Ecommerce Platforms

APRIL 5, 2023

Today, we’re going to be reviewing some of the top subscription ecommerce platforms available to business owners in 2023. What to Look for in a Subscription Ecommerce Platform A subscription ecommerce platform is a special kind of software tool, designed to help companies build their subscription websites, and sell memberships to customers.

eCommerce Platforms 104

eCommerce Platforms Subscription Payment Services eCommerce 104

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Aside from how the products are displayed comes how the customer discovers them.

eCommerce 271

eCommerce Omnichannel Comparison Shopping Recommendation 271

Retail TouchPoints

APRIL 20, 2022

Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings. “Customers can expect thoughtful partnerships and events with local charities, businesses and artists in every city. .” and San Francisco in April, May and June.

Operations 269

Operations Shipping Costs Omnichannel Customer Data 269

Retail TouchPoints

MAY 22, 2023

“As Tanger continues its transformation, we believe omni experiences and customer data are critical to serve our retailers and guests alike.”

Customer 293

Customer Customer Experience Customer Data Improvements 293

Omnisend

MAY 31, 2023

It’s a robust SMS platform offering valuable customer data. One of Omnisend’s strong points is that you can combine SMS, email, and push notifications for an optimal omnichannel marketing experience that drives sales. But SMS is not the only channel that Omnisend supports.

Multi-channel 88

Multi-channel Shopify Omnichannel eCommerce Platforms 88

RetailWire

SEPTEMBER 22, 2023

Hy-Vee has unveiled its full-scale retail media network, Hy-Vee RedMedia, aiming to connect brands directly with its customer base across online and in-store platforms. This network, showcased at the Groceryshop 2023 conference, blends first-party customer data with insights from leading advertising firms for more targeted marketing.

Omnichannel 40

Omnichannel Retail Customer Data Operations 40

Ecommerce Platforms

MARCH 8, 2023

LiveChat is a leading solution for companies investing in the future of customer service. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. Through a unified inbox, LiveChat helps all of your agents to keep track of conversations from multiple platforms in one place.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

LiveChat is a leading solution for companies investing in the future of customer service. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. Best Live Chat Apps (Feb 2023): Which is the Best for Your Ecommerce Business?

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. In fact, 49% of retail executives said that they would be spending more on ecommerce investment and less in-store for 2023. Simply reviewing historical and present sales data won’t cut it.

Retail 245

Retail Shipping Costs eCommerce Consumer 245

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 216

Customer Loyalty Customer Retail Shipping Costs 216

Ecommerce Platforms

JANUARY 27, 2023

However, if you’re planning on expanding your operations, ensure the live chat software you’re considering has the potential to fit seamlessly with your omnichannel support strategy. You’ll often find the most advanced shared inboxes provided by solutions that focus on omnichannel customer service beyond just live chat.

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

Omnisend

MAY 31, 2023

Use Omnisend to power omnichannel marketing campaigns at scale Get started for free What Dotdigital has to offer? 5 Omnisend is a powerful omnichannel marketing automation tool. But where it shines is using customer data for creating highly-targeted email campaigns. These offer robust features with transparent prices.

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. As we all know, in marketing, the main goal is to know the customer. “By But the cost of outsourcing the management of data marts tends to be high.

POS 249

POS Customer Experience Customer Technology 249

Ecommerce Platforms

JANUARY 26, 2023

The CRM should also highlight where specific customers fall on the pipeline and which tasks need to be completed to move them further along the funnel. Omnichannel contact management: Monitor customer interactions across social media, email, and calls. The last thing anyone wants is a data leak and subsequent fines.

Live Chat 104

Live Chat Social Media Management Mobile 104

Retail TouchPoints

NOVEMBER 30, 2022

We also know that some customers may not be able to commit to signing up for an hour-long appointment with a stylist, or they may want to pop in to try on a style they’ve seen online to determine their fit. RTP: Which in-store technologies are you using to strengthen the customer omnichannel experience?

Customer 270

Customer Shipping Events Clothing 270

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Read how our analytics system helps retailers with personalization.

POS 98

POS Payment Services Payments Omnichannel 98

Retail TouchPoints

NOVEMBER 6, 2023

Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

Omnichannel 306

Omnichannel Social Media Channel Mobile 306

Omnisend

NOVEMBER 11, 2022

It is an omnichannel email marketing automation app that helps online stores and ecommerce businesses generate more sales. It is one of the most amazing plugins for Wix that gives you complete ownership of your customer data and interactions. The post 24 best Wix apps for your store in 2023 appeared first on Omnisend Blog.

Social Media 97

Social Media Payments Shipping Costs Payment Services 97

Retail TouchPoints

FEBRUARY 28, 2023

Put simply, Marketing in the Moment is the next evolution in personalization and a way for retailers to connect with their customers using all the information available to them in the most effective way possible. Mason held several other roles within the Tesco Group, including CMO for Tesco and CEO of Fresh & Easy LLC.

Retail 273

Retail Books Consumer Social Media 273

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. In 2023, that percentage jumped to 50%. Brands looking to expand into new markets should embrace omnichannel as part of their go-to-market strategy.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

RETAIL MANAGEMENT SOFTWARE

AUGUST 18, 2023

The NRF report states back-to-school shopping is expected to reach record levels in 2023. Back to School 2023 Trends and Predictions What can retailers expect this back-to-school 2023 season? Use your customer data to tailor your back-to-school promotions and recommendations.

Retail 67

Retail Social Media Consumer Electronics Payments 67

Retail TouchPoints

SEPTEMBER 28, 2021

But in spring 2021, Google announced that it would remove third-party cookies in an attempt to enhance privacy on its Chrome browser (the company eventually delayed implementation of this move until 2023). In 2023, Virginia and Colorado also consumer privacy laws will go into effect. With the iOS 14.5

Consumer 271

Consumer Customer Experience eCommerce Technology 271

iVend

OCTOBER 10, 2023

Returns – the forecast is that returns, as ever, will increase during holiday season, but that with smart, customer-focussed returns policies, they can act as a differentiator – the research found that customers value policies such offering Buy Online and Return in Store (BORIS), extended return windows and ‘curated exchanges’ instead of returns.

Technology 98

Technology POS Retail Gifts 98

ROI Revolution

JUNE 6, 2022

Many D2C businesses that started as online-only have since adopted an omnichannel approach. In 2023, that number will reach $44.65 The direct to consumer approach also provides brands with an avenue to collect first-party data – an especially appealing option as Google prepares to remove third-party cookies.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

APRIL 7, 2023

The goals of this partnership, announced in January 2023, include enhancing access to cybersecurity news, guidance, education and resources for retail industry businesses. Hackers heavily target financial and payment data in breaches. Both organizations are industry leaders in data and guidance in general.

Payment Services 249

Payment Services Magazine eCommerce Improvements 249

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey. These tech investments are likely to be crucial.

Supplies 235

Supplies Retail Customer Data Technology 235

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. As retailers adapt to a new normal, a seamless omnichannel experience and hybrid shopping are shaping the future of retail. Here are the top 10 retail trends impacting the industry in 2023.

Shipping Costs 94

Shipping Costs Retail Social Media eCommerce 94

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways.

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

lateshipment

NOVEMBER 26, 2023

Metrics and KPIs for Post-Purchase CX Customer Satisfaction (CSAT): To measure customer satisfaction with the post-purchase experience through surveys, feedback forms, and online reviews. In 2023, E-commerce and retail had the second-highest benchmark for CSAT scores at 81. Benefits of real-time tracking 3.3:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

FEBRUARY 2, 2024

  For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022. Mike Rossi 2023 Customer loyalty data snapshot  The study examines key retention metrics year over year by industry and merchant size based on average monthly order count.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. ShipBob Reviews (Feb 2023) – The Ultimate Order Fulfillment Solution?

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Algopix

JULY 20, 2023

This ensures that customer data is protected and reduces the risk of fraudulent transactions. The more payment options available, the easier it is to cater to a diverse customer base. It offers a unified platform for online, in-store, and mobile payments, making it convenient for businesses with omnichannel presence.

Payment Services 18

Payment Services Merchant Services eCommerce Payments 18

Ecommerce Platforms

MARCH 9, 2023

The salesforce management tools fall into four sections: Lead management With lead management, you can identify quality leads, track return on investment your ad spend, work on turning promising leads to conversions, and engage with leads closely across a host of omnichannel touchpoints.

Live Chat 104

Live Chat Social Media Payment Services Payments 104

Ecommerce Platforms

MARCH 3, 2023

However, there are plans to roll this out to users in Canada, the UK, and Europe in 2023. Where UK payment and data privacy regulations are concerned, Shopify Payments fully complies with Payment Card Industry Data Security Standards (PCI DSS), designed to protect customer data and prevent fraud. Further reading ?

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104