Kibo

APRIL 16, 2021

Even after a massive shift to ecommerce in 2020, eMarketer predicts that 2021 will still see more than 14% ecommerce growth. A great customer experience strategy is key in order to stay competitive, but it’s not worth the effort if retailers don’t also have their backend logistics and order management up to speed.

Management 118

Management Shipping Costs Fulfillment Download 118

Forrester eCommerce

APRIL 23, 2021

Watch my video blog on climate change as a systemic risk, and catch a sneak peek of some of our research on climate change risk management solutions. Over a billion people worldwide celebrate Earth Day. Does this include your customers?

Blog 463

Blog Management Customer 463

Retail TouchPoints

APRIL 23, 2021

The 2021 class of impressive leaders is comprised of founders, CEOs, creative directors, design managers, marketing executives, ecommerce gurus, VPs and many more changemakers rewriting the rules of retail in unique and exciting ways. Robert Timothy Blair , Manager Retail Operations: Customer Experience , White House BLACK MARKET.

Retail 325

Retail Omnichannel Management eCommerce 325

Retail TouchPoints

NOVEMBER 15, 2021

Casper Sleep has entered into a definitive agreement to be acquired by Durational Capital Management LP , which will take the mattress retailer private. million in Q3 2021 despite a 26.8% Durational Capital will pay $6.90 for each outstanding Casper share, a 94% premium over the closing price on Nov. year-over-year revenue boost.

Management 325

Management Definition Recommendation Retail 325

Forrester eCommerce

OCTOBER 29, 2020

Employee experience in 2021 will be defined by long-term remote work and crisis management. Success will depend on the strength of an organization's employee experience strategy and technology investments. Learn more.

Technology 373

Technology Management Customer 373

Forrester eCommerce

DECEMBER 29, 2020

Forrester’s 2021 Global Enterprise Content Management Survey is open … and we’re looking for your participation! This survey is intended for enterprise content management (ECM) or content services decision-makers and influencers in end user organizations.

Management 315

Management Information Customer 315

My Wife Quit Her Job

OCTOBER 9, 2022

you can now sell on eBay without PayPal using eBay Managed Payments. In this post, you’ll learn everything you need to know about how to sell on eBay without Paypal, including how to use Managed Payments. eBay ended its 19-year partnership with PayPal in June 2021 […]. Can You Sell On eBay Without A PayPal Account?

PayPal 231

PayPal Payment Services Management Definition 231

Forrester eCommerce

SEPTEMBER 17, 2020

Monica Behncke, Vice President, SiriusDecisions Research, explains in her introduction to Forrester’s SiriusDecisions 2021 Planning Assumptions. Amid unprecedented uncertainty lies vast opportunity for B2B leaders.

B2B 417

B2B Management Marketing 417

Forrester eCommerce

OCTOBER 21, 2020

Learn how customer service will evolve in 2021. The purpose of customer service is no longer just to alleviate run-of-the-mill inconveniences; it is to provide fundamental and necessary services for consumers devastated by the COVID-19 pandemic.

Customer 517

Customer Consumer Banking Management 517

Forrester eCommerce

JANUARY 12, 2021

^CLICK IMAGE FOR FULL SCREEN^ The channel software stack comprises a group of technologies that help companies develop, design, and execute plans to find, recruit, onboard, develop, enable, incent, co-sell with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Customer Experience 545

Retail TouchPoints

APRIL 26, 2023

Retail managers now face employee management and safety challenges that require additional tools and oversight. Retail managers must address these incidents’ effects on employee morale and retention. There are many options that retail managers can pursue to mitigate the additional stresses faced by their workforce.

Management 289

Management Retail Improvements Events 289

Forrester eCommerce

AUGUST 29, 2021

It’s 2021 and as a Technology Executive you’ve successfully adapted to a decade of digital transformation and more recently managed to keep your business resilient through the pandemic-driven recession. Be Bold, Be Creative, Be Different. But the challenges don’t end there.

Technology 238

Technology Management Customer 238

Retail TouchPoints

FEBRUARY 10, 2021

In 2021, color and design trends will help create retail environments that aid in customers’ confidence in the stores they shop in and their overall experience. Based on these trends and more, Sherwin-Williams is predicting four key trend palettes for the new year from its 2021 Colormix Forecast.

Retail 299

Retail Marketing Customer Technology 299

Retail TouchPoints

MARCH 3, 2021

The Michaels Companies (Michaels) and funds managed by affiliates of Apollo Global Management Inc. Apollo) have entered into a definitive merger agreement through which investment funds managed by affiliates of Apollo will acquire the company. The transaction values Michaels at an equity value of approximately $3.3

Management 287

Management Definition Omnichannel Improvements 287

Forrester eCommerce

JUNE 14, 2021

The latest edition of “The Forrester Wave™: Content Platforms, Q2 2021” is now available to Forrester clients! The enterprise content management (ECM) market continues its evolution, with vendors stepping up their investments in cloud-first, flexible platforms.

Management 297

Management Marketing Technology Customer 297

Retail TouchPoints

OCTOBER 4, 2021

The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. The 2021 holiday season will mark a golden opportunity for retailers to get a head start on this process by directly gathering data from customers during a high traffic period. “

Merchant Services 321

Merchant Services Payment Services X-cart Supplies 321

Kissmetrics

JANUARY 27, 2021

How’s it doing in 2021? Video and voice search are leading the charge in 2021. So, what’s happening in content marketing, version 2021? Content Marketing: 2021 Current Trends. Great marketers measure, manage, and tweak. 2021 Video and Live Streaming. Let’s talk about content marketing. Is it still the king?

Marketing 311

Marketing Social Media Blog B2C 311

Forrester eCommerce

APRIL 28, 2021

2020 was the year that every digital business fell in love with their OMS. With the pandemic exacerbating the need for diverse and effective fulfillment options, retailers and vendors were forced to innovate – and innovate quickly. As a sign of the times: A year ago, there were a handful of little-known “curbside pickup providers.” […].

Management 446

Management Retail Fulfillment Customer 446

Forrester eCommerce

JANUARY 16, 2023

 Forrester data shows that, in 2021, 46% of APAC infrastructure decision-makers whose organizations are adopting cloud say they want to use managed services from cloud service providers. Leading firms use a mix of service providers to build their future-fit strategies. Forrester

Management 195

Management 195

Forrester eCommerce

NOVEMBER 29, 2021

In my new report, Now Tech: Bot Management, Q4 2021, I discuss the ongoing scourge of bad bots and define the vendor landscape for bot management solutions. I chatted with my research associate, Isabelle Raposo, about this report over the course of the research process.

Management 195

Management Customer 195

Kissmetrics

FEBRUARY 16, 2021

With the constant addition of new features, like passage indexing and mobile-first indexing, the SERPs of 2021 look far different than they did just a year or two ago. Here’s what you need to know about SERPs in 2021. SERP Result Trends in 2021. What SERP result trends should you pay attention to for 2021 and beyond?

SEO 359

SEO Mobile Games Marketing 359

Forrester eCommerce

OCTOBER 20, 2020

Sales enablement leaders should be prepared to optimize and expand the all-virtual environment in 2021. Annual planning — for resources, personnel, and programs — will be particularly difficult as enablement leaders solve for the current environment but also anticipate what comes next.

Improvements 379

Improvements Management 379

Forrester eCommerce

MARCH 31, 2021

I have looked at three topics, that of European cyber regulations, European CISO budgetary trends in 2021, and finally the career paths of CISOs at major UK FTSE 100 organizations. Just like waiting for the bus, 3 pieces of European focused research I have authored have published over the last few days. What becomes apparent […].

Management 348

Management Operations Customer 348

Forrester eCommerce

NOVEMBER 17, 2021

Following up the previously published Now Tech report, I’m excited to announce that “The Forrester Wave™: Enterprise Fraud Management In Asia Pacific, Q4 2021” is now live.

Payment Services 195

Payment Services Management Information Customer 195

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. Foot Locker managed solid 6.9% Target’s Store-Based Fulfillment Model Drives Convenience.

Consumer 328

Consumer Toys Department Stores Fulfillment 328

Forrester eCommerce

JUNE 3, 2021

Following up the previously published Now Tech report, I’m excited to announce that The Forrester Wave™: Cross-Channel Campaign Management In Asia Pacific, Q2 2021 is now live.

Channel 231

Channel Management Customer Data Technology 231

Forrester eCommerce

MARCH 22, 2021

In case you missed, Now Tech: Cross-Channel Campaign Management In Asia Pacific, Q1 2021 is out, where we covered 27 key CCCM players in the region. Contextual. Personalized. – The three words that every customer longs for and every marketer strives for. The pace of consumer behavior change has mutated this year as a […].

Channel 246

Channel Management Consumer Marketing 246

Forrester eCommerce

NOVEMBER 2, 2021

Today, we released The Forrester Wave™: Unified Endpoint Management, Q4 2021. This is the third year we’ve published our unified endpoint management (UEM) Forrester Wave (see our past reports from 2018 and 2019), and this year, we looked at the top 11 vendors in the market and evaluated them across 24 criteria.

Management 195

Management Marketing Information Technology 195

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

Omnichannel 306

Omnichannel Fulfillment Shipping Costs Social Media 306

Kissmetrics

SEPTEMBER 3, 2021

Content Management. While managing your website content used to be a time-consuming, exhaustive process that took hours of coding, new marketing technology has automated cumbersome processes, allowing marketers to dedicate time to other important pursuits. MarTech 2021 Trends: Conclusion. Then your MarTech tool can do the rest.

Marketing 278

Marketing Leisure Reference Consumer 278

Forrester eCommerce

MAY 14, 2021

I am excited to announce The Forrester Wave™: Endpoint Security Software As A Service, Q2 2021. Although Forrester has previously published other endpoint security Waves, this is the first Endpoint Security Software Wave that exclusively focused on SaaS-delivered products and functions.

Other 304

Other Management Customer 304

Retail TouchPoints

MARCH 8, 2021

That’s why we predict retailers will increase authentication efforts in 2021; and inbox providers agree. During the Summit, I asked Marcel Becker, Director of Product Management at Verizon Media, “If you could wave a magic wand, what’s one big change you would like to see in email?” They tarnished the reputation of brands.

Customer Data 180

Customer Data Travel Banking Mobile 180

Forrester eCommerce

OCTOBER 20, 2020

Read what we predict for retail in 2021. In the wake of the pandemic's deluge of disruption, retailers, brand manufacturers, and ecosystem players such as mall operators are entirely rethinking their businesses, heralding much change ahead.

Operations 246

Operations Retail Supplies Consumer 246