Retail TouchPoints

NOVEMBER 30, 2022

In his prepared testimony , Sumit Sharma, Senior Researcher of Technology Competition at Consumer Reports , pointed to the growing proliferation of “food deserts” in rural and marginalized urban areas, a problem he claimed has been “aggravated by over-concentration in grocery retail.”

Supplies 246

Supplies Consumer Online Retail Customer Experience 246

OrderDynamics

DECEMBER 19, 2017

Retail Customer Experience: The Key to Success. I have participated in many vendor presentations and retailer discussions where the phrase “customer experience” has been used. Everyone agrees that a positive customer experience is a necessity for retail “winners”. Retail Customer Experience and Inventory.

Customer Experience 59

Customer Experience Customer Shipping Costs Retail 59

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010.

Omnichannel 308

Omnichannel eCommerce POS Operations 308

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. Customers today know what they want as their decision-making happens online, but more than 85% of purchases are still predominantly made through wholesalers like Target, Walmart and more.

Retail 246

Retail Social Media Consumer Channel 246

365 Retail

JUNE 7, 2023

Following its launch in 2010, Scurri has grown to a business that processed over €10bn worth of global shipments in 2022, with €15.3million investment raised to date from private angel investors, institutional VC investors and the Irish Government development fund, Enterprise Ireland.

Management 73

Management Operations Fulfillment Technology 73

Retail TouchPoints

SEPTEMBER 2, 2020

Retail TouchPoints (RTP): What areas of the customer experience do you believe makes Vivino stand out? In 2010, when I founded Vivino, there was no easy way to pick out a good wine and I wanted to solve this using the opinions of wine drinkers — not individual critics. region, grape and even by food pairing.

Food and Beverages 263

Food and Beverages Merchant Services eCommerce Shipping Costs 263

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. I think organic is still the biggest bet; that’s something we’re relying on from the customer experience improvements and [app] feature improvements,” added Yan. “We

Shipping Costs 243

Shipping Costs Merchant Services Payment Services Shipping 243

RTP blog

AUGUST 17, 2018

The subscription economy has been making waves since 2010, when Birchbox debuted a subscription box that quickly gained popularity. Now, the space holds fierce competition, with hundreds of companies vying for customers across a wide range of industry verticals, from clothing to beauty to meal kits.

Subscription 150

Subscription Payment Services Small Business Retail eCommerce 150

BigCommerce

AUGUST 10, 2018

Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention. And you’ll need a whole lot more than just a checkout experience. You’ll need a full funnel customer experience.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

iVend

FEBRUARY 13, 2022

When it comes to payment types the range of options has increased dramatically in recent years, as technology has advanced, and shoppers have demanded ever faster, easier and more secure ways of paying for their goods. It detracts from the customer experience.’. The post ‘How do you want to pay?’

Payment Services 97

Payment Services Electronics X-cart POS 97

Retail TouchPoints

MARCH 31, 2023

When Wish debuted in 2010 it took the U.S. Joe Yan: Our strategic focus right now is to to keep improving the customer experience. Compared to one or two years ago, customers definitely have a very different shipping experience on Wish — time to door has decreased significantly, especially in the top markets.

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Retail TouchPoints

SEPTEMBER 16, 2021

In 2010 , adults in the U.S. Think of how much time is spent on our smartphones, and the majority of that time, data shows, is on social platforms,” said Matt Maher, Founder of the technology-focused consultancy M7 Innovations in an interview with Retail TouchPoints. Technology Matters, but What it Really Comes Down to is Trust.

Consumer 312

Consumer Social Media Retail Multi-channel 312

GetElastic

SEPTEMBER 1, 2021

Ensure your website is providing a clear company vision and consistent brand messaging so your customers will perceive your business is best in brand and the one they want to align themselves with. Magnetica.com is an Australian-based manufacturer of MRI systems and technologies that was founded in 2005. Keysight Technologies.

B2B 147

B2B eCommerce B2C Payment Services 147

Retail TouchPoints

FEBRUARY 10, 2022

Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation. RTP: You announced a lot of investments in new processes and technology on the show — was that a direct result of your experience or was some of it already in the works? That’s our goal.

Beauty and Health 321

Beauty and Health POS Mobile Management 321

Pivotree Blog

JUNE 14, 2022

commercetools is the leading product portfolio of highly customized experiences for next-generation B2C and B2B commerce. “commercetools is synonymous with MACH and headless technologies in the commerce space. It was formed in June 2020 to help enterprise organizations navigate the complex modern technology landscape.

B2C 52

B2C Customer B2B Telecommunications 52

GetElastic

MARCH 8, 2018

To better understand what’s at stake with this disruption, you don’t have to look further than the Fortune 500 where 30% of those that were listed in 2010 list are no longer on the list in 2017 – just seven years later! It’s the summation of every interaction, how we engage, sell, service and reward customers.

eCommerce Platforms 103

eCommerce Platforms eCommerce Customer Experience Improvements 103

FastSpring

JANUARY 26, 2024

As customer success representatives interface so much with customers and begin to uncover their needs and how they use the product, they become the voice of the customer to other internal departments, gathering and reporting pain points, key gains customers need to achieve, and the key technological capabilities they need to adopt.

Customer 144

Customer Payment Services Payments Other 144

ROI Revolution

JUNE 7, 2018

At the time (2010), this was unheard of. The answer is simple… customer experience. From the beginning, they invested heavily in customer service. The session and the day wrapped up with Jason and Graham discussing how bringing technology and marketing together is essential to success.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

Retail TouchPoints

MARCH 11, 2024

The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected.

Department Stores 288

Department Stores Consumer B2B Banking 288

ESW

JULY 16, 2018

Consumers are demanding a better customer experience, and companies — big and small, old and new — are scrambling to deliver experiences in a way that meet customer expectations. Rothenberg dates the origin of this revolution in 2010, the year Warby Parker was started. Create a Better Customer Experience. “In

Consumer 84

Consumer eCommerce Social Media Channel 84

FastSpring

JUNE 19, 2019

We’re Personalizing Customer Experiences More Than Ever Before. Companies are farming more data than ever before to try and find out what their customers are looking for in a product or service. Surprisingly, the report found consumers are happy to hand over their data if it meant a more personalized experience with a brand.

Payment Services 72

Payment Services Banking Payments Financial Services 72

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. RTP: Verizon focuses a lot on associate-facing technology. Kurtzman: It’s all about using technology to stay connected. Why is that so important?

Payment Services 271

Payment Services Omnichannel POS Mobile 271

Ecommerce Platforms

DECEMBER 20, 2019

From the convenience of one dashboard, it integrates point-of-sale (POS) functionality with customer channels and operations. Powerful technology for your business.”. Revel states that it can bring: “A dded value to your business, from generating more revenue, to improving efficiencies, to delighting your customers.” .

POS 118

POS Payment Services Payments Point of Sale 118

BigCommerce

MAY 25, 2017

And, as it turns out, so was technology. I started my current business, Flexfire LEDs , in 2010. Prior to 2010, starting an online business was near impossible. And technology like BigCommerce solves for the former –– where you can build a site and customize it without touching a single piece of code. Adding value.

B2B 419

B2B Books BigCommerce Article 419

Ecommerce Platforms

NOVEMBER 29, 2022

Sprout Social first emerged in the social media market in 2010, making it one of the older tools for business leaders, and a veteran in its field. The technology includes a simple toolset for onboarding new staff members focused on customer care. Let’s take a closer look at everything Sprout Social can do for your business.

Social Media 39

Social Media Management Definition Channel 39

BigCommerce

APRIL 3, 2018

What both Google and consumers consider a mobile-first experience (i.e. What you should look for in ecommerce technology to make sure you aren’t doing all the legwork here. While not a mobile-first approach, it’s definitely a step closer to giving mobile visitors the custom experience they need. seamless and convenient).

Mobile 419

Mobile SEO Mobile eCommerce eCommerce 419

iVend

JULY 27, 2021

Retailers had long understood the need for diverse shopping channels, but in 2010 there was a lightbulb moment when they realised that simply having multiple routes to market wasn’t enough – those channels had to be integrated. They’re focussing their efforts on removing it, using technology as their primary enabler.

Omnichannel 52

Omnichannel Payment Services POS Shipping Costs 52

Talkoot

NOVEMBER 20, 2023

On Running On Running is a Swiss sneaker brand founded in 2010, and like Hoka, they gained initial traction in the endurance running niche. In a virtual talk, Owen Morley On’s Global Merchandising and Optimization Lead talked about how the company hyper personalized the customer experience to drive growth.

Marketing 78

Marketing Demo Shipping Costs Multi-channel 78

RTP blog

AUGUST 4, 2017

When Starbucks announced its decision to offer WiFi in June of 2010, then Chief Information Officer Stephen Gillett said: “We expect this to be a very versatile tool for people who are using Starbucks for what we call the third place, between home and work.” increase in EBITA.

Games 60

Games Customer Loyalty POS Document 60

Kissmetrics

APRIL 12, 2021

Yes, Apple is like the Rolls Royce of technology products with a retail store design that look more like a show room. Their customers are more than happy to pay that premium, because they know they’ll get their money’s worth. Apple understands that technology consumers often get overwhelmed. Design a Better Customer Experience.

Marketing 356

Marketing Social Media PPC Customer 356

Smile.io

FEBRUARY 7, 2023

In an economy where costs matter more than anything, to avoid the race to the bottom is to pull the right levers on the customer experience side. Shipping is where there are a lot more options and flexibility in what brands can give their customers.”

eCommerce 95

eCommerce Shipping Costs Merchant Services Social Media 95