Retail TouchPoints

MARCH 2, 2022

Following a successful 2021 pilot that offered brands sponsored on-site ads, Nordstrom Media Network (NMN) has expanded to include off-site channels including paid social and display ads, YouTube video, search and shopping ads and affiliate campaigns.

Channel 245

Channel Retail Customer Experience Operations 245

iVend

JUNE 15, 2022

For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation. Learn more about how we’re enabling omnichannel integration. This lack of distinction between channels means that shoppers expect the same pricing, no matter how they transact.

Customer Experience 98

Customer Experience Customer Retail Channel 98

Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. And that gave way to stellar branding, and lackluster products, creating a bubble in customer acquisition channels.”

Omnichannel 335

Omnichannel Consumer Channel Toys 335

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 246

Shipping Costs Improvements Live Chat Retail 246

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

iVend

APRIL 17, 2023

But since late 2022, chatGPT (or chat Generative Pre-trained Transformer to give it its full moniker) has taken AI into new applications and got everyone, well, chatting. iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS?

POS 98

POS Omnichannel Retail Social Media 98

Retail TouchPoints

FEBRUARY 7, 2023

But the luxury market sits in a unique position of growth: spending on luxury goods grew approximately 20% in 2022, according to Bain & Company , and it is likely to expand further through 2023. These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands.

Payments 289

Payments Omnichannel Payment Services Consumer 289

Forrester eCommerce

MARCH 16, 2022

since the pandemic began, and customer service organizations have managed the impossible: moving thousands of agents home practically overnight and rapidly deploying new digital channels, all while supporting millions of COVID-19-stressed customers. Our world has changed, and customer expectations have changed with it.

Customer 362

Customer Channel Management Customer Experience 362

Retail TouchPoints

DECEMBER 22, 2022

The winners were revealed and celebrated at the 2022 PAVE Gala earlier in December in New York City, and now we’re spotlighting their craftsmanship with a special report and interview series featuring the leaders driving these projects. Part two will be revealed in this same experience on December 27. .

Consumer 264

Consumer Retail Toys Presentation 264

Retail TouchPoints

APRIL 26, 2022

Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation. The rapidly growing retailer, which raised $100 million in a February 2022 funding round, plans to open 25 new stores in 2022 , with more coming in 2023. RTP: Foxtrot recently received $100 million in Series C funding.

Payment Services 263

Payment Services Omnichannel Shipping Costs Operations 263

Retail TouchPoints

JANUARY 24, 2022

Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many executives are confident that the industry will prevail. In fact, 32% believe that retail as a whole will experience 5% growth or more this year, according to Deloitte’s 2022 Retail Industry Outlook.

Retail 263

Retail X-cart Omnichannel Supplies 263

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 227

Customer Loyalty Customer Retail Shipping Costs 227

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. For example, while 49% of respondents said they shopped the same amount in 2023 as they did in 2022, 43% believed that they ultimately spent more money. “We

Shipping Costs 263

Shipping Costs Consumer Mobile Channel 263

Retail TouchPoints

NOVEMBER 3, 2021

Seun Sodipo will take the CFO job in February 2022. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business.

Payments 263

Payments Payment Services Omnichannel Channel 263

Ecommerce Platforms

AUGUST 15, 2022

Read below for all the Make it Big Conference details for 2022, including: What is Make it Big? Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference. Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference.

BigCommerce 104

BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Retail TouchPoints

AUGUST 17, 2022

As a result, Foot Locker will create content and campaigns for an extended period. Associates are under-tapped, especially on digital channels: Kids Foot Locker associates (known as ‘Stripers’) encapsulate the brand and its consumers.

Social Media 278

Social Media Omnichannel Apparel Consumer 278

Retail TouchPoints

AUGUST 9, 2022

Chico’s FAS first entered into a strategic agreement with fabric in early 2022 to deploy a cloud-based distributed order management and inventory system. The goal of the new partnership is to accelerate the retailer’s digital architecture growth to enable better omnichannel customer engagement.

Omnichannel 293

Omnichannel eCommerce Channel Operations 293

Ecommerce Platforms

APRIL 11, 2022

This omnichannel customer service software currently supports more than 50,000 businesses worldwide, offering everything from increased customer satisfaction to better agent productivity. Zoho Desk Review: Omnichannel Support. There’s domain mapping to make your help center feel like a natural extension of your brand.

Multi-channel 104

Multi-channel Live Chat Omnichannel Management 104

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise. Location-Powered Experiences Drive Results.

Payment Services 267

Payment Services Retail Shipping Costs Mobile 267

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 285

eCommerce Omnichannel Channel Department Stores 285

Ecommerce Platforms

MARCH 27, 2022

9 POS System Software for Coffe Shops and Cafes in 2022. Here’s our list of the best GetResponse Alternatives in 2022 (in no particular order). HubSpot Marketing Hub Review (Mar 2022) – The Ultimate Guide. HubSpot Pricing (Mar 2022): The Ultimate Guide to HubSpot's Products and Pricing Plans. Go to the top.

Live Chat 104

Live Chat Social Media Marketing Multi-channel 104

Retail TouchPoints

APRIL 5, 2023

Yalof shared in the company’s Q4 2022 earnings report that leasing occupancy grew 170 basis points year over year. in the 2022 fiscal year compared to 2019, thanks to the changing mix of retailers in the comparable pool as well as retailer expansions that occurred during the year. In addition, total tenant sales increased 11.8%

Food and Beverages 306

Food and Beverages Operations Consumer Omnichannel 306

365 Retail

MAY 17, 2022

Axerve, Payment Partner to Grow, specialising in creating accessible and frictionless payment solutions for Ecommerce and physical sales, today announces the release of a new white paper, ‘ New technologies and trends in digital payments in 2022 ’. Download the White paper.

Merchant Services 105

Merchant Services White Paper Payment Services Multi-channel 105

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Give customers a better experience with an Omnichannnel approach.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 272

Technology Customer Loyalty Omnichannel Consumer 272

Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. said Michael Conway, Group President of International and Channel Development at Starbucks in a statement. “We

Technology 271

Technology Omnichannel Operations Marketing 271

Retail TouchPoints

JANUARY 2, 2024

In 2022, 36% of its business came from online channels. To improve brand equity and loyalty among its increasingly global customer base, Mango also is building on its value proposition, which combines design, style and quality.

Fashion 248

Fashion Events eCommerce Channel 248

Retail TouchPoints

APRIL 26, 2024

billion on their pets in 2022, up from $123.6 While we look to leverage the insight and data we gather in one channel to make us smarter across the board, we also design and communicate with the specific channel needs in mind. Americans spent $136.8 billion in 2021, according to the American Pet Products Association.

Toys 271

Toys Social Media Subscription Consumer 271

PERQ

NOVEMBER 14, 2022

They were talking about concepts we’re passionate about here at PERQ, including: the Renter’s Journey, lead source attribution, and omnichannel prospect engagement. but the experiences are not connected. Knowing what experiences work and for whom allows multifamily marketers to finely tune their approach.

Multichannel 69

Multichannel Omnichannel Technology Channel 69

Omnisend

DECEMBER 14, 2023

Selling on multiple channels need not cost a fortune if you do it right. In fact, selling on multiple channels should bring in more value than the cost you’ll incur on setting up those retail channels. Any business in today’s digital world should be utilizing multiple sales channels instead of relying only on their websites.

Multichannel 78

Multichannel Social Media Payment Services Shipping Costs 78

Retail TouchPoints

APRIL 10, 2023

The ultimate goal is to deliver personalized, omnichannel experiences to customers in all of Pandora’s 100 markets. Turning Customers into Brand Ambassadors (Source: Pandora) After more than 30 years operating in brick-and-mortar, Pandora began to debut online in markets around the world in 2014.

Jewelry 258

Jewelry Omnichannel Operations Technology 258

Retail TouchPoints

OCTOBER 31, 2023

Consumers’ ongoing shift to digital channels, and the unpredictability of their purchasing behaviors, is driving retailers to be conservative with their holiday hiring. That’s one reason that associates prize schedule flexibility: those citing the lack of it as a reason they consider leaving their employer is up 14% from 2022.

Omnichannel 277

Omnichannel Consumer Management Technology 277

Retail TouchPoints

JANUARY 4, 2023

“Direct to consumer” is so 2022. We’re seeing businesses behaving more like creators in some ways , using organic content to source feedback from customers, not just as a marketing strategy, but to inform their business,” said Katherine Shappley, VP of Meta ’s Commerce Business Group at a recent media event.

Social Media 288

Social Media Omnichannel Channel Information 288

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 257

Retail Supplies Merchant Services Social Media 257

Retail TouchPoints

SEPTEMBER 2, 2022

After you establish your value proposition, you need to map out the channels you’ll use to market and sell to consumers. Pete Olanday, Director of Retail Consulting at Vertex, noted how critical it is to not just be present on the commerce channels consumers use but also to leverage the marketing and communication tactics they prefer.

Merchant Services 313

Merchant Services Shipping Costs Channel eCommerce 313

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Social Media 270

Social Media Shipping Costs Customer Experience Consumer 270

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. Meanwhile, only 15% said they’re going to spend less.

Technology 272

Technology Shipping Costs Omnichannel Mobile 272