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Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail TouchPoints

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy.

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3 Predictions for the Future of Omnichannel 

Retail TouchPoints

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

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Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

But in the retail realm, activist investors have recently latched on to a tactic that is relatively new — pushing ailing store brands to spin off their ecommerce business into a standalone company. Kohl’s , Macy’s and Neiman Marcus are among the retailers that have faced this particular pressure in the last year and a half.

eCommerce 253
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Walmart, Target Maintain Upward Omnichannel Trajectory in Q2 2021

Retail TouchPoints

Walmart and Target both posted strong Q2 results, with both retailers continuing to capitalize on the ongoing ecommerce surge while maintaining solid brick-and-mortar growth. The biggest standout was Target’s same-day digital services, which grew nearly 55% in 2021 on top of the 270% growth posted in 2020. compared to Q. compared to Q.

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Macy’s Declines to Spin Off Ecommerce Operations, Citing ‘High Execution Risk’

Retail TouchPoints

Following better-than-expected Q4 and full-year 2021 results, the Macy’s, Inc. Board of Directors announced that the company’s ecommerce operations will remain integrated within the larger business, not spun off into a separate company. . in a statement. I am proud that Macy’s, Inc.

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Top Market-Driven B2B eCommerce Trends of 2021

GetElastic

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B businesses should avoid succumbing to “Mobile Doom Loop” thinking, signalled by: Doubts surrounding mobile ROI.

B2B 145
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Omnichannel Retail Index Spotlights 4 Investment Areas

Retail TouchPoints

The best practices employed by the “leading-edge” and “innovative” brands quickly became the standards for every company to compete against. The highest-ranking company implemented 85% of designated best practices, a significant increase from the highest score ( 72% ) in 2021.