2005 Customer Customer Experience Technology 
Retail TouchPoints
JUNE 7, 2023
Sensory design is now recognized as a powerful sales tool — the senses play a critical role in human perceptions and can create positive experiences that delight and engage customers. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. virtual reality).
Retail TouchPoints
OCTOBER 26, 2023
For customers, many aspects of a shopping trip impact whether they view it as a success. Using Data and Cognitive Technology to Improve Product Availability The first challenge in gaining an accurate view of on-shelf availability is deciding which data to use. A win-win for both the retailer and the customer.
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UpSellIt
APRIL 22, 2024
This accolade serves as a testament to our cutting-edge technology and strategic expertise that consistently deliver exceptional outcomes for our clients. With a focus on collaborations that drive tangible customer or business value, these awards honor campaigns that demonstrate creativity, support, and serve as catalysts for growth.
Retail TouchPoints
JUNE 26, 2023
Three years ago, my job was all about VWE websites, supplier sites, brand sites and then following the customer journey with the hope that we were guiding them to good experiences with our retailers, but Safeway.com wasn’t showing our wines, Target.com wasn’t showing our wines — that has changed,” said Kogan. “
Algopix
OCTOBER 15, 2023
Amazon started the trend of 2 day free and fast shipping back in 2005, creating a new norm of customer expectation. Not only has this increased competition, but also improved the overall shopping experience for customers. Amazon’s recent efforts of providing 1-day free and fast shipping, improves customer experience.
Retail TouchPoints
OCTOBER 19, 2022
Beyond Yoga has opened its first brick-and-mortar store in Los Angeles, where the retailer’s story began in 2005. I want to surprise and delight customers by being able to represent everything the brand has to offer, and Santa Monica will allow us to do that. Unique” — the characteristics the brand hopes to relay to its customers.
365 Retail
JULY 5, 2022
Under Lionel’s stewardship, Seiyu accelerated its move into digital through a joint venture with online retailer Rakuten, secured record-breaking colleague engagement, grew customer satisfaction and increased market share. As I move onto my next challenge, I am proud of the progress we have made together for our customers and our people.
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