Retail TouchPoints

AUGUST 31, 2022

27, 2022, has announced a combination of store closures and layoffs designed to reduce its SG&A (selling, general and administrative) expenses by $250 million in fiscal 2022. As of May 28, 2022, the retailer operated a total of 955 stores, including 769 Bed Bath & Beyond locations.

Customer Retention 245

Customer Retention Supplies Operations Fulfillment 245

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023. A major reason for this drop?

Consumer 249

Consumer Shipping Costs Customer Retention Information 249

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With that being said, in this blog, I will give a general overview of seven major DTC eCommerce trends you should keep an eye on for your brand to succeed in 2022.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. What is Customer Retention, and Why is it Important?

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Customer Customer Retention Blog eCommerce 97

Groove

JULY 24, 2022

Looking to bring their online presence into 2022, Dippin’ Dots contracted Groove Commerce to create an all-new eCommerce store that would update their outdated BigCommerce instance. Customer Engagement: As eCommerce experts, we know that a high level of customer retention starts with a high level of customer engagement.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

Retail TouchPoints

SEPTEMBER 30, 2022

Bed Bath & Beyond continued to struggle in Q2 2022 with the retailer’s sales falling 28% in the quarter, which ended Aug. The company is aiming to weather recent cuts and net losses, which reached $366 million for Q2 2022, with the help of a $375 million loan it took out in late August. million members within months of its launch.

Customer Retention 157

Customer Retention Supplies Customer Retail 157

Korona

FEBRUARY 2, 2022

Keeping customers satisfied with your products and services should be the main focus of any business. Many companies now spend incredible amounts of time and money on improving their customer service and the overall customer experience at their store, whether it be online or brick-and-mortar. And few are aware of this.

Customer Experience 52

Customer Experience Customer POS Retail 52

Retail TouchPoints

JULY 5, 2022

Although some dynamics of the commerce landscape have changed, largely due to consumers venturing more eagerly back to stores following COVID-19, the survey findings paint an intriguing picture of how retailers’ omnichannel strategy will need to evolve to drive growth in 2022 and beyond.

Omnichannel 231

Omnichannel Fulfillment Customer Retention Channel 231

GetElastic

JANUARY 13, 2022

Industry analyst Gartner publishes predictions for the upcoming year based on research and trends, and 2022 brings us to their latest findings; perhaps the most dynamic subject on the minds of analysts and organizations alike, is the future of buyer behavior. 100% Digitally Focused on the Buyer’s Needs. Unified Commerce Experience.

Omnichannel 78

Omnichannel Customer Retention Social Media Customer Experience 78

Retail TouchPoints

FEBRUARY 7, 2024

It allows brands to create a game-like experience in a real-life setting, enhancing customer engagement and the overall shopping experience. Augmented and virtual reality (AR/VR) have entered the mainstream, creating an opportunity for a stronger brand-customer relationship that fuels ongoing loyalty and engagement. Make it fun.

Retail 225

Retail Games Clothing Customer Retention 225

Pivotree Blog

MAY 16, 2023

ATLANTA, GA, United States — Syndigo announced the recipients of the 2022 Partner of the Year awards at the recent North America Partner Kickoff event held in Atlanta, Georgia. Syndigo North America Delivery Partner of the Year 2022: ThoughtSpark Syndigo works with delivery partners who provide specific services.

Beauty and Health 52

Beauty and Health Automotive Customer Retention Management 52

Smile.io

FEBRUARY 2, 2024

has built up the world's largest dataset of loyalty and retention data. has built up a decade of all-time data with over 700 million shoppers and over 800 million point transactions of customers earning and redeeming points with ecommerce brands. loyalty program impacts how often your customers buy from you. Adding a Smile.io

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Ecommerce Platforms

JANUARY 13, 2022

And those benefits ring true for just about every subscription business: Subscriptions attract more customers. It's a much easier pill to swallow when a customer only has to pay $10 or $20 each month for a product instead of a lump sum of anything higher, whether that's $100, $500, or $1,000. You build extreme brand loyalty.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

Omnisend

DECEMBER 22, 2021

These metrics can include customer lifetime value and subscription rates. This can be for promotions, customer care, or retargeting. Retaining the old customers and keeping them hooked with your brand will increase sales. Cost per acquisition is the total cost you spend on acquiring a new customer. Unsubscribe rate.

X-cart 78

X-cart eCommerce Shopping Carts Shipping Costs 78

365 Retail

NOVEMBER 14, 2022

With Black Friday and Cyber Monday just around the corner, planning for a successful 2022 peak season is essential – now more than ever. It’s no secret that customers start their research well in advance of Black Friday, with eager bargain hunters revealed to be searching for deals 12 weeks before the big day. .

Payment Services 57

Payment Services Shipping Costs Merchant Services Order Fulfillment 57

GetElastic

OCTOBER 12, 2021

While you could probably find a buyer through any of these channels, connecting and converting the right buyers will depend on you reaching your customers when and where they are. The number of orders placed online and picked up at bricks-and-mortar stores by customers grew 208% during the pandemic. But, there is a catch. Forrester ).

Omnichannel 148

Omnichannel Multichannel Channel Customer Retention 148

AcquireConvert

OCTOBER 23, 2022

Email marketing is the practice of sending personalized emails to groups of customers in your list — usually with the aim of customer education, customer acquisition or customer retention. Educating customers about products and services (“lead nurturing”). Advising customers of a “back in stock” product .

Marketing 52

Marketing Mobile Small Business Retail Customer Retention 52

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

Shipping Costs 203

Shipping Costs Gifts Fulfillment Consumer 203

Groove

OCTOBER 7, 2022

Types of Subscription Programs Replenishment The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. In some cases.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Retail TouchPoints

FEBRUARY 8, 2023

Per Statista , the global cost-per-click (CPC) of search advertising in Q1 2022 was at $0.62, compared to $0.52 Until the cost of digital advertising comes down, retailers can focus on new customer acquisition and retention tactics that won’t break the bank. Today, it’s all about building long-term relationships with customers.

Social Media 223

Social Media Retail Customer Retention Consumer 223

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Promote Retention by Offering Something No One Else Can.

Shipping Costs 214

Shipping Costs Omnichannel Customer Retention Retail 214

Retail TouchPoints

SEPTEMBER 19, 2022

A customer has a question but can’t find anyone to help. But the whole time, the customer is frustrated and getting more unhappy with each passing second. But the whole time, the customer is frustrated and getting more unhappy with each passing second. When they finally track someone down, the employee doesn’t know the answer.

Marketing 221

Marketing Retail Information Customer Retention 221

Groove

OCTOBER 7, 2022

The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. This is easily the most common subscription program type leveraged as of 2022. Replenishment.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

365 Retail

AUGUST 30, 2022

As Brits continue to face an inflation crisis with the cost-of-living continuing to surge, are supermarket loyalty schemes enough to retain customers? Are more customers likely to join loyalty schemes because of the cost-of-living crisis? In fact, the study reported a 15% decline in supermarket memberships between 2018 and 2022. .

Customer Retention 104

Customer Retention Subscription Consumer Channel 104

Smile.io

FEBRUARY 1, 2022

Here we have compiled a list of 22 Black-owned small businesses to support in 2022 from four different categories— fashion and accessories, beauty and skincare, haircare, and home and lifestyle. They even reward their loyal customers through their Unwrap Rewards program and tiered-VIP program. Talk about a glowing endorsement.

Beauty and Health 71

Beauty and Health Accessories Fashion Clothing 71

Smile.io

MARCH 8, 2024

billion in 2022 and is forecasted to reach $2,880.3 The Guide to Setting Up a Loyalty Program for Shopify Plus Learn how the top Shopify Plus brands create a loyalty program that customers love. Each one of those users is a potential customer.  billion visitors in 2022. billion by 2028.

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Ecommerce Platforms

OCTOBER 24, 2022

Here are some of the most valuable email marketing stats to check out in 2022. With email marketing, companies can capture the attention of their target audience, nurture leads into dedicated customers, and boost average order value. In 2022, the revenue for email marketing was expected to be around $9.62 billion by 2027.

Marketing 196

Marketing B2B B2C Mobile 196

Smile.io

NOVEMBER 14, 2023

  Welcome, and thanks for joining us because your journey here mirrors your customer's experience with your products and ultimately purchases. Without first-party data and server-side tracking, you might be losing potential loyal customers. What is first-party data?

Customer Retention 46

Customer Retention Shopify White Paper Multi-channel 46

ROI Revolution

JANUARY 5, 2022

Updated January 5, 2022. Ecommerce impacts to expect from the pandemic in 2022. in 2022 to make up 16.1% The COVID-19 pandemic has sparked a true customer transition to digital. Some of the digital trends that will continue to grow in 2022 include buy now, pay later (BNPL), digital grocery, and social commerce.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

iVend

MARCH 14, 2023

During the 2022 holiday season, 74% of shoppers visited a shopping centre, up from 70% ** in 2021, which translated to 39% of spend being in brick and mortar stores, up from 34% in 2021. Mobile POS allows store associates to get alongside customers as they are making their buying decisions.

POS 97

POS Point of Sale Mobile Payment Services 97

365 Retail

JANUARY 31, 2022

Leading insights-led customer engagement platform, MoEngage , has announced a four-fold increase in European revenues year-on-year, as it looks to accelerate its next growth phase, consolidating its position as a martech leader while opening up new European markets in 2022.

Customer Retention 52

Customer Retention Mobile Technology Games 52

Ecommerce Platforms

DECEMBER 12, 2022

The best Shopify subscription apps help busy entrepreneurs to rapidly process repeat payments from a range of customers. Compatible with most Shopify themes, the solution allows business owners to rapidly enable subscriptions programs in a matter of seconds, and improve customer lifetime value. Customer service can be limited.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

365 Retail

JULY 3, 2023

From contact information to credit card numbers, the amount of personal information that businesses collect from their customers has gone over the roof over the last few years. This means that business owners must always ensure that their customer data is secure around the clock. Let’s get started.

B2B 52

B2B Subscription Customer Data Information 52

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 203

Payments Payment Services Customer Experience Social Media 203

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Here Are The Ten Emerging Retail Trends We Predict For 2022. You may want to consider creating a hashtag for people who want to tweet their latest photos or hire a social media influencer to promote your brands, customer stories, catalogs, new arrivals, etc. Adoption of the omnichannel distribution system and cross-channel marketing.

Consumer 94

Consumer Retail Social Media Payment Services 94

Dynamic Action

APRIL 25, 2023

Taking a customer-centric approach helps identify early trends and validate them using real-time data. Boston Proper is an example of a retailer that used data to accelerate its digital transformation and create a customer-focused experience. Limited competitive coverage, profit data and customer data is restricting growth.

Retail 62

Retail Accessories Customer Retention Apparel 62