Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 322

Operations Omnichannel Customer Experience Consumer 322

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. For retailers, 2022 is about playing the long game.

Shipping Costs 292

Shipping Costs Gifts Fulfillment Consumer 292

Retail TouchPoints

FEBRUARY 9, 2023

Reporting directly to CEO Tom Kingsbury, Jones will be responsible for merchandising functions including buying, digital and omnichannel merchandising, product design and development and product portfolio strategy. “We Kohl’s has named Nick Jones as its new Chief Marketing and Digital Officer, effective next month.

Operations 266

Operations Retail Department Stores Omnichannel 266

Retail TouchPoints

MARCH 9, 2023

Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy.

Omnichannel 277

Omnichannel Social Media Mobile Fashion 277

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. dubbed studios.

Omnichannel 260

Omnichannel Shipping Costs Operations Books 260

Retail TouchPoints

MAY 3, 2023

The store growth builds on the 139 locations opened or remodeled in 2022 , which Aldi credited as contributing to the 9.4 The off-price grocer also has been expanding its omnichannel options through a partnership with DoorDash launched in February 2023. The additions will bring Aldi’s U.S. with an emphasis on the Southeast.

Omnichannel 229

Omnichannel Customer Experience Improvements Customer 229

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 232

Payment Services Operations Fulfillment Supplies 232

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Brooklinen’s digital operations remain an important part of the business. ” .

Operations 264

Operations Shipping Costs Omnichannel Customer Data 264

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Yalof shared in the company’s Q4 2022 earnings report that leasing occupancy grew 170 basis points year over year. RTP: Have you noticed increasing demand for omnichannel fulfillment following COVID, too?

Food and Beverages 304

Food and Beverages Operations Consumer Omnichannel 304

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 258

Shipping Costs Payment Services Merchant Services Payments 258

Retail TouchPoints

MARCH 28, 2022

At the end of February 2022, the company made a significant mark on the Big Apple, opening a 7,974-square-foot flagship in SoHo. Liu oversees the MINISO business, including product marketing, PR, user operations and global ecommerce, so he shared some exclusive insights into the company’s expansion plans and priorities.

Omnichannel 230

Omnichannel Toys Supplies eCommerce Platforms 230

Retail TouchPoints

NOVEMBER 9, 2022

The sale is the latest move by the retailer to scale down during a difficult year that included cutting 500 corporate positions in September 2022, including roles at main offices in Asia. The sale of the GGC business to Baozun should be completed within the first half of 2023, and it will continue to operate under the Gap Inc.

eCommerce 306

eCommerce Omnichannel Technology Operations 306

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. This is the fully connected experience in which retailers can capture omnichannel insights and improve the shopper experience at every touch point.

Retail 283

Retail Omnichannel eCommerce Fulfillment 283

Retail TouchPoints

MARCH 29, 2024

billion on their pets in 2022, up from $123.6 According to the American Pet Products Association, Americans spent $136.8 billion in 2021. And a lot of these consumers are millennials and Gen Z, who have adopted entirely new ways of browsing, buying and engaging with brands.

Operations 130

Operations Consumer Customer Experience Omnichannel 130

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022. The retailer has partnered with Guild Education , an education and upskilling platform, to build the program. “As

Books 293

Books Omnichannel Retail Customer 293

Retail TouchPoints

MAY 20, 2022

The designer fashion brand launched its own ecommerce operation in 2008, at a time when many other high-end specialty labels were still turning up their noses at digital. The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces.

Omnichannel 239

Omnichannel Department Stores BigCommerce Fashion 239

Retail TouchPoints

FEBRUARY 21, 2022

Today’s shopper now expects a seamless omnichannel experience, convenient delivery options and an array of sustainable products — as detailed in new research from Capgemini. Here are three trends that will define the retail industry in 2022 — and likely for years to come: 1. Expediting delivery with last-mile capabilities.

Consumer 279

Consumer Merchant Services Apparel Supplies 279

Retail TouchPoints

JULY 3, 2023

“From moving our assembly operation, relocating our warehouse and updating our ERP system, we are collectively working towards a strategic omnichannel environment that supports shifts in retail and consumers’ wants and needs. during the height of its operations. The brand emerged from the process in 2022 with a $17.5

Operations 296

Operations Omnichannel Consumer Other 296

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Omnichannel 261

Omnichannel Merchant Services BigCommerce Payment Services 261

Retail TouchPoints

JANUARY 30, 2023

The cuts are part of Foot Locker’s plans to “simplify the business” and put a greater emphasis on omnichannel operations, according to CEO Mary Dillon. The strategy was announced in November 2022 and included plans to reduce the number of global banners the company operates, including winding down two joint ventures in Europe.

Omnichannel 304

Omnichannel Supplies Operations Other 304

Retail TouchPoints

MAY 10, 2023

Founded in 1986, Mattress Firm operates over 2,300 brick-and-mortar stores as well as its own ecommerce platform, employing 6,200 retail sales associates. In January 2022 , Mattress Firm filed for an IPO, but cited market volatility when it put those plans to bed one year later , clearing the path for an acquisition.

Omnichannel 259

Omnichannel eCommerce Platforms Operations eCommerce 259

Retail TouchPoints

NOVEMBER 18, 2021

This includes the creation of the Chief Pharmacy Officer role overseeing the retailer’s omnichannel pharmacy strategy. Current EVP and Chief Customer Officer Michelle Peluso also will assume the Co-President role, where she will specifically oversee front-store strategy and operations.

Omnichannel 182

Omnichannel Operations Consumer Retail 182

Retail TouchPoints

DECEMBER 22, 2022

Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. 27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022. ” .

Omnichannel 274

Omnichannel Operations Technology Customer Experience 274

Retail TouchPoints

JANUARY 9, 2023

The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success. Macy’s made strides in opening smaller, off-mall locations in 2022 with the addition of four new Market by Macy’s stores, bringing the total to eight. All four shuttered stores were on-mall locations.

Department Stores 233

Department Stores Omnichannel Operations Fashion 233

Retail TouchPoints

APRIL 14, 2023

Express and owner WHP Global have entered a definitive agreement to acquire Bonobos from Walmart for a combined purchase price of $75 million , including $50 million for the Bonobos brand and $25 million for the operating assets and related liabilities of the Bonobos business. Net sales for Q4 2022, which ended Jan. million. “Our

Omnichannel 237

Omnichannel Customer Loyalty Operations Definition 237

Retail TouchPoints

MAY 26, 2022

However, Kohl’s is still committed to its stores and announced a multi-year plan that includes new store openings, remodels and enhanced omnichannel capabilities. The retailer’s Q1 2022 sales fell 5.2% Hudson’s Bay Company reportedly signaled it would be willing to pay at least $70 a share earlier in 2022 , according to Reuters.

Omnichannel 220

Omnichannel Operations Management Consumer 220

iVend

APRIL 17, 2023

But since late 2022, chatGPT (or chat Generative Pre-trained Transformer to give it its full moniker) has taken AI into new applications and got everyone, well, chatting. iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS?

POS 96

POS Omnichannel Retail Social Media 96

Retail TouchPoints

FEBRUARY 6, 2023

It took a $720 million charge from these actions in Q4 2022, which contributed to operating income declining to $2.7 billion in Q4 2022, compared to $3.5 And we also believe that over time, grocery is going to be omnichannel. billion for 2022 as a whole. billion in 2021. Net sales increased 9% to $149.2

Operations 269

Operations Omnichannel eCommerce Marketing 269

Retail TouchPoints

MARCH 24, 2022

2 spots on the National Retail Federation’s 2022 list of the Top 50 Global Retailers , as determined by Kantar Retail. Marcotte also provided a forecast for global retail in 2022: “Investment in store networks will clearly return with a large number of remodels and a limited number of new store openings.

Retail 277

Retail Omnichannel Department Stores Fulfillment 277

Retail TouchPoints

MARCH 6, 2024

million generated in 2022. In only its second full year as a public company, Warby Parker generated net revenue of $71.7 million in 2023, 12% higher than the $669.8 Additionally, the eyewear retailer increased average revenue per customer 9.3% in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33

Omnichannel 270

Omnichannel Retail Management Customer 270

Retail TouchPoints

AUGUST 24, 2023

Shein has acquired an approximately one-third interest in Forever 21’s operator SPARC Group , a joint venture that includes Authentic Brands Group and Simon Property Group , with SPARC becoming a minority shareholder in Shein. Financial terms of the deal were not disclosed. “The

Fashion 240

Fashion Omnichannel Apparel Operations 240

Retail TouchPoints

SEPTEMBER 20, 2022

A full two-thirds of marketers in a 2022 survey reported that direct mail was consistently delivering the best ROI of any channel they used. Regardless of their exploration of channels like direct mail, brands need to prepare for this inevitability and modernize their marketing operations.

Omnichannel 262

Omnichannel Marketing Social Media Channel 262

Retail TouchPoints

DECEMBER 10, 2021

“I think what’s going to be interesting is, how do we rebound in 2022?” Kampf and Northwood Retail, which operates shopping centers including Domain NORTHSIDE in Austin, Texas and Freshfields Village in Kiawah, S.C., Open Air Shopping Centers Enable Easy Omnichannel Services. What’s going to normalize?

Shipping Costs 318

Shipping Costs Travel Omnichannel Leisure 318

Retail TouchPoints

FEBRUARY 8, 2023

Vitamin Shoppe store to a franchise operation in February 2022 , but now the program is moving into a higher gear. The Vitamin Shoppe operates more than 700 company-owned stores under The Vitamin Shoppe and Super Supplements banners. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Omnichannel 225

Omnichannel Operations Mobile Information 225

Retail TouchPoints

JANUARY 26, 2023

His experience spans DTC and third-party driven business models, including owned and operated retail, wholesale, franchise and licensing, and ecommerce across the luxury, premium and specialty segments.

Omnichannel 231

Omnichannel Operations eCommerce Retail 231

Retail TouchPoints

JULY 19, 2023

The retailer began piloting same-day delivery with OneRail in select markets in 2022. This same-day delivery expansion delivers on our Total Home strategy to bring more omnichannel shopping capabilities to DIYers and Pros alike.” “The Orders placed on Lowes.com or the retailer’s mobile app by 2 p.m. will be delivered the following day.

Fulfillment 213

Fulfillment Omnichannel Mobile Customer 213

Retail TouchPoints

OCTOBER 13, 2023

Netflix has operated multiple pop-up stores around the world, including a multi-title location in Los Angeles that operated during the 2022 holiday season and a Manhattan location tied to the Bridgerton series.

Games 247

Games Operations Consumer Retail 247