Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

Omnichannel 305

Omnichannel Fulfillment Shipping Costs Social Media 305

Retail TouchPoints

APRIL 27, 2022

Food retail demand has become fractured across multiple channels, with traditional brick-and-mortar formats losing out to the online medium. Then in 2021, grocery ecommerce sales reached 9.5% In 2019, online grocery accounted for 6.3% of total US grocery sales. and are predicted to increase to 11.1% and then 20.5%

Management 288

Management eCommerce Omnichannel Operations 288

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. Those grocery retailers that listen, and move proactively, could have a very good 2021. Bill Beyea is Senior Manager, Promotion Intelligence Advisory Services for Inmar Intelligence. Only more so.

Retail 279

Retail Mobile Reference Download 279

Kissmetrics

SEPTEMBER 3, 2021

Content Management. While managing your website content used to be a time-consuming, exhaustive process that took hours of coding, new marketing technology has automated cumbersome processes, allowing marketers to dedicate time to other important pursuits. MarTech 2021 Trends: Conclusion. Then your MarTech tool can do the rest.

Marketing 278

Marketing Reference Leisure Consumer 278

Kissmetrics

JULY 12, 2021

Generate Leads, Close Seals, and Manage Your Pipeline on Auto-Pilot With HubSpot. This marketing software lets you drive revenue with lead management, mobile marketing, and more. Their first product was “Lead Management” in 2006, but the company has grown tremendously since then and now offers a larger variety of features.

Marketing 362

Marketing Payment Services Payments Events 362

ChannelAdvisor

DECEMBER 21, 2021

As we close out this incredible year, we’re taking a quick look back at some of the most popular resources we provided in 2021. . In case you missed any, we’re listing our top 10 resources from 2021 below. Spoiler alert: We make a few appearances, including the #1 spot in the channel management category.) .

eCommerce 130

eCommerce Webinar eCommerce Software Fulfillment 130

Retail TouchPoints

MARCH 8, 2021

Since the start of the pandemic, companies have had to make an aggressive shift to an all-digital marketing approach, with email being the go-to channel. That’s why we predict retailers will increase authentication efforts in 2021; and inbox providers agree. Increased efforts to protect — and better manage — customer data.

Customer Data 156

Customer Data Travel Mobile Banking 156

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The Retail Management Suite from Jesta I.S. The Retail Management Suite from Jesta I.S.

POS 242

POS Omnichannel Supplies Mobile 242

Omnisend

NOVEMBER 18, 2021

The 2021 holiday season is already different from holiday seasons of the past, starting with manufacturing and trickling down to shipping. Be ready to manage a higher-than-average rush of holiday orders. Notifying the selling channel of the shipping confirmation can be a tiring process if you do it by hand.

Shipping 148

Shipping Merchant Services Shipping Labels Supplies 148

Retail TouchPoints

APRIL 5, 2021

So after a year of such rapid transformation, what can we expect to see in 2021? With the economy not expected to recover to pre-COVID-19 levels for some time, this is a trend we see continuing into 2021. In 2021, it won’t be adequate for merchants to only support card transactions online if they want to stand out in a crowded market.

Merchant Services 220

Merchant Services Payment Services Payments eCommerce 220

ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 147

eCommerce Gifts Shipping Costs Shipping 147

ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 144

eCommerce Gifts Shipping Costs SEO 144

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

ROI Revolution

JUNE 29, 2021

Published June 29, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape. June 29 update.

eCommerce 78

eCommerce Events Blog Channel 78

ChannelAdvisor

DECEMBER 21, 2021

As we close out this incredible year, we’re taking a quick look back at some of the most popular resources we provided in 2021. . In case you missed any, we’re listing our top 10 resources from 2021 below. Spoiler alert: We make a few appearances, including the #1 spot in the channel management category.) .

eCommerce 98

eCommerce Webinar eCommerce Software Fulfillment 98

Retail TouchPoints

AUGUST 17, 2022

Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. Referrals are trustworthy brand awareness channels with low customer acquisition costs (CAC) and sustainable, organic ways to acquire customers. In 2021, 20.8%

eCommerce 363

eCommerce Payment Services Channel Social Media 363

Kissmetrics

JANUARY 2, 2021

If there’s one digital advertising channel that cuts across all others, including automation, it has to be content marketing. Even if they handle 100% of the initial implementation, they know that your team needs to manage and operate it all. He worked at a top-tier marketing team, managing hundreds of thousands of leads.

Marketing 363

Marketing Operations Definition Recommendation 363

Retail TouchPoints

MAY 3, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. Those grocery retailers that listen, and move proactively, could have a very good 2021. Bill Beyea is Senior Manager, Promotion Intelligence Advisory Services for Inmar Intelligence. Only more so.

Retail 186

Retail Mobile Reference Download 186

ROI Revolution

JULY 6, 2021

Published June 29, 2021 | Updated July 6, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 78

eCommerce Consumer Marketing Shipping 78

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Prioritizing channels with larger contributors to current traffic.

B2B 145

B2B eCommerce Payment Services Marketing 145

ROI Revolution

OCTOBER 5, 2021

Published June 29, 2021 | Updated October 5, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 120

eCommerce Gifts Shipping Costs SEO 120

Ecommerce Platforms

DECEMBER 20, 2021

Affiliate management services, or systems, are slightly different. Instead of helping affiliates discover brands, these management services help brands discover affiliates. Many affiliate management services allow companies to connect with affiliate partners to boost your business. The 5 Best Affiliate Management Services.

Merchant Services 104

Merchant Services Management eCommerce Multi-channel 104

UpSellIt

MAY 13, 2021

UpSellit has been recognized as a 2021 Inc. The 2021 list features companies that have managed to not only rise, but thrive amidst the chaos and uncertainty of unprecedented times. Setting the standard for excellence in company culture and management is not the result of an isolated accomplishment. Best Workplace !

Magazine 127

Magazine Management Improvements Channel 127

Retail TouchPoints

SEPTEMBER 1, 2021

Vestcom uses data management capabilities to synthesize and streamline store-level data and deliver item-specific, price-integrated messaging at the shopper’s point of decision. retail channels including grocery, drug and dollar. billion in a cash transaction subject to certain closing and post-closing adjustments. Vestcom has 11 U.S.

Channel 315

Channel Management Marketing Other 315

lateshipment

NOVEMBER 11, 2021

Halloween is done and we’re onto the next big stop — Thanksgiving and BFCM 2021 (Black Friday and Cyber Monday). All this excitement stems from the sole fact that shoppers in US households are expected to spend close to $25 billion for BFCM in 2021. Why is Customer Support Imperative During BFCM 2021?

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

Ecommerce Platforms

JUNE 1, 2021

Options range from SEO solutions to inventory management tools. There’s everything from agent activity tracking to a live real-time dashboard, ticket management, and so much more. For agents working with your business, you also get various management tools like smart or manual chat routing and work scheduling. Pricing ??.

Live Chat 197

Live Chat Shopify Multi-channel Omnichannel 197

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . You can also focus on the channels where your customers go the most and sell to them there. The battle for speed (?)

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Ecommerce Platforms

NOVEMBER 10, 2021

If you’re limited in terms of budget, then you might find it difficult to manage the expenses associated with running a tool like Zendesk. Easy to use when you want to streamline multiple channel support. Easy to manage customer issues with ticket tools. Fortunately, you’re not completely out of luck. Zendesk Pros ??.

Live Chat 118

Live Chat Multi-channel Omnichannel Channel 118

GetElastic

SEPTEMBER 2, 2021

I have been an Account Manager and Consultant for a large portion of my career before making the switch to sales and marketing operations a few years back. I recently joined Elastic Path in January of 2021, where I am really enjoying working in the eCommerce market and learning a ton. Market Trends in B2B eCommerce. Time = Money.

B2B 141

B2B Management eCommerce B2C 141

Retail TouchPoints

FEBRUARY 16, 2024

In fact, according to the Genesys State of Customer Experience Report , only 18% of consumers worldwide said that online retailers provided exceptional service last year — down 22% from 2021. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale.

Customer Experience 294

Customer Experience Payment Services Improvements Customer 294

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. and Canadian field management and stores associates were temporarily furloughed until they could safely return to their positions.

eCommerce 152

eCommerce Apparel Shipping Operations 152

Ecommerce Platforms

OCTOBER 18, 2021

You can find apps for SEO tools, collecting customer reviews and even inventory management. Sell across multiple digital channels. Though BigCommerce does have a learning curve to manage, it could help you out with incredible site optimization if you learn how to use it. Easy to sell across multiple channels. Pricing ??.

Payment Services 202

Payment Services eCommerce Payments BigCommerce 202

GetElastic

SEPTEMBER 9, 2022

Supply Chain Crisis & Product Catalog Management. From a manufacturer or retailer perspective, perhaps the answer lies in product catalog management. Content Creator and Analyst Olha Didenko writes in a post dated August 2021 about the perfect storm leading to the supply chain crisis. An International Crisis in the Making.

Supplies 78

Supplies Management Shipping Costs Payment Services 78

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Mobile channels generated significant increases for 30% of respondents, and ecommerce marketplaces made significant revenue gains for 27%.

Omnichannel 276

Omnichannel Fulfillment Customer Retention Channel 276

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 152

Consumer Payment Services Fulfillment Multi-channel 152

ChannelAdvisor

AUGUST 24, 2021

The year’s best e-commerce event, ChannelAdvisor Connect , returns September 14-15, 2021! ChannelAdvisor supports over 190 channels and we’re constantly adding new ones. Learn about new global marketplaces and opportunities to increase your reach and sales in Expanding Your E-Commerce Footprint Through New Sales Channels.

eCommerce 98

eCommerce Events Channel Fulfillment 98

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 286

Customer Experience Shipping Costs eCommerce Improvements 286