RTP blog

AUGUST 17, 2018

The subscription economy has been making waves since 2010, when Birchbox debuted a subscription box that quickly gained popularity. Now, the space holds fierce competition, with hundreds of companies vying for customers across a wide range of industry verticals, from clothing to beauty to meal kits.

Subscription 150

Subscription Payment Services Small Business Retail eCommerce 150

Retail TouchPoints

SEPTEMBER 16, 2021

In 2010 , adults in the U.S. Think of how much time is spent on our smartphones, and the majority of that time, data shows, is on social platforms,” said Matt Maher, Founder of the technology-focused consultancy M7 Innovations in an interview with Retail TouchPoints. Technology Matters, but What it Really Comes Down to is Trust.

Consumer 308

Consumer Social Media Retail Multi-channel 308

Retail TouchPoints

MARCH 31, 2023

When Wish debuted in 2010 it took the U.S. Joe Yan: Our strategic focus right now is to to keep improving the customer experience. Compared to one or two years ago, customers definitely have a very different shipping experience on Wish — time to door has decreased significantly, especially in the top markets.

Shipping Costs 334

Shipping Costs Consumer Supplies Shipping 334

GetElastic

SEPTEMBER 1, 2021

While the B2C market is changing at a fast pace to keep up with customer demand, the B2B market, is also shifting in needs and feature desires. “If Magnetica.com is an Australian-based manufacturer of MRI systems and technologies that was founded in 2005. Keysight Technologies. Customer chat. Example of product in use.

B2B 147

B2B eCommerce B2C Payment Services 147

GetElastic

MARCH 8, 2018

As ecommerce evolved into omnichannel, companies engaged customers through stand-alone channels, whether online, on a call, or in-store and none of these channels worked together. Improvements in sharing customer information, inventory, order history are improving the personalized relationship between brands and their buyers.

eCommerce Platforms 103

eCommerce Platforms eCommerce Customer Experience Improvements 103

ESW

JULY 16, 2018

Consumers are demanding a better customer experience, and companies — big and small, old and new — are scrambling to deliver experiences in a way that meet customer expectations. Until the advent of digital channels, most brands focused their efforts on getting products placed in other companies’ retail outlets.

Consumer 84

Consumer eCommerce Social Media Channel 84

FastSpring

JANUARY 26, 2024

As customer success representatives interface so much with customers and begin to uncover their needs and how they use the product, they become the voice of the customer to other internal departments, gathering and reporting pain points, key gains customers need to achieve, and the key technological capabilities they need to adopt.

Customer 157

Customer Payment Services Payments Other 157

ROI Revolution

JUNE 7, 2018

At the time (2010), this was unheard of. The answer is simple… customer experience. From the beginning, they invested heavily in customer service. The first key strategy centered on incorporating the value of email into calculating ROI on other digital channels.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Kelley Kurtzman: There are a lot of ways to connect with us, but 80% of our interactions originate in digital channels. RTP: Verizon focuses a lot on associate-facing technology.

Payment Services 251

Payment Services Omnichannel POS Mobile 251

Ecommerce Platforms

DECEMBER 20, 2019

From the convenience of one dashboard, it integrates point-of-sale (POS) functionality with customer channels and operations. Powerful technology for your business.”. Revel states that it can bring: “A dded value to your business, from generating more revenue, to improving efficiencies, to delighting your customers.” .

POS 118

POS Payment Services Payments Point of Sale 118

Ecommerce Platforms

NOVEMBER 29, 2022

Sprout Social first emerged in the social media market in 2010, making it one of the older tools for business leaders, and a veteran in its field. There’s also a comprehensive calendar where you can maintain a complete overview of everything you’re going to be posting to different channels. Go to the top. Engagement.

Social Media 39

Social Media Management Definition Channel 39

BigCommerce

MAY 25, 2017

And, as it turns out, so was technology. I started my current business, Flexfire LEDs , in 2010. Prior to 2010, starting an online business was near impossible. And technology like BigCommerce solves for the former –– where you can build a site and customize it without touching a single piece of code. Adding value.

B2B 419

B2B Books BigCommerce Article 419

iVend

JULY 27, 2021

Retailers had long understood the need for diverse shopping channels, but in 2010 there was a lightbulb moment when they realised that simply having multiple routes to market wasn’t enough – those channels had to be integrated. They’re focussing their efforts on removing it, using technology as their primary enabler.

Omnichannel 52

Omnichannel Payment Services POS Shipping Costs 52

Talkoot

NOVEMBER 20, 2023

On Running On Running is a Swiss sneaker brand founded in 2010, and like Hoka, they gained initial traction in the endurance running niche. In a virtual talk, Owen Morley On’s Global Merchandising and Optimization Lead talked about how the company hyper personalized the customer experience to drive growth.

Marketing 78

Marketing Demo Shipping Costs Multi-channel 78

Smile.io

FEBRUARY 7, 2023

Customer Behavior Jean Francois, ShipperHQ Jean Francois from ShipperHQ The pandemic brought the surge of alternative shipping methods such as BOPIS, curbside pickup, and local delivery, to get products into the hands of consumers. Jean Francois is the VP of Partnerships & Channel Sales at ShipperHQ.

eCommerce 96

eCommerce Shipping Costs Merchant Services Social Media 96

Kissmetrics

APRIL 12, 2021

If you need more help with PPC ads, the following resources will help: Why Your PPC Ads Aren’t Making You Any Money (and What to Do About It) The Beginner’s Guide to Online Marketing: Find Customers Through Paid Channel Advertising. Apple understands that technology consumers often get overwhelmed. More isn’t always better.

Marketing 356

Marketing Social Media PPC Customer 356