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How Businesses Can Use Emerging Technology To Extract Value From Social Media

lateshipment

And one such channel that can be the best choice for you in the current scenario is your social media game. But if you’re wondering “ There are a lot of options like email and SMS marketing, why particularly focus on social media?” Here are some stats that should convince you.

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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Given all the talk of texting and social media use, I expected more adoption on the customer service front. Here, only 11% of respondents had a social media interaction with customer service, resulting in just 5% placing an order. Saving money means free return shipping, essential for three in four surveyed shoppers.

Live Chat 197
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How is AR/3D Technology Driving Next-Gen Ecommerce Best Practices?

Retail TouchPoints

On the B2B side, Merrell is using 3D and AR tech to sell their products via digital showrooms, prior to manufacturing and shipping, to increase speed to market, reduce costs and lower their carbon footprint. The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology.

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An E-Commerce Business’ Guide To Shipping Policy

lateshipment

A little analysis of your customer behavior at this stage or simply asking for their feedback will give you an insight into how your shipping policy impacted their purchasing decision. But why are these shipping policies so crucial that 67% of shoppers check a store’s policy before making a purchase?

eCommerce 130
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Top 10 Technology Trends in Retail

Retail TouchPoints

While technology has continued to have a dramatic impact on the retail industry, the spread of COVID-19 has created new technology trends and accelerated current tech best practices significantly. Automated commerce, or a-commerce, is one of the hottest technology trends in retail currently. Autonomous delivery. Geolocation.

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How Livestream Shopping Channels the Power of Influencer Marketing

Retail TouchPoints

But the advent of reality TV, followed by the creation and growth of social media networks, have given rise to an entirely new breed of individuals that expanded, and in some ways transcended, the definition of celebrity. Brands have long recognized the power of celebrities to influence the buying decisions of consumers.

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Shippo Review (2023): An Easy-To-Use Shipping Solution For SMB Merchants

Ecommerce Platforms

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide.