Retail TouchPoints

MARCH 5, 2021

As COVID-19 quickly spread in early 2020, the retail industry was among the first to be affected. But unlike hard-hit sectors such as airlines and live events, retail saw a more uneven impact — especially when it came to dramatically changed consumer behavior. With each technological advancement comes a shift in consumer behavior.

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Customer Experience Customer Omnichannel Retail 285

Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

Omnichannel 265

Omnichannel Supplies Technology Consumer 265

Optimizely

MARCH 27, 2018

Shoptalk 2018 was huge — the world’s largest conference for B2C, retail, and ecommerce innovation sold out for the third time in a row with more than 8,500 attendees from some of the biggest brands in the world. Omnichannel takes over the organization. “To Mary Beth Laughton, EVP of Omni-Retail at Sephora.

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B2C Omnichannel Channel Customer Experience 150

Retail TouchPoints

JANUARY 11, 2022

JCPenney has brought in two retail veterans to lead its technology and digital divisions. Sharmeelee and Katie will be invaluable partners as we move forward with our digital journey and transform the business through technology and innovation.”. She also spent 20 years with Walmart in a number of technology and executive roles.

Omnichannel 147

Omnichannel eCommerce Technology Supplies 147

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

Payment Services 185

Payment Services Payments Retail Sporting Goods 185

Forrester eCommerce

MAY 30, 2018

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study.

Retail 276

Retail Technology Marketing Online Retail 276

Optimizely

FEBRUARY 22, 2018

If you want to meet some of the best minds in ecommerce, you no doubt already made plans to attend eTail West 2018 in Palm Springs. Starting on February 26, many of the world’s top ecommerce retailers will converge for three days of in-depth learning and valuable networking. Jessie Dawson, Director, Marketing Technology, Dell.

Omnichannel 186

Omnichannel Mobile Shipping Costs eCommerce 186

Optimizely

AUGUST 9, 2018

This week, thousands of retailers converged on Boston for Etail East 2018 to network and learn the cutting edge of ecommerce. While Etail East 2018 is sadly over, that doesn’t mean the learning has to stop now. Omnichannel is Still Tough to Achieve. Unfortunately, omnichannel remains a struggle for many B2C brands.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

RTP blog

DECEMBER 19, 2017

By Debbie Hauss, Editor-In-Chief I’ve been covering the retail industry for a long time. In one of my first jobs out of journalism school, I worked for a magazine called Giftware Business , then I moved on to Private Label Product News and — fast-forward to the age of digital-only — I eventually landed at Retail TouchPoints (RTP).

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Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

JUNE 13, 2023

Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change in the industry means that such transformations need to occur in all areas of the enterprise, from product design to planning and supply chain.

Supplies 226

Supplies Customer Experience Technology Omnichannel 226

Optimizely

MARCH 13, 2018

Shoptalk 2018 is right around the corner, which means it’s nearly time to pack your bags for The Venetian in Las Vegas. But before you join 7,500 other attendees at the world’s largest conference for retail and ecommerce innovation, you have a few things you should plan first. Monday: March 19, 2018. 9:00 – 9:40 AM.

B2C 150

B2C Omnichannel Shipping Costs eCommerce 150

Retail TouchPoints

FEBRUARY 12, 2021

It has not always been announced with great fanfare, but the retail industry is increasingly turning to radio frequency identification (RFID) as more benefits are uncovered. While the use of RFID in retail had a brief hiatus in the early 2000s, the industry has been encouraged by lower implementation costs. RFID Supports Omnichannel.

Presentation 239

Presentation Retail Supplies Fulfillment 239

ROI Revolution

MAY 20, 2021

In 2020, the pandemic significantly impacted the entire retail industry. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. So what exactly is an omnichannel strategy? Claim your copy!

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

BigCommerce

DECEMBER 20, 2017

That latter reason had me asking these crazy smart, crazy successful folks what was on the horizon for ecommerce in 2018. That focus on 2018 was important –– and asking them after Cyber Five even more so. Because a lot happens in a year within retail and ecommerce. Ecommerce Growth Strategies For 2018. Technology.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Retail TouchPoints

JUNE 1, 2022

There are a lot of people making a good living forecasting what’s going to happen in retail. Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. The fact is, when it comes to what’s ahead for retail, no one really knows.

Retail 296

Retail Games Magazine Demo 296

Steve Dennis

DECEMBER 27, 2018

‘Tis the season for annual retail predictions and, fear not dear reader, I will be sharing mine early in the New Year. So here’s a mostly objective–and decidedly self-indulgent–assessment of my Baker’s Dozen Of Provocative Retail Predictions For 2018. Physical retail isn’t dead.

Retail 118

Retail eCommerce Books Omnichannel 118

TradeGecko

FEBRUARY 13, 2018

Technology has wholly disrupted the retail industry. With that said, it is becoming more and more important for retailers and wholesalers to be creative in their selling approach. Utilizing the method of omnichannel selling can help with that.

Omnichannel 60

Omnichannel Multichannel Mobile Technology 60

RTP blog

DECEMBER 5, 2018

Before we put 2018 in the rear-view mirror, the RTP editors wanted to identify both the retail industry’s best and worst of the year. Debbie Hauss, Editor-in-Chief: The most significant indication of missteps in the retail industry for me is a personal experience. What was your pick for the most boneheaded play of the year?

eCommerce 150

eCommerce Department Stores Toys Mobile 150

BigCommerce

APRIL 24, 2018

For most growing mid-market businesses, this technology is typically provided by BigCommerce, Magento, Salesforce Cloud Commerce (formerly Demandware) or Shopify. The Number 1 SaaS Ecommerce Platform Internet Retailer’s 2018 survey found BigCommerce to be the #1 SaaS ecommerce platform preferred by mid-market and enterprise retailers.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Steve Dennis

JANUARY 9, 2018

2017 was one of the most transformative years for the retail industry that I can remember. 2018 is likely to be just as wild and woolly, albeit in somewhat different ways. Physical retail isn’t dead. Boring retail is. Many stores will close in 2018. A lot of stores closed in 2017. Many will open as well.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

TradeGecko

FEBRUARY 6, 2018

With the constant advancements in B2B technologies and capabilities, we are predicting 2018 is going to be a big year for wholesale distribution. With wholesale quickly catching up to retail, we expect to see more B2B businesses embracing the new world of selling and managing inventory online.

B2B 68

B2B Omnichannel Technology Management 68

Dynamic Action

MARCH 5, 2018

Attending Shoptalk 2018? Forrester Research recently stated that prescriptive analytics will overtake predictive analytics in retail in 2018. Forrester Research recently stated that prescriptive analytics will overtake predictive analytics in retail in 2018. Make 2018 a turning point in your career.

Omnichannel 97

Omnichannel Operations Arts Recommendation 97

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. But with the industry’s “great digital shift” accelerated by COVID-19, retailers have had to find ways to use technology to support their people — especially store stylists. We found the path we were going on wasn’t about finding one great software partner.

Payment Services 312

Payment Services Shopping Carts Clothing Omnichannel 312

BigCommerce

MAY 9, 2018

The commonly accepted view of why the traditional brick and mortar retail business is imploding is that Amazon is out-executing and simply eating everyone’s lunch. My view is retailers are suffering most from self-inflicted wounds in response to changes in market equilibrium between retailer, consumer and brand. The outcome?

Retail 406

Retail BigCommerce Consumer Fulfillment 406

ChannelSale

JUNE 13, 2018

In recent times, annually held IRCE (Internet Retailer Conference + Exhibition) has become a hallmark of excellence and inventiveness in the e-commerce industry that online sellers around the world participate in. At best, IRCE 2018 was educational and a big leap forward towards a tech-advanced and effectual e-commerce industry.

Online Retail 65

Online Retail Workshop eCommerce Internet Retail 65

Retail TouchPoints

APRIL 15, 2024

The apparel retailer is expanding its brick-and-mortar footprint with plans to open at least 14 new stores in 2024, bringing its store count to nearly 100. We started Untuckit online in 2011, but retail has really been the backbone of our company since 2015,” said Chris Riccobono, Founder and Executive Chairman of Untuckit in a statement.

Shipping Costs 130

Shipping Costs Operations Shipping Shopify 130

Retail TouchPoints

APRIL 2, 2021

This new dynamic requires a reimaging of the standard customer relationship management (CRM) software that retailers have typically used to offer customers a basic level of personalization. Back in 2018, the fast food chain cheekily escalated the burger wars to the next level with creative use of technology to make the headlines.

Retail 149

Retail Specialty Retailers Customer Loyalty Customer Experience 149

Retail TouchPoints

OCTOBER 12, 2021

Everything a customer comes in to us to buy is a component to make something,” said Christopher DiTullio, Chief Customer Officer at JOANN in an interview with Retail TouchPoints. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. and Sherman Oaks, Calif.

Customer 250

Customer Customer Experience Supplies Omnichannel 250

GetElastic

DECEMBER 24, 2018

The retail industry started off 2018 with a big priority on personalization – it was set to serve as the key to solving the omnichannel challenges. So, it’s no surprise that when it comes to digital channels, personalization is a given for marketers and best-in-class retailers. Source: Medium. Source: Digiday.

Retail 144

Retail Shopping Carts Mobile B2B 144

Retail Technology Review

APRIL 30, 2019

New data released by Adyen, the payments platform of choice for many leading companies, highlights the value of unified commerce to retailers. Its report The Unified Commerce Indexanalyses data across its global payments platform, which processed €159 billion in transactions in 2018.

Payment Services 79

Payment Services Omnichannel Retail Internet Retail 79

OrderDynamics

JANUARY 24, 2018

Retail Tech Learnings From NRF 2018. What did NRF teach us this year about important and relevant subjects such as retail tech, through the vendor messaging, presentations, analyst discussions, and retailer presence? Like before NRF 2018 definitely brought advanced technologies to the forefront.

Multi-channel 57

Multi-channel Retail Channel Definition 57

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. Despite the demand, there remains an opportunity gap for retail brands to adopt two-way channels and a conversational mindset.

Consumer 312

Consumer Marketing Mobile Customer Experience 312

Retail TouchPoints

APRIL 6, 2023

Yet one mattress company is making major strides across both online and offline retail sales after reinventing its underlying IT infrastructure. Emma sells 80% of its mattresses online and the rest through more than 200 retailers with 3,500 stores worldwide. Online sales picked up during the pandemic and never went down.

Technology 201

Technology Management eCommerce eCommerce Platforms 201

OrderDynamics

JANUARY 9, 2018

Don’t Miss These Must-See Sessions at NRF 2018. Retail’s Big Show is just around the corner. In fact, there is less than a week before a multitude of must-see sessions at NRF 2018 starts. NRF 2018 jumps in immediately with a 9am talk at the Main Stage that no one should miss. Best of Retail 2020.

Omnichannel 50

Omnichannel Technology Customer Experience Events 50

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

RTP blog

APRIL 9, 2018

These investments speak to Nordstrom’s commitment of providing superior service through the omnichannel and personalization capabilities these technologies bring to the table. And it’s these capabilities that Nordstrom, and other industry leading retailers, will continue to double down on to meet consumers’ rising expectations.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

BigCommerce

JUNE 5, 2018

The State of Ecommerce in 2018. To understand the state of retail – especially ecommerce – think of it this way: 1. Traditional retailers are quickly going direct-to-consumer. Thanks to SaaS ecommerce technology allowing brands to rapidly build modern ecommerce websites affordably. Amazon is the commodity market.

Payment Services 340

Payment Services eCommerce Marketing eCommerce Marketing 340