers can use Digital Product Strategy to Improve CX and Fuel Growth

Retail TouchPoints

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. of ecommerce sales in 2024.

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How to Win in the Real-Time Holiday Retail Era

Retail TouchPoints

Online shoppers expect immediate responses — even a millisecond of delay is too long. Nine out of ten US consumers say they will abandon a retailer’s website if it is too slow ( Retail Systems Research (RSR ). Optimized supply chain management to avoid stockouts and overstocking. Expect the Unexpected.

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Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

Retail TouchPoints

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

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Don’t Fall Victim to a Cyber Attack: A Shopper’s Guide to Cybersecurity

Retail TouchPoints

With shoppers handing over personal and credit card information without batting an eyelash to online retailers, cybercriminals are presented with the perfect opportunity to strike. Fortunately, shoppers don’t just have to cross their fingers and hope threat actors overlook their shopping carts.

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#RSP20 Webinars Offer Guide for Growth in the New Retail Reality

Retail TouchPoints

Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces. Speakers included industry experts from RSR Research, Coresight Research and Creative Realities as well as retail executives from companies including Office Depot and Regina Andrew Design.

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#RSP22: Everything You Need to Know About Holiday 2022

Retail TouchPoints

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. Rising inflation, supply chain issues and reduced consumer spending continue to plague retail ahead of the holidays.

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Instore and online retail services must play nicely together – lest iconic brands will disappear

Retail Technology Review

Seamless mobile connectivity can help prevent this from happening explains Colin Abrey of Nextivity.