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The Home Depot Appoints New CIO, Creates Customer Experience Role

Retail TouchPoints

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO.

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3 Post-COVID Benefits of Contactless Payments for Retailers (and 3 for Customers)

Retail TouchPoints

Contactless payments solve many of the pain points that have always been experienced by both retailers and customers. So what are some of the post-COVID benefits of these true contactless payment solutions for retailers and their customers? Benefits for the Retailer. Benefits for the Retailer. Reduced hardware costs.

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How the Y2K Revival is Expanding True Religion’s Shopper Community

Retail TouchPoints

Starting as a Senior Designer in 2006, he worked his way up to VP of Innovation before he left the company in 2017. Using Mobile as the Community’s ‘Connecting Thread’ As True Religion grows and nurtures its community, digital will obviously be a core component of its strategy.

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As Pharmacy Wars Heat Up, Walmart+ Uses Steep Discounts on Medications to Compete

Retail TouchPoints

Walmart+ Rx for less builds on the $4 generics program Walmart Pharmacy launched in 2006. We’re designing Walmart+ to be the ultimate life hack for our customers,” said Janey Whiteside, EVP and Chief Customer Officer of Walmart U.S. The new program is administered by MedImpact , a pharmacy benefits management company.

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Best Headless Commerce Platforms in 2023

GetElastic

Headless commerce platforms give merchandisers and brands the ability to customize an online storefront without changing backend infrastructure or capabilities. This approach can give your teams the freedom, flexibility and scalability to build custom B2B commerce experiences and future-proof your business.

Magento 147
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Data Capital: The Competitive Weapon Most Retailers Have Yet To Fully Monetize

Retail TouchPoints

With incremental investment, they can ingest, enrich and harvest valuable customer and product insights to improve operational capabilities and monetize data with trade and advertising partners. Kroger also achieves as high as 90% customer engagement on a much more targeted and personalized offer set to their customers.

Retail 191
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Marketing Automation: What is it, Examples & Tools [2021]

Kissmetrics

However, as customers evolve, so does the unpredictable marketing landscape. lets you send targeted messages to your customers that you can craft based on how they interact with your business. Other features include A/B testing, conversion tracking , customer profiles, and in-context conversations. Just call me Captain Obvious.

Marketing 362