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Top 10 Customer Loyalty Programs of 2023

Smile.io

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

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7 Post-Purchase Actions You Need to Take to Build Customer Loyalty

SellBrite

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Invite to your loyalty program. Have you tried any of them? Share in comments!

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Seriously, Stop Trying to Beat Amazon at Ecommerce

Optimizely

billion in revenue in 2016 , up 27.1% Amazon has all the sales — 43% of ALL online retail sales in the US went through Amazon in 2016. They control how your products appear on a website, the category your products are placed in, and even the emails customers receive. from last year.

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The 19 Most Innovative Ecommerce Brands of 2017

BigCommerce

In fact, it’s likely all of this year’s 19 most innovative ecommerce brands have your online channel activities beat in terms of impact on: Conversions. Customer Loyalty. Customer Lifetime Value. Michael Leff , vice president of technology at StoreYourBoard, the 2016 Innovation Award winner. Time Saved.

eCommerce 411
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5 Simple Email Tactics You Need to Drive Customer Loyalty

Demac Media

For good reason, loyalty driven email content drives more revenue and higher rates of transaction per customer! Improving customer loyalty pre, during, and post-sale should be your primary focus! Don’t ghost your customers. Customers want to know you care and appreciate their business! Stay in touch!

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Post-purchase Interactions: The Key To Customer Delight

lateshipment

Post-purchase Interactions and Customer Delight. This indeed delights them and inspires fierce loyalty. If you’re thinking right now why customer loyalty is stressed so much, here are some stats to clear your doubts: Acquiring a new customer costs five times than it costs to retain an existing customer.

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