Retail TouchPoints

APRIL 23, 2025

Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. In effect, the policy, combined with the rise in fraud, could end up creating more challenges for a retailer. Retailers need to be smart and flexible in how they approach returns.

Retail 162

Retail Payment Services Cryptocurrencies Sporting Goods 162

Retail TouchPoints

NOVEMBER 26, 2024

The retailer joins a growing roster of prominent brands pulling back from progressive policies and causes, including Tractor Supply , John Deere , Target , Ford , Harley-Davidson , Lowe’s and others. “We We have heard from customers that we have disappointed them. We have taken this feedback to heart.”

Supplies 278

Supplies Operations Consumer Marketing 278

Retail TouchPoints

NOVEMBER 6, 2024

In 2022, the platform launched the IP Protection Centre (IPPC) , a web-based portal that enables brand owners to learn about TikTok’s intellectual property rights (IPR) policies and submit claims of IPR abuse. When a seller’s listed products are detected for suspected IPR policy violations, enforcement actions are triggered.

eCommerce Platforms 290

eCommerce Platforms eCommerce Marketing 290

Retail TouchPoints

JULY 10, 2024

Now Etsy is fighting back with a series of new policies aimed at ensuring that products on its marketplace are “original items from real people.”

eCommerce 259

eCommerce Blog Marketing Improvements 259

Retail TouchPoints

OCTOBER 21, 2024

This strategy should begin with a thorough evaluation and strengthening of return policies. These tools monitor the frequency of transactions and can help pinpoint vulnerabilities in existing policies. Retailers should leverage velocity checks to detect suspicious activity on their platforms.

Retail 278

Retail Payment Services Technology Payments 278

Retail TouchPoints

AUGUST 14, 2024

Prioritizing Safety Without Sacrificing Customer Experience The surge in in-store violence post-COVID has significantly impacted the retail industry, demanding a shift in loss prevention policies. Retailers now must prioritize safety while still addressing theft.

Specialty Retailers 278

Specialty Retailers Outdoor Electronics Customer Experience 278

Retail TouchPoints

DECEMBER 31, 2024

According to a report by Deloitte , 67% of consumers check the return policy before purchasing an item and 74% of people will be deterred from making a purchase due to returns shipping fees. However, doing so can be a deterrent for shoppers, impacting conversion and even sending them to other brands.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

DECEMBER 27, 2024

The ease of online shopping is partly driven by flexible return policies. This behavior is something retailers need to consider when developing policies that meet Gen Zs demand for flexibility. Gen Z often buys multiple items, tries them on at home and returns what doesnt fit.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

SEPTEMBER 17, 2024

Promoting Policies at the Federal Level To Reduce Retail Crime At the highest level of collaboration, retailers are working with the U.S. To combat ORC groups, retailers need to rely on new tools and strategies that better foster collaboration between them and law enforcement. government on legislation countering retail crime.

Retail 264

Retail Technology Document Information 264

Retail TouchPoints

NOVEMBER 25, 2024

We agree with the overwhelming majority of our team members who value our open door policy and our ability to quickly respond to the needs of our workforce.” Unionization efforts in retail have been growing, albeit slowly, over the past several years, strengthened by the tight labor market that was one result of the COVID pandemic.

Marketing 267

Marketing Information Other Retail 267

Retail TouchPoints

MAY 7, 2025

One way fast-fashion retailers have kept prices low is by taking advantage of a loophole in trade policy: Low-value shipments under $800 could enter the U.S. From there, increased scrutiny and zero-tolerance policies go a long way: Require third-party certification from suppliers that they dont use forced labor.

Fashion 250

Fashion Clothing Supplies Operations 250

Forrester eCommerce

JULY 23, 2024

Enterprises experimenting with generative AI (genAI) are prioritizing use cases that enable internal and external users to better retrieve information they need, be it data, how-to pages, corporate policies, or return policies.

Information 430

Information 430

Forrester eCommerce

APRIL 22, 2021

Some of these obstacles are imposed by human resources policies and the software used to automatically scan through resumes in a game of electronic buzzword bingo. There’s no shortage of obstacles holding back folks from finding meaningful employment in the cybersecurity sector.

Electronics 543

Electronics Games Operations Customer 543

Forrester eCommerce

JUNE 28, 2021

Some are trying to navigate acquiring a cyberinsurance policy for the first time, while others are struggling […]. Forrester has seen a steady flow of client inquiries on the topic, with questions coming in not just from the private but also the public sector.

Other 535

Other Management Customer 535

Forrester eCommerce

APRIL 14, 2020

With the onslaught of data and statistics about the pandemic, the world has seen an explosion of armchair virologists and policy pundits. Everyone has an insight to share, but not everyone gets it right.

Customer Data 532

Customer Data Customer 532

Retail TouchPoints

MARCH 17, 2025

Revisiting your own workplace violence policies now demonstrates a proactive commitment to employee safety, not just compliance with future mandates. Technological Solutions for Safeguarding Retail Environments The good news is that, if necessary, implementing panic buttons need not be arduous.

Retail 147

Retail Banking Operations Consumer Goods 147

RetailWire

MAY 30, 2025

Retailers are reportedly losing billions as shoppers increasingly abuse product return policies. The exploitation of return policies is seemingly getting worse. To stop the financial bleeding, retailers need to craft return policies that mitigate nefarious practices while at the same time keep customers happy.

Retail 63

Retail Shipping Costs Clothing Consumer 63

Retail TouchPoints

DECEMBER 25, 2024

Many retailers are reportedly implementing new return policies to mitigate the increase in fraudulent returns and exchanges, with some even banning returns altogether. Return Policy Abuse Returning items can be a logistical disaster and cost burden for ecommerce businesses.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

APRIL 21, 2025

At Tractor Supply stores, pet wash stations, pet grooming by Petsense by Tractor Supply , veterinary care through the retailers PetVet partnership and pet-friendly policies enhance Tractor Supplys reputation for expert care of pets and animals.

Supplies 243

Supplies Toys Fulfillment Technology 243

Forrester eCommerce

FEBRUARY 11, 2025

payments, taking out an insurance policy) to remote digital […] Deepfakes are increasing because many organizations are migrating identity verification, authentication, and high-value, high-risk transactions (e.g.,

Management 312

Management Technology 312

Forrester eCommerce

MARCH 16, 2021

However, it will not be an easy path due to tremendous challenges ranging from supply chain and distribution difficulties to ethical and policy-related concerns. The good news is that there are now multiple vaccines paving the path to an eventual recovery of social and economic activity lost to the pandemic since 2020.

Supplies 481

Supplies Customer 481

Forrester eCommerce

SEPTEMBER 20, 2023

In a 2016 New York Times Magazine profile of Ben Rhodes, President Obama’s then deputy national security adviser for strategic communications, Ben was quoted as calling the American foreign-policy establishment “the Blob.”

Magazine 465

Magazine Management Customer 465

Forrester eCommerce

OCTOBER 25, 2023

In 2024, we expect that CX leaders will continue to navigate variable footing, in some cases finding themselves caught in the crossfire between new tech and old policies. Prepare yourself for the new year with a preview of our 2024 predictions.

Customer Experience 448

Customer Experience Customer 448

Forrester eCommerce

FEBRUARY 10, 2025

Like most trade policies, this can get pretty complex, so […] A tariff is simply a tax when one country imposes a tariff on another (as the U.S. has done with China and is threatening to do with Canada and Mexico), then products imported from those countries are subject to a tax.

Customer 195

Customer Customer Experience Consumer B2C 195

Retail TouchPoints

NOVEMBER 4, 2024

Having said that, the thing that I think needs to be understood from a policy perspective is that I don’t know if there’s going to be another way for anyone who uses TikTok as their main source of income [to replace the power of TikTok]. RTP: What kinds of cultural implications?

Social Media 298

Social Media Channel Marketing Other 298

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.

Management 320

Management Shipping Costs Reference Retail 320

Forrester eCommerce

MARCH 13, 2024

This announcement follows Google Cloud’s (GC’s) plans of ridding its egress fees, announced in January (leaving Microsoft Azure as the last major cloud provider without a zero egress fee policy). Unlike Google, however, AWS […]

Customer 417

Customer 417

Forrester eCommerce

SEPTEMBER 11, 2023

Increasingly stringent requirements, exclusions, and policy premium costs may appear as a trifecta of pain launched your way from insurers. Three factors are certain to influence your cyber security program today: regulations, third-party partners, and cyber insurance. But cyber insurance is really an opportunity.

Management 415

Management 415

lateshipment

APRIL 3, 2025

This guide walks you through DHL’s damage claim policy, claim eligibility, and the exact steps to recover costs when things go wrong. Understanding DHL's Damage Policy DHL’s shipping services are designed for reliability, but they also acknowledge that transit risks exist.

Shipping Costs 130

Shipping Costs Shipping eCommerce Document 130

Retail TouchPoints

FEBRUARY 26, 2025

To prevent this, your store can implement a policy of canceling such orders so the customer can place them again with the correct delivery data. Reducing return fraud starts with ensuring that your return policies are clear and require the original tags and packaging. This allows your fraud scoring tools a fresh look at the order.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

JANUARY 17, 2025

But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns. Stricter return policies are not the solution to your return challenges. Customer-first strategies that not only reduce returns but also boost experience and loyalty.

Customer 162

Customer Customer Experience Recommendation Technology 162

Forrester eCommerce

APRIL 11, 2025

Today, under the headline grabbing geopolitical and geoeconomic volatility a significant, and potentially more consequential transformation, is unfolding in the public sector.

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Retail TouchPoints

MARCH 3, 2025

The Kroger board has appointed Lead Director Ronald Ron Sargent to serve as its Chairman and Interim CEO, effective immediately, and has formed a search committee and hired a nationally recognized firm to search for the companys next leader.

Operations 191

Operations Retail Marketing 191

Forrester eCommerce

NOVEMBER 30, 2022

The global insurance industry will face a challenging market in 2023, with policy lapses, lower IT spending, and insurtech turbulence.

Marketing 74

Marketing Customer 74

Retail TouchPoints

JANUARY 13, 2025

Beyond Technology: Practical Steps to Curb Returns In addition to embracing cutting-edge technology, retailers should refine their return policies and pricing strategies to encourage thoughtful purchasing.

BigCommerce 298

BigCommerce Retail B2C Channel 298

Forrester eCommerce

MARCH 3, 2022

Firms operating in China are looking for guidance on how to adjust their data-related policies as they need […]. While these are starting to be enforced, 2022 will see the launch of even more data-related regulations (Figure 1).

Operations 370

Operations Marketing 370