Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 142

Consumer Payment Services Fulfillment Multi-channel 142

Optimizely

FEBRUARY 5, 2021

If you’re reading this blog on our site, it’s because you came here for information about collecting customer data. And I can’t think of a more efficient way to campaign directly to consumers than the Super Bowl. According to Statista , “In 2020, Super Bowl advertising revenue reached a total of 336 million U.S.

Marketing 370

Marketing Games Events Consumer 370

Optimizely

APRIL 5, 2018

Many B2C brands are making the leap and shifting away from retail and toward direct-to-consumer (DTC). But should your GPG brand start selling direct-to-consumer? What does it mean to shift to direct-to-consumer? Direct-to-consumer means exactly what it sounds like: using ecommerce platforms to sell products directly to buyers.

B2C 170

B2C Consumer Shipping Costs Supplies 170

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. in 2020 to reach $111.54

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

ESW

SEPTEMBER 3, 2018

Accenture reports a compound annual growth rate of nearly 30 percent from 2014 to 2020 for cross-border eCommerce. Another report, from IPC , moves that statistic up a couple of years to 2020. eCommerce companies in developed markets need to recognize that such markets present tremendous opportunities for them to reach new customers.

Customer Data 60

Customer Data eCommerce Customer Consumer 60

Forrester eCommerce

OCTOBER 29, 2020

The percentage of European B2C marketers considering improving CX as their company’s top business priority has jumped from 26% in 2019 to 46% in 2020. CMOs are fully aware of the importance of customer data to personalise experiences. The employee data tsunami is […].

B2C 212

B2C Customer Customer Experience Customer Data 212

Retail TouchPoints

JULY 28, 2022

Online shopping has come a long way in providing consumers with a vision of how products might look on them. In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. How Can Businesses Bring Virtual Try-Ons to Their Customers? What to Look Out For.

Retail 255

Retail Customer Data Information Consumer 255

Optimizely

JUNE 23, 2020

With consumers spending nearly two and a half hours each day browsing Facebook, Twitter, and Instagram, brands are compelled to have a social media presence and use these channels for generating leads, promoting content, and even delivering customer service. Revenue in the ecommerce market is projected to reach US$389,620m in 2020.

Channel 195

Channel eCommerce Social Media Magazine 195

Retail TouchPoints

MAY 29, 2020

As consumer behavior changes due to rules that dictate “shelter in place” and social distancing, retailers can adapt and meet customers where they are right now: most likely, at home. Revenues have increased significantly year-over-year (YOY) and this trend has accelerated over the period from mid-March to mid-April 2020 (+44.6%

eCommerce 175

eCommerce Fashion Consumer Omnichannel 175

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

Shipping Costs 250

Shipping Costs Retail Omnichannel Supplies 250

Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 Together, Temeka and CS Hudson provide end-to-end support as Cookies and Dr. Greenthumb’s strive to reach their growth goals and immerse consumers in their brand stories.

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. 3 Steps for Inspiring Customers to Stay Engaged. 3 Steps for Inspiring Customers to Stay Engaged.

Customer Retention 286

Customer Retention Social Media Shipping Point of Sale 286

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

eCommerce 185

eCommerce Retail Technology Customer Data 185

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. billion in 2020, up 32.4% billion in the prior year.

Payment Services 198

Payment Services Payments Retail Sporting Goods 198

Retail TouchPoints

MARCH 8, 2021

From April through December 2020, companies experienced the longest period ever of sustained high email volume, with email sending rates remaining at the level of the previous holiday season throughout most of 2020, according to Validity research. Increased efforts to protect — and better manage — customer data.

Customer Data 152

Customer Data Travel Mobile Banking 152

GetElastic

JUNE 8, 2023

The growth of social commerce may seem at odds with the need for commerce brands to capture more first-party customer data. It is possible to experiment with social commerce channels, without giving up control of your customer data. consumers are using social commerce. Consumers Use Social Commerce Today Most U.S.

Merchant Services 78

Merchant Services Social Media Customer Data Channel 78

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Essentially, The Amazon Effect refers to the ways in which consumer expectations have changed as a result of shopping with the dominant online marketplace.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Optimizely

DECEMBER 3, 2019

With the California Consumer Privacy Act (CCPA) going into effect on January 1, 2020 , most of our clients have new responsibilities as a business, and Zaius has responsibilities as your service provider to help you remain compliant in your storage and use of customer data. Identify where your customer data goes.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Data 195

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

Retail 272

Retail Books Consumer Social Media 272

Retail TouchPoints

SEPTEMBER 13, 2022

Can we make the brand a “living” thing that evolves into a precise and accurate point of view as consumers interact and tell us what they prefer when it comes to retail transactions? The new order to brand-building is conducive to a more powerful brand-consumer dynamic. Nothing is more important in a relationship than trust.

Consumer 217

Consumer Presentation Customer Data Customer 217

Retail TouchPoints

AUGUST 11, 2021

With ecommerce now representing 21% of total retail sales in 2020 versus 15% in 2019, more retail transactions are occurring virtually than ever before, increasing the volume of data, and more importantly the risk of data being exploited by malicious actors online. . An Introduction to PCI Compliance.

Payment Services 264

Payment Services Retail Electronics Information 264

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Federal data indicates that impostor scams and ecommerce fraud topped the list. Consumers in every age bracket are in fraudsters’ sights. The youngest group of consumers is Generation Z.

Merchant Services 282

Merchant Services Customer Payment Services Social Media 282

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. These are low-hanging fruit opportunities for monetization.

Fulfillment 279

Fulfillment Vend Operations Technology 279

Retail TouchPoints

OCTOBER 14, 2021

The average volume of successful monthly fraud attacks increased exponentially in 2020 for mid- and large-sized U.S. That is why establishing trust and building “forgivability” with consumers can protect a retailer’s brand long term — and its bottom line — should something go wrong. Criminals are also becoming more savvy.

Retail 182

Retail BigCommerce Information Customer Data 182

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Omnichannel 276

Omnichannel eCommerce POS Operations 276

FastSpring

FEBRUARY 27, 2019

Have you heard about the California Consumer Privacy Act (CCPA) ? When it takes effect in 2020, this new law has the potential to significantly affect your business – even if you’re not based in California. The CCPA is a ruling that protects the rights of the Californian consumer. Is your data management up to snuff?

Consumer 64

Consumer Definition Information eCommerce Platforms 64

Retail TouchPoints

NOVEMBER 9, 2023

(Photo credit: adobe.stock.com) A combination of ecommerce platform and affiliate marketing hub, Bookshop.org sells directly to readers, but its most important customers are independent booksellers, helping them easily digitize their business and leverage their power as a group to create a compelling alternative to Amazon.

Small Business Retail 298

Small Business Retail Books Shipping Costs eCommerce 298

lateshipment

APRIL 2, 2021

Well, that’s because 2020 (the year of the pandemic) has drastically accelerated these changes, ergo leaving a lasting impact on businesses in the longer run. Amidst the wave of digital transformation and innovation in retail, eCommerce sales grew an astounding 30% in 2020, a number expected to grow in 2021 and in the years to come.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

ROI Revolution

JUNE 7, 2021

Marketing to consumers in a post-pandemic world. Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace. 65% express the need for more frequent communication with customers. in Q2 2020.

eCommerce 78

eCommerce Payments Mobile Mobile Payments 78

Retail TouchPoints

AUGUST 9, 2021

These days, the framework for marketing success is still being driven heavily by a company’s media plan rather than in the context of overall customer health. But for consumer brands, the ultimate measure of marketing success is in fostering a better relationship with the customer. Are existing customers sticking around?

Customer 299

Customer Multi-channel B2C Omnichannel 299

GetElastic

JANUARY 30, 2020

The California Consumer Protection Act (CCPA) is a new e-commerce privacy policy that went into effect January 1, 2020. If your business collects, purchases, or uses the personal data of California residents in any way, the CCPA may impact your business. What is the California Consumer Protection Act (CCPA)?

eCommerce 88

eCommerce Customer Data Information Consumer 88

365 Retail

FEBRUARY 21, 2024

However, while discount-driven consumers are flocking to sign-up to access member-only offers, there remains shopper concern around the use of their data and the fairness of a dual-pricing system. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

Technology 73

Technology Retail Events Magazine 73

Kissmetrics

SEPTEMBER 11, 2020

How can you attract the customer base you want, while also collecting reviews and ratings in one place? Most importantly, how can you interact with consumer reviews to put your business in the best possible light? A crowd-sourced business review platform for consumers, Yelp is also an excellent place for businesses to be found online.

eCommerce 331

eCommerce Shipping Costs Consumer Mobile 331

Retail TouchPoints

JANUARY 26, 2022

Concurrently, the summer of 2020 brought the highest number of new business applications in the past 15 years, and this trend has continued, with Americans filing a record 1.4 Given the ongoing shift in consumer shopping preferences, many of these new businesses will be digital-first companies. Thankfully, there is a better way.

Merchant Services 269

Merchant Services Payment Services Payments Shipping Costs 269

365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. 45% of consumers streamed live television at least weekly, up from 20% in 2017. . The end of cancel(lation) culture.

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Across a wide range of retailers, three trends are driving the industry’s holiday hiring strategies: The race is on for same-day delivery.

Fulfillment 305

Fulfillment Department Stores Shipping Costs eCommerce 305

Retail TouchPoints

MAY 16, 2022

The retailer was rewarded with double-digit sales growth in 2020 and again in 2021. Loyalty Program Yields Rich Customer Data. “We He added that these offers are structured in a “brand-safe” way, meaning Target doesn’t allow other brands to, for example, “buy” search results that would direct consumers to its items.

Food and Beverages 249

Food and Beverages Omnichannel Fulfillment Retail 249