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Exclusive: How Daniel’s Jewelers is Using Vision AI to Better Serve its Customers

Retail TouchPoints

Our customer is still a migrant, but now they are [more likely] an immigrant, so they don’t come from the Midwest, they come from south of the border. One thing that has changed, though, is how Sherwood and his team are equipping themselves to meet the needs of those customers.

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Customer experience: Nostalgia, the weapon of the future post-crisis?

365 Retail

In 2001, a US billboard showed a picture of the first iPod alongside the slogan “1,000 songs in your pocket”. Cleverly, the display of images highlighted the special bond between the brand and its customers throughout time. We not only go to a shop for the brand but for the brand’s in-store experience too. .

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Barnes & Noble Revamps Loyalty Program, Adding Free Option

Retail TouchPoints

Barnes & Noble has reconfigured its loyalty offerings for the first time since the program began in 2001, launching its first free program and enhancing the benefits of its paid Membership program. As booksellers, we will make these ever more personalized, sharing our knowledge and enthusiasm for books with our customers.

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Predictions 2019: Employee Experience Moves To Center Stage

Forrester eCommerce

Employees are quitting their jobs at the fastest rate since 2001.[i] Chief among them is the historically low unemployment rate, which gives employees options that they are taking advantage of. i] What’s more, companies that care about […].

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TECHNOPOLIS powers digital shelf-edge capabilities with Pricer’s ESL solution

365 Retail

The ESLs will digitally automate pricing and promotions to deliver greater operational efficiencies whilst driving customer experience ahead of peak trading. . Having launched in 2001, TECHNOPOLIS has grown to become Bulgaria’s leading specialist electrical goods retailer, with 34 hypermarket stores in 26 key cities.

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A Post-Pandemic World Requires Digital Innovation

Retail TouchPoints

While technology’s role in retail has been apparent for some time, the current post-pandemic ecommerce environment demands that retail incorporates innovative solutions for both owner and customer. The Value of a Technology Strategy. Jamie Volk is the VP of Strategic Development at Velociti.

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5 Ways Retailers can Begin to Market from the Outside-In

Retail TouchPoints

The dot.com bust in 2001 slowed, but didn’t stop, the inexorable move toward consumers shopping and buying online. The next challenge becomes customer consideration. Upon taking this leap we can begin from an outside-in, customer-centric perspective, rather than an inside-out, brand-forward perspective.

Marketing 230