Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

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Retail TouchPoints

OCTOBER 24, 2023

Here’s where to start: Creating Solutions for Permanent Changes in Customer Expectations As stay-at-home orders drove both retailers and CPG companies to accelerate their adoption of omnichannel strategies, their supply chain processes got significantly more complex.

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Retail TouchPoints

JANUARY 2, 2023

Retailers often struggle with the sheer complexity presented by a myriad of contemporary technologies and systems. The weakest links in supply chains are mostly targeted by the attackers, with irreparable impact on business performance and customer experience for the retailers. Fetching useful insights from customer data.

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Retail TouchPoints

APRIL 23, 2021

Lauren Bayton , Director , Creative Presentation, Ralph Lauren. Robert Timothy Blair , Manager Retail Operations: Customer Experience , White House BLACK MARKET. Katie Keil , SVP of Omnichannel Marketing , Madison Reed. Kellie Larsen , Director of Omnichannel and Delivery Operations , Party City.

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Retail TouchPoints

OCTOBER 13, 2020

He and Lindsay Mikos, Director of Omnichannel for the retailer, presented How Walgreens is Redefining Convenience With an Omnichannel Platform on Oct. Now these deliveries are more important than ever before, and we saw Wing deliveries increasing 5X in April over the levels in February 2020,” said Farris. 13 at 3 pm (ET).

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Retail TouchPoints

AUGUST 13, 2020

Retail TouchPoints is partnering with retailX , the physical and digital event platform dedicated to the technology and trends shaping retail’s digital future, to present the first Retail Innovation Conference (RIC20) online experience on October 13-14, 2020. Nominations are open until August 21, 2020. “As

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Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

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Retail TouchPoints

NOVEMBER 17, 2021

The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

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SellBrite

JANUARY 5, 2018

Omnichannel strategies have the power to create memorable, lasting experiences for consumers. And the better the experience, the higher chance you have of landing higher lifetime value customers. Omnichannel is a new type of strategy that is tough to implement. What even is omnichannel? Image Source).

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Retail TouchPoints

APRIL 6, 2021

A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. In the 2020 State of Returns study from Narvar conducted in September 2020, research shows how conditioned customers are to returns as normal operating procedure — especially with contactless engagement being the new norm.

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Retail TouchPoints

OCTOBER 21, 2021

This list goes on and everyone reading this has personal experience with something we took for granted as being readily available. This author went to six stores to find a single metal rake in the fall of 2020! We saw holiday messaging before Halloween in 2020 and expect to see it again this year. is important.

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Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 Our marketing and social media presence will drive new customers to our store, but the experience in the physical store brings them back. ”. billion globally by 2026.

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Retail TouchPoints

MAY 29, 2020

For omnichannel retailers, in-store sales can represent anything between 50% to 95% of their revenues — this is a scary and uncertain time. As consumer behavior changes due to rules that dictate “shelter in place” and social distancing, retailers can adapt and meet customers where they are right now: most likely, at home.

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Smile.io

FEBRUARY 2, 2023

The highs and lows of the past few years have shaped how customers shop and in return, have changed how ecommerce brands are presented to customers. None of the past 20 experts could have predicted the collective shock of 2020, the growth of 2021, and the rolling changes of 2022 leading into 2023.

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Kibo

MARCH 29, 2021

To meet the moment, companies must move away from multichannel or omnichannel platforms to unified ones that increase engagement and foster repeat business. Unified commerce isn’t simply an evolution of omnichannel retail, it’s its panacea. This made it difficult to deliver a consistent customer experience (CX).

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Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. For example, associates have used the retailer’s proprietary NM Connect selling tool more than 10 million times since it was introduced in March 2020.

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Retail TouchPoints

DECEMBER 16, 2020

Gandhi presented results from the Kearney Resilience Stress Test, which has been applied to 45 companies with a combined $500 billion in spend. They had been using location data for market segmentation and customer analysis, but when COVID hit, they expanded to a web-based infrastructure for location intelligence,” said Elliot.

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GetElastic

APRIL 11, 2023

These platforms were often inflexible and limited in terms of customization, making it difficult for businesses to create unique and engaging shopping experiences for their customers. billion in financing has been obtained for headless commerce in 2020 and 2021 alone. According to a study , over $1.65

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Retail TouchPoints

JANUARY 21, 2021

Necessity forced the National Retail Federation Big Show from the physical world into the virtual one, but its reputation for insightful presentations from retail industry leaders drew a significant “crowd” despite the change of venue. In the first half of 2020, amid COVID’s first wave in the U.S.,

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Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. US consumers spent 32.4

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Retail TouchPoints

MARCH 30, 2022

2020’s lockdowns forced brands to get creative with their digital presence as well as how they service their customers. Without foot traffic, social platforms saw brands offer delivery (with and without third-party delivery vendors), livestream shopping experiences and more ways to pay online. The primary solution? Convenience.

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Retail TouchPoints

JULY 2, 2021

Following the murder of George Floyd in May 2020, brands and retailers were eager to show solidarity and support. This presents a massive opportunity for marketers to reach consumers earlier in the journey, before they’ve made up their minds on a particular brand. THEME 1: Actualizing Diversity and Inclusivity.

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Omnisend

MAY 5, 2021

This provides valuable flexibility to the customer while avoiding steep shipping costs, long delivery times, and the hassle of shipping back returns. BOPIS sales took off in 2020, increasing by 259% as people searched for safe, fast, and convenient ways to receive their orders. So for example, a customer makes an order in your store.

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Kibo

DECEMBER 1, 2020

Even before facing the challenges presented by the pandemic, transformation was never exactly easy or quick. As well as how they can create omnichannel experiences that encompass both online and offline elements of their customer journeys. But also to make sure that March, April shock doesn’t happen again.”

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Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Your brand is likely already on marketplaces, just not by you and how you want it presented,” said Hinek.

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Optimizely

MAY 22, 2020

If there was ever a question about the importance of taking an omnichannel approach that is centered around the customer, no matter where they interact with your brand, this stat puts that debate to rest. If you want to accelerate your revenue and retain your most loyal customers, an Activated CDP is the place to start.

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Kibo

DECEMBER 5, 2019

With the holiday season in full swing, retailers are leaning heavily on Buy Online, Pick Up In Store (BOPIS) services as an alternative to home delivery – and brands continue to prioritize omnichannel fulfillment as they head into 2020. This transcript has been lightly edited for length and clarity.

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GetElastic

SEPTEMBER 8, 2021

83% of enterprise workloads will be in the cloud by 2020, and the public Cloud service market is expected to reach $623.3 ECommerce solutions presented by the Cloud are also touted for their ease of deployment, scalability, and lower costs of ownership. Deliver a smoother B2B experience. billion by 2023 ( Source ). More than $1.3

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Retail TouchPoints

OCTOBER 21, 2020

and UK retailers announced nearly 3,900 store openings in 2020, according to the Coresight report. Now some of this demand is transitioning to stores, so Lululemon is planning to open dozens of new locations through the end of 2020 , as well as more than 70 seasonal shops, according to CEO Calvin McDonald. In comparison, the U.S.

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Kibo

JUNE 16, 2022

While it relies on the modern tech stack, composability is a business mindset that applies to all aspects of a business—from product development and customer experience to marketing and fulfillment. According to Gartner in late 2020, “Composable business means creating an organization made from interchangeable building blocks.”

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Retail TouchPoints

JUNE 5, 2020

#MakeTheCall #MothersDay #Shapermint A post shared by Shapermint (@shapermint) on Apr 23, 2020 at 7:00am PDT. Moving forward, Shapermint will prioritize keeping its voice relatable, but will be adapting omnichannel strategies based on in-depth research around opportunities and consumer insights, according to Tirocchi.

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Omnisend

SEPTEMBER 9, 2021

instantly Ask customers’ about their experience to show them that you care. Implement an Omnichannel Marketing Strategy. Building a list and communicating with your subscribers and customers shouldn’t be limited to only email. An example of an intriguing popup to capture visitors’ emails. Campaigns Sends.

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Wiser

SEPTEMBER 12, 2022

That means that even if the food is cooked perfectly and is delicious, a bad presentation can put someone off before they even try it. It’s about presenting them in a way that drives tangible increases in revenue. Understand Your Customer Deeply. In the restaurant business, they say that “People eat with their eyes first.”.

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GetElastic

OCTOBER 5, 2017

Basically, it’s a bundle of technologies that allows companies to improve customer experiences by embedding “intelligence” into internet-connected devices. Cisco estimates the number of connected devices worldwide will rise from 15 billion today to 50 billion by 2020. Couldn’t afford the top model?

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GetElastic

OCTOBER 5, 2017

Basically, it’s a bundle of technologies that allows companies to improve customer experiences by embedding “intelligence” into internet-connected devices. Cisco estimates the number of connected devices worldwide will rise from 15 billion today to 50 billion by 2020. How Touching: A Unified Customer Experience.

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Retail TouchPoints

AUGUST 24, 2020

Lewis: We’re still experiencing more than 10% comp sales increases, and we definitely see significant growth in the food space, particularly on the omnichannel side, with more and more customers moving to BOPIS or delivery options. RTP: What were some of the other challenges presented by COVID?

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Kibo

APRIL 26, 2022

Shoppers migrated online in droves in 2020, with eCommerce sales up nearly 32% from 2019 per data from Digital Commerce 360. A pivot to omnichannel shopping is also being adopted by consumers. Microservices facilitate good customer experiences in a few ways. The items added via the app are also present on the website.

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