Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

Supplies 263

Supplies Customer Experience Technology Omnichannel 263

Retail TouchPoints

JANUARY 15, 2024

Based on the findings of the studies, two AI truths become clear: Retailers are looking to AI to offset a plethora of current challenges and drive operational efficiency ; and Executives see generative AI specifically as a transformational technology that will change the face of retail communications and experiences.

Retail 312

Retail Customer Experience Technology Operations 312

Retail TouchPoints

MARCH 29, 2022

The end result was a win-win: what began as a way to collaborate with data and optimize offers to existing customers became a robust platform for truly understanding customer needs, protecting privacy and establishing stronger relationships across online and offline channels. Truly successful data collaboration, however, is omnichannel.

Customer 236

Customer Channel Technology Improvements 236

Digital Doughnut

MARCH 13, 2024

Plus, we discuss the importance of customer privacy, interactive content, and omnichannel strategies to engage your audience effectively. From AI-driven personalization to the importance of sustainability, and the impact of short-form video content to voice search optimization, we cover the essentials.

Marketing 98

Marketing Omnichannel Article Customer 98

Retail TouchPoints

JULY 21, 2022

Data privacy has come into sharper focus over the past year thanks to new state legislation and federal privacy laws like the American Data Privacy and Protection Act (ADPPA). In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner.

Marketing 279

Marketing Consumer Information Customer Retention 279

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Omnichannel Integration: The lines between physical and online retail continue to blur as omnichannel strategies take center stage.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

JULY 19, 2022

Retail has set the standard for media networks, with brands like Ulta and Target making concerted efforts to boost their ad sales technology. But implementing one is easier said than done and requires specific capabilities, technology and talent. Understand the right technology for you. Evaluate your customer relationships.

Retail 284

Retail Multi-channel Omnichannel Technology 284

Retail TouchPoints

JULY 25, 2022

The new BOPIS offering is supported in the stores with an omnichannel pick-and-pack offering from VTEX , which has been providing a range of technology solutions for Victoria’s Secret Chile since October 2020. Poor Delivery Ecosystem, Privacy Concerns Fuel Click-and-Collect Growth.

Fulfillment 231

Fulfillment Shipping Costs Omnichannel Operations 231

Retail TouchPoints

DECEMBER 15, 2023

Broadening Chewy’s Customer-Centric Vision Chewy partnered with both veterinarians and customers to design the in-practice and post-visit experience and create “thoughtfully designed spaces for the comfort and privacy of our customers and care team,” Mita Malhotra, President of Chewy Health, shared in a statement.

Fulfillment 272

Fulfillment Customer Channel Operations 272

lateshipment

APRIL 28, 2024

If you look at it, hyper-personalization is just an advanced way of doing personalization using technologies that keep taking e-commerce by storm to create highly relevant experiences by understanding customer behavior in real-time. Businesses that fail to adapt to technological advancements risk falling behind.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

365 Retail

DECEMBER 12, 2023

Third-party cookies are being phased out by major browsers and privacy regulations are in full force. On top of that, customers are demanding greater privacy and control of their data. The actionable insights Amperity provides are especially valuable as Rhone prepares for a post-cookie and privacy-first future.

Customer Data 52

Customer Data Customer Retail Omnichannel 52

Retail TouchPoints

MARCH 29, 2021

Continually mining and employing data is essential if retailers — and their brand partners — are going to meet shoppers’ expectations of seamless, omnichannel shopping experiences. Do I have a strategy that will stay compliant with the changing privacy laws like the CCPA? Do I have the right data strategy to drive shopper loyalty?

eCommerce 299

eCommerce Payments Retail POS 299

Retail TouchPoints

AUGUST 29, 2023

Scaling requires building a set of enterprise-wide data, analytics, technology, people and governance-related capabilities. For example, you can build the most accurate personalization engine, but if your customer feels that their privacy is invaded or they don’t trust it because the interface is confusing, it defeats the purpose.

Multi-channel 244

Multi-channel Retail Customer Experience Customer Data 244

Retail TouchPoints

NOVEMBER 11, 2020

However, in the rush to embrace digital solutions and improve their online presence to maintain business operations, many retailers opened themselves up to unseen security risks by quickly adding new technologies, processes, suppliers and offerings without first conducting a proper security and risk assessment.

Merchant Services 170

Merchant Services Retail POS Presentation 170

365 Retail

MARCH 4, 2024

Commenting on its decision to implement Sitoo, Kristen Liebert, Vice President of Business Transformation and Treasurer at Rally House, said: “The technology we were using wasn’t growing with us and was really holding us back. As a cloud-native rather than cloud-based solution, Sitoo guarantees resilience, data security, and privacy.

POS 52

POS Marketing Retail Sporting Goods 52

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 235

Customer Loyalty Customer Retail Shipping Costs 235

ESW

JUNE 23, 2023

Likewise, technology trends are rapidly changing the customer experience, and many legacy brands are struggling to keep up. They are also offering convenient, flexible and omnichannel delivery and return options like buy online, pick up in store and buy online, return to store. How are brands meeting this demand?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

OCTOBER 13, 2022

As the concurrent shift toward consumer privacy and away from third-party cookies continues, brands are going to have to intelligently leverage data to better understand their consumers and forge more strategic (and unique) paths to growth. Using Data to Unlock Expansion Opportunities. Building a DTC Brand Beyond Borders.

Omnichannel 284

Omnichannel Consumer Outdoor Channel 284

Retail TouchPoints

MAY 7, 2021

More importantly, the dashboard technology allows Madison Reed to learn more about the shopper journey by gathering data on product choices, consumer behavior and content performance — and using those insights to inform in-store offerings across different retail formats.

Mobile 181

Mobile Technology Omnichannel Customer 181

Retail TouchPoints

APRIL 15, 2021

Weak adoption of global marketing technology platforms hinders efficiency. Technology changes will take longer to take effect. How can brands and retailers best acquire the data they need to be successful while adhering to new data privacy guidelines and requirements? Marketers tend to default to homeland digital profiles.

Consumer 191

Consumer Marketing Technology Clothing 191

Retail TouchPoints

NOVEMBER 30, 2021

Commercial email open and click rates are on the decline, SMS/text marketing is simply offensive to customers, display ads are outright ignored, and impending privacy legislation and removal of third-party cookies will make retargeting nearly impossible. Omnichannel. Unobtrusive.

Social Media 255

Social Media Marketing Customer Recommendation 255

UpSellIt

FEBRUARY 26, 2024

Message Delivery Our omnichannel strategy keeps your brand front and center for your audience, regardless of their preferred device. Patented Exit Detect Technology Upsellit’s patented abandonment technology targets shoppers with a 90%+ likelihood of abandonment, fortified by robust Anti-Falsing safeguards.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Retail TouchPoints

JULY 3, 2020

Smart shelf technologies represent that move toward transformation, bringing the power of big data and automation to grocery and retail stores. An Overview Of Smart Shelf Technology And How It Works. Smart shelf technology can also interact with customers via smartphones. Per PwC research, 63% of U.S.

Retail 204

Retail Electronics Automotive Technology 204

lateshipment

JANUARY 17, 2023

Omnichannel experience will be play a huge role in offering customer convenience. While the ‘buzzword’ omnichannel has been making waves for the past few years, it has still proven to be a relevant trend when it comes to customer experiences, solely due shoppers’ need for seamless shopping experiences.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

UpSellIt

JANUARY 25, 2023

Technology is paving the way, and shoppers are becoming accustomed to it. Surveys, quizzes, gated content, or incentives are a common way for brands to grab this information while abiding by the new privacy laws. One-to-One Email & SMS Marketing Omnichannel marketing is everywhere in 2023.

Omnichannel 78

Omnichannel Recommendation Information Consumer 78

UpSellIt

JANUARY 25, 2023

Technology is paving the way, and shoppers are becoming accustomed to it. Surveys, quizzes, gated content, or incentives are a common way for brands to grab this information while abiding by the new privacy laws. One-to-One Email & SMS Marketing Omnichannel marketing is everywhere in 2023.

Omnichannel 78

Omnichannel Recommendation Information Consumer 78

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics. Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

JANUARY 25, 2023

Our Motion Engine technology, world-class content and sleek design are here to connect our members as we all move better together for years to come.” Fiture doubled down on these values and collaborated with MG2 on an immersive and engaging physical space that allowed its Motion Engine technology to shine.

Demo 182

Demo Social Media Consumer Technology 182

ChannelAdvisor

JUNE 23, 2022

Corporate ethics span a range of topics, from data privacy and transparency to sustainability and human rights. Omnichannel touchpoints have evolved greatly over the pandemic. Firms must begin to engage customers with emerging technologies like augmented or virtual reality, messaging, assistants, voice and shoppable video. .

B2C 91

B2C eCommerce Travel Consumer 91

365 Retail

OCTOBER 20, 2022

Although a win for privacy-conscious consumers, it’s a headache for retail marketers wedded to this strategy to power their advertising. Deliver a true omnichannel experience . Omnichannel should put the customer at the heart of your strategy, where all channels and touchpoints revolve around them – not merely the product.

Retail 52

Retail Omnichannel Customer Retention Channel 52

Retail TouchPoints

FEBRUARY 29, 2024

Inside the Data Clean Room With this technology, CMX will be able to more accurately measure attributed sales related to campaigns and to share that information with CPG supplier partners and advertisers via the CMX Performance Dashboard.

Beauty and Health 261

Beauty and Health Technology Information Other 261

GetElastic

JULY 20, 2017

New technology has also made it possible to understand and interact with customers in powerful ways. Agile, extensible experience-driven commerce solutions pave the way for powerful omnichannel campaigns. But the big question is, “How do you use those technologies?” Use Technology with a Purpose Technology is a means to an end.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

Smile.io

MARCH 8, 2024

  Another important factor is technology. Tech has developed in nearly every area, from call center systems technology to more sophisticated mobile devices. It’s not just about technological advancements such as AI audio transcription for instant customer support and sales, but more about changes in customer expectations. 

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

Retail TouchPoints

APRIL 4, 2023

While one is being questioned for its privacy practices ( TikTok ) and another is being pinpointed as the primary enemy to teens’ mental health ( Instagram ), Pinterest has been watching quietly on the sidelines. It all comes down to the data set and technology that we have to present the best experience for our users.” From the U.S.

Social Media 298

Social Media Recommendation Consumer Marketing 298

Smile.io

MARCH 21, 2023

Creating omnichannel experience: It means delivering a seamless and consistent experience across various channels. To achieve this, ecommerce companies need technology to track and manage customer interactions across touchpoints. Google, Apple, Firefox, and other companies have already introduced changes in privacy rules.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

Retail TouchPoints

AUGUST 13, 2021

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. As a result, companies had to contemplate, ‘What is my omnichannel strategy? How do I make sure I’m talking to my shoppers wherever they are?’.

Omnichannel 299

Omnichannel Payment Services Payments Multi-channel 299

ChannelAdvisor

JUNE 23, 2022

Corporate ethics span a range of topics, from data privacy and transparency to sustainability and human rights. Omnichannel touchpoints have evolved greatly over the pandemic. Firms must begin to engage customers with emerging technologies like augmented or virtual reality, messaging, assistants, voice and shoppable video. .

B2C 59

B2C eCommerce Travel Consumer 59