Retail TouchPoints

AUGUST 10, 2022

As we head into the peak of the season, retailers should review their disaster avoidance strategies as they seek to protect critical equipment and prevent downtime. Disaster avoidance software : Many stores that are part of larger retail chains operate without on-site IT support staff. The Impact of Downtime. Protect the Bottom Line.

Small Business Retail 284

Small Business Retail Retail Telecommunications Events 284

Retail TouchPoints

DECEMBER 3, 2020

The key to thriving in today’s pandemic-driven economy is ensuring that online services — mobile apps and websites — are delivering the best customer experience possible by allowing consumers to shop online in a frictionless and reliable way. The solution?

Mobile 171

Mobile Customer Experience Shopify Information 171

Retail TouchPoints

SEPTEMBER 11, 2020

With this in mind, there are some key considerations to keep in mind as you begin initiating your Peak 2020 plan. Invaluable Customer Service. It’s critical that you have a scalable customer service operation in place that can effectively manage the spike in customer inquiries that is sure to come. Pop-Up Distribution Centers.

eCommerce 199

eCommerce Operations Fulfillment Customer Loyalty 199

Retail TouchPoints

DECEMBER 27, 2022

For some consumers, it is much quicker to pose questions or complete purchases via a voice call, over the phone or through an app, rather than spending extra time searching online for a product or service or even going to a physical store. AI enablement : This facilitates greater self-service for customers. Conversational AI | Vonage.

Customer 320

Customer eCommerce Retail Customer Experience 320

Groove

DECEMBER 18, 2023

Heroku is a powerful yet user-friendly cloud-based PaaS (Platform as a Service) that streamlines the app development process for businesses of all sizes. Heroku supports a wide range of programming languages and tools that most eCommerce platforms are built with. One of the critical issues was handling order returns.

Toys 195

Toys Shipping Costs eCommerce BigCommerce 195

Groove

DECEMBER 18, 2023

Unlike public web applications, which are accessible to anyone with an internet connection and a license to use it, private web apps require authentication and are often hosted through secure cloud services. Support and Maintenance: Private web app development usually goes hand-in-hand with private web app hosting.

BigCommerce 195

BigCommerce Customer Toys Shipping Costs 195

Groove

DECEMBER 18, 2023

Unlike public web applications, which are accessible to anyone with an internet connection and a license to use it, private web apps require authentication and are often hosted through secure cloud services. Support and Maintenance: Private web app development usually goes hand-in-hand with private web app hosting.

BigCommerce 195

BigCommerce eCommerce Toys Shipping Costs 195

Pivotree Blog

DECEMBER 19, 2023

Leaders spanning various retail sectors experienced a seamless ecommerce journey characterized by site speed, stability, and availability, as supported by Pivotree TORONTO–(BUSINESS WIRE)– Pivotree Inc. billion, according to Digital Commerce 360.

Small Business Retail 52

Small Business Retail Retail Apparel Supplies 52

lateshipment

DECEMBER 17, 2023

January is the peak month for package returns, with e-commerce businesses seeing 51% of the returns in a given year. Reduce Return-related Inquiries Enable your customer service team to proactively handle return This helps in keeping customer interactions to a minimum during the order return phase. Here’s how it can come in handy.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

Retail TouchPoints

JULY 25, 2022

Since launching the service at its four Santiago, Chile locations in February 2022, approximately 25% of online shoppers now choose the click-and-collect option — and that number is still on the rise, according to Thania Contreras, Ecommerce Manager at Grupo Axo. Riding the Incremental Sales Surge.

Fulfillment 212

Fulfillment Shipping Costs Omnichannel Operations 212

Retail TouchPoints

OCTOBER 14, 2020

At the same time, brands can extend the length of peak shopping without additional stress on supply chains. Without an upgraded technology stack and robust partner network , many of these lessons and operational changes are not possible; especially given the quick window before we enter peak season. decrease in offline sales in 2020 3.

Fulfillment 226

Fulfillment Supplies Omnichannel Operations 226

Retail TouchPoints

JULY 18, 2023

For some, consolidation via merger or acquisition is an attractive route for achieving the scale and attaining the financial support they need. Interest rates have likely peaked and, even at their current level, still are not as high as we’ve seen during some periods in the past. For others, it is necessary for survival.

Customer 223

Customer Specialty Retailers Supplies Banking 223

lateshipment

SEPTEMBER 8, 2023

What they don’t realize is the fact that e-commerce businesses and shipping carriers strain their capacity and resources during the peak season to deliver orders properly and on time. Increased customer support inquiries: The holiday season is also a time when customers are more likely to have questions or problems with their orders.

eCommerce 130

eCommerce Merchant Services Shipping Costs Shipping 130

Ecommerce Platforms

JANUARY 15, 2023

In this LiveChat vs Zendesk comparison, we’re examining two popular tools for delivering valuable messaging-based support to customers. Today’s LiveChat vs Zendesk review looks at the functionality and features of two popular solutions from the customer service landscape. Here’s everything you need to know. Let’s dive in.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

In this LiveChat vs Zendesk comparison, we’re examining two popular tools for delivering valuable messaging-based support to customers. Today’s LiveChat vs Zendesk review looks at the functionality and features of two popular solutions from the customer service landscape. Here’s everything you need to know. Let’s dive in.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Kissmetrics

FEBRUARY 23, 2021

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Founded in 1996, DreamHost is one of the oldest web hosting services to date. DreamHost Compared to The Best Web Hosting Services. Hosting over 1.5 DreamHost: Pros and Cons.

Payment Services 251

Payment Services Payments Live Chat Customer 251

RTP blog

DECEMBER 23, 2019

While there has been significant growth across e-Commerce, mobile apps, alternative payments options and much more, one area that is currently ripe for digital transformation is customer support. Expand Support Channels Customers today communicate with each other both visually and contextually and across multiple channels.

Payment Services 195

Payment Services eCommerce Payments Mobile 195

Retail TouchPoints

JUNE 11, 2020

Inditex will support this effort by investing €1 billion. The overriding goal between now and 2022 is to speed up full implementation of our integrated store concept, driven by the notion of being able to offer our customers uninterrupted service no matter where they find themselves, on any device and at any time of the day.”.

eCommerce 210

eCommerce eCommerce Platforms Omnichannel Fulfillment 210

Fabric

SEPTEMBER 22, 2023

They can impede agility and make it difficult to compose an e-commerce tech stack with services that can help build new experiences for shoppers. Instead, a move from a monolith to a service-oriented architecture can unlock the ability to innovate and iterate, at speed and at scale.

eCommerce 130

eCommerce Payment Services Merchant Services eCommerce Platforms 130

lateshipment

JUNE 8, 2022

Today’s shoppers have high customer service expectations and zero tolerance for issues. Issues/ questions that are unanswered/unresolved stand at the #2 frustration with an ecommerce business’ customer service with long wait and response times at #1. But first, what actually is proactive customer service? Worry not though.

Customer 130

Customer Shipping Costs Shipping Events 130

Retail TouchPoints

JANUARY 20, 2022

In addition to difficulty in securing new merchandise for sale, broken supply chains had many retailers scrambling for alternative sources of equipment, materials, and services. Specifically, procurement can help retailers optimize their spending on goods and services that are NOT for resale, also known as GNFR.

Shipping Costs 250

Shipping Costs Merchant Services Retail Supplies 250

lateshipment

APRIL 9, 2021

And as if this weren’t overwhelming enough, businesses also faced challenges from shipping carriers through peak surcharges and a suspension on money-back guarantees which have almost emptied SMB owners’ purses in the form of shipping bills. What is the Money-back Guarantee Policy? What are the Changes Made to the Money-back Guarantee?

Shipping Costs 130

Shipping Costs Shipping Supplies eCommerce 130

lateshipment

APRIL 21, 2022

Ensuring quality customer support helps you handle all of these without a worry. But was it truly exceptional customer service that helped businesses equip themselves to handle these challenges better? Important BFCM-related Customer Service Metrics. Self-Service is on the Rise. Here’s what we found.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130

ESW

APRIL 5, 2023

Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. Evaluate Last Season The best way to prepare your DTC channel for peak season is by first taking a look at data from past seasons. If you are getting ready for Black Friday, how did your website perform last Black Friday?

Channel 78

Channel Merchant Services Payments Payment Services 78

lateshipment

APRIL 21, 2022

Ensuring quality customer support helps you handle all of these without a worry. But was it truly exceptional customer service that helped businesses equip themselves to handle these challenges better? Important BFCM-related Customer Service Metrics. Self-Service is on the Rise. Here’s what we found.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130

Algopix

AUGUST 23, 2023

With access to Amazon’s vast customer base and efficient fulfillment services, it’s no wonder that many entrepreneurs are diving into the world of e-commerce. This is where FBA prep services come into play. Cost Efficiency: While FBA prep services do come with a cost, they can ultimately save you money in the long run.

Shipping Costs 100

Shipping Costs Fulfillment Shipping eCommerce 100

Retail TouchPoints

OCTOBER 6, 2022

Prepare your stores for the elongated holiday: While this certainly means equipping your store teams to operate at peak performance, Kroner noted that retailers will need to ensure locations are stocked with must-have items (gifts and personal purchases) to capitalize on the new trends of the season.

Shipping Costs 264

Shipping Costs Payment Services Merchant Services Payments 264

365 Retail

NOVEMBER 13, 2023

Seasonal demand stands out as a challenging time with wildly fluctuating orders for stock or services. Educational Schedules Back-to-school times often drive a peak period of heightened retail activity as parents rush to get school supplies and stationery.

Retail 52

Retail Shipping Costs Multi-channel Supplies 52

RTP blog

NOVEMBER 5, 2018

By Rafael Lourenco, ClearSale E-Commerce customer service and fraud screening programs can both get overwhelmed during holiday sales peaks, sometimes in ways that affect each other. Here are four ways to balance service and security during holiday crunch time. Can your current staff keep up with the increase?

Customer 150

Customer Shipping Costs Shipping Reference 150

365 Retail

OCTOBER 25, 2023

Adopting the right IT support practices can significantly reduce these unexpected downtimes. Here are some methods to consider: Establish A Responsive Support Team Even with top-notch measures in place, issues can arise. That’s where a responsive IT support team and technology partner similar to timewade.com comes into play.

eCommerce 52

eCommerce Retail Events Improvements 52

Fabric

NOVEMBER 2, 2023

It enables online commerce for merchants and consumers by providing the necessary infrastructure, features, and integrations to support internal and external e-commerce functions. A scalable e-commerce platform ensures that a website remains responsive and stable even during peak traffic surges.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

365 Retail

MARCH 8, 2024

How robust hosting elevates your online store to new heights A deep dive into the backbone of your e-commerce site reveals that uptime, speed, and reliability aren’t just technical jargon; they’re the pillars that support the digital marketplace. The direct consequence? Lost sales and a tarnished reputation.

eCommerce 52

eCommerce eCommerce Platforms Online Retail Presentation 52

lateshipment

SEPTEMBER 7, 2023

The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more. As an e-commerce business, you can capitalize on Small Business Saturday by aligning with the values of supporting independent sellers and having a successful sale.

Shipping Costs 130

Shipping Costs Shipping eCommerce Marketing 130

Pivotree Blog

DECEMBER 15, 2022

Technology implemented and supported by Pivotree enabled a frictionless experience through the year’s peak shopping period, with some retailers reporting up to 30% increases in order volume and sales. Technology implemented and supported by Pivotree enabled clients to pivot and adjust to customer demands in real-time.

Merchant Services 52

Merchant Services Customer Small Business Retail Download 52

Retail TouchPoints

OCTOBER 27, 2021

Retail TouchPoints (RTP): How would you describe consumers’ comfort level returning to stores, and how will this change or evolve leading into the peak of the holiday season? Inventory intelligence is one solution that can be implemented quickly to support holiday shopping and grow to meet retailers’ future needs.

Consumer 263

Consumer Supplies Fulfillment Technology 263

365 Retail

MARCH 18, 2024

Critical to maintaining this growth was reducing customer support contacts while reinforcing the brand by taking control of the post-purchase experience. This enhances the customer experience while also providing our customer services operators with all the order information, helping them solve shopper queries faster and more efficiently.”

Customer Experience 52

Customer Experience Shipping Clothing Operations 52

365 Retail

JULY 26, 2022

While at the same time facilitating the ability to quickly ramp-up FM services to deal with seasonal peaks, special events or emergencies. By maximising the use of technology, facilities managers can drive service improvements, increase transparency, and support business continuity.

Technology 116

Technology Improvements Management Customer Experience 116