Forrester eCommerce

JULY 11, 2023

Two weeks ago I blogged on our process for selecting Forrester’s top 10 emerging technologies for 2023. As part of that post I introduced the Benefits Horizon model, which makes our call on when emerging technologies will deliver benefits for most firms.

Technology 195

Technology Blog Customer 195

Forrester eCommerce

AUGUST 22, 2023

Learn how the technology strategy award winner and finalists drive customer-obsessed transformation with their technology strategies.

Technology 370

Technology Customer 370

Forrester eCommerce

SEPTEMBER 20, 2023

Congratulations to the winner and three finalists for Forrester’s Technology Strategy Impact Awards for the APAC region.

Technology 407

Technology Customer 407

Forrester eCommerce

AUGUST 22, 2022

CIOs must approach their 2023 planning and budgeting period with a growth mindset. Get three takeaways from Forrester's 2023 Planning Guide for technology executives.

Technology 195

Technology Customer 195

Forrester eCommerce

OCTOBER 18, 2023

I’ve been prepping for a detailed evaluation of this technology market for some time, and I’m excited to announce that The Forrester Wave™: Digital Accessibility Platforms, Q4 2023, is now live!

Technology 393

Technology Marketing 393

Forrester eCommerce

AUGUST 9, 2023

Learn how our award winner, Falabella, and finalist Harvard Business School drive customer-obsessed transformation with their technology strategies.

Technology 369

Technology Customer 369

Retail TouchPoints

FEBRUARY 19, 2024

With this uncertainty in mind, I spent time on Saturday, November 25, 2023 seeking out early ecommerce sales data from Black Friday to gain a clearer understanding of how the market was performing. In January, we all learned that the 2023 retail year ended up exceeding our expectations, growing by 5.3% billion, up 7.5% from last year.

eCommerce Marketing 276

eCommerce Marketing eCommerce Marketing Mobile 276

Forrester eCommerce

FEBRUARY 13, 2023

As sales leaders weather the economic storm of 2023, sales technology remains key in firms’ ability to win, serve, and retain customers. Decreased budgets and pressure to perform in a challenging economy are forcing sales leaders to optimize their technology stack.

Technology 195

Technology B2B Customer Operations 195

Forrester eCommerce

FEBRUARY 6, 2024

It's time to take a look back and score our 2023 cloud predictions. Find out where we accurately predicted cloud trends and where we missed the mark for cloud in 2023.

Information 246

Information Technology Operations 246

Forrester eCommerce

APRIL 24, 2023

Calling all entries for the Forrester Technology Strategy Impact Awards and the Forrester/The Open Group Enterprise Architecture Awards.

Technology 195

Technology Customer 195

Forrester eCommerce

AUGUST 16, 2023

The Indian parliament passed the much-awaited DPDP bill on August 10th, 2023. Ministry of Electronics and Information Technology (MeiTY) had introduced the first draft of the bill in 2022. This has come six years after the Supreme court of India declared the right to privacy as a fundamental right.

Electronics 370

Electronics Technology Information Customer 370

Forrester eCommerce

OCTOBER 16, 2023

According to Forrester’s Marketing Survey, 2023, financial services marketers in Asia Pacific (APAC) find improving marketing’s ROI or effectiveness more difficult than their peers in other regions and industries.

Financial Services 434

Financial Services B2C Marketing Technology 434

Forrester eCommerce

APRIL 5, 2023

As you follow through on your 2023 plans and adapt to changes caused by constraints and rebounds, be sure to reinforce and scale the capabilities embedded in […]

Technology 195

Technology Supplies Customer 195

Forrester eCommerce

JANUARY 11, 2023

According to the results of our recent survey on business and technology priorities in Japan, we are seeing a continued growth in IT investments in the country despite subdued economic forecasts for 2023.

Improvements 370

Improvements Technology Customer 370

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs. Let’s begin the countdown… 5.

Retail 259

Retail Supplies Merchant Services Social Media 259

Forrester eCommerce

OCTOBER 2, 2023

Photo by Abhinav Sunil Forrester’s state of IT sustainability 2023 survey and report highlighted the growing importance decarbonizing IT and the reducing the environmental impact of IT in various industries. The demand […]

Financial Services 406

Financial Services Information Technology Operations 406

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Its results for fiscal 2023, which ended July 29, showed a 21% year-over-year net revenue decrease and a 13% drop in active clients.

Fashion 271

Fashion Technology Operations Customer Experience 271

Forrester eCommerce

AUGUST 25, 2023

In July 2023, we attended the Esri User Conference in San Diego, which with 20,000 attendees is the world’s largest geographic information systems (GIS) conference. The conference allowed consumers of GIS like National Oceanic and Atmospheric Administration (NOAA) and Exxon Mobil to demonstrate use cases where they applied those solutions.

Mobile 369

Mobile Information Consumer Technology 369

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Eight of our concessions locations are already using Just Walk Out technology and seeing great results.

Apparel 274

Apparel Technology Payment Services Games 274

Retail TouchPoints

JANUARY 18, 2023

Microsoft will trim its workforce by 10,000 people, or approximately 5% of its total employees, according to a January 18, 2023 SEC filing. The reductions will take place during the company’s fiscal 2023 Q3, which runs to the end of March 2023. The tech giant will take a $1.2 The tech giant will take a $1.2

Shopify 286

Shopify Technology Blog Other 286

Forrester eCommerce

MARCH 1, 2023

I looked at the Budget 2023 that India’s Finance Minister presented on Feb 1st 2023. Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] I find that he was not far off the mark.

Financial Services 195

Financial Services Presentation Technology Banking 195

Forrester eCommerce

JULY 27, 2023

(cowritten with Research Associate Julia Swerdlow) It’s not new that marketing technology (martech) plays a central role in enabling B2B organizations’ marketing strategies. In fact, more than half of B2B marketing leaders invest over 10% of their total marketing budget in technology, per Forrester’s Marketing Survey, 2023.

Technology 195

Technology B2B Marketing Customer 195

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The technology will debut at the Dedham, Mass. ” The technology could help Wayfair on its path to profitability, though the retailer still has some work to do. billion , down 7.3%

Technology 298

Technology Customer Experience Omnichannel Improvements 298

Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus.

Payment Services 247

Payment Services Supplies Electronics Omnichannel 247

Forrester eCommerce

JULY 3, 2023

Economic headwinds, competitive pressures and technological breakthroughs are putting more pressure on B2B marketing leaders than ever before. As our 2023 Predictions for B2B Marketing and Sales identified, an industry that has long […]

B2B 195

B2B Technology Marketing 195

Forrester eCommerce

AUGUST 16, 2023

Our first-time evaluation of this dynamic market, The Forrester Wave™: Conversation Intelligence For Customer Service, Q3 2023, is now live! We looked at the top 11 vendors in this market today and evaluated them across 32 criteria.

Customer 369

Customer Marketing Customer Experience Omnichannel 369

Forrester eCommerce

MARCH 6, 2023

Forrester recently published Top Recommendations For Your Security Program, 2023 for CISOs and other senior cybersecurity and technology leaders. In 2023, our recommendations fall into three major strategic themes for security […]

Recommendation 195

Recommendation Technology Other Management 195

Retail TouchPoints

FEBRUARY 17, 2023

Success in the new retail landscape in 2023 requires many of the characteristics of a winning sports team. Here are the five trends driving the New Retail Landscape in 2023: Social media-designed stores and experiences. Winning teams begin with an end in mind. and it is working.

Games 284

Games Social Media Retail Outdoor 284

Forrester eCommerce

DECEMBER 2, 2022

2023 predictions for data mesh: Clarity, challenges, more confusion, and opportunities are all just part of the journey.

Technology 354

Technology Customer 354

iVend

JANUARY 17, 2023

In retail, 2023 is set to still be a time of challenge and flux as the world recovers from the disruption of the pandemic. But we’re also seeing exciting technology trends * in the retail industry. See how we’re implementing digital technology in retail stores. Retail technology solutions are the answer.

Technology 85

Technology Retail Omnichannel Customer Experience 85

Forrester eCommerce

SEPTEMBER 8, 2023

LeanIX, a privately held enterprise architecture (EA) management solution, is set to be acquired by SAP, as announced on September 7, 2023 (click here). SAP has made this strategic acquisition to offer SAP clients access to a complete suite of tools essential for continuous business transformation.

Management 422

Management Technology 422

SheerID

OCTOBER 4, 2023

Technology Association of Oregon Celebrates Recipients of 2023 Individual Awards

Technology 89

Technology 89

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Relying on these technologies can help inform the consumer about the sensory properties of a product like its texture, smell, and even taste. This is no longer science fiction. virtual reality).

Technology 278

Technology Retail Customer Experience Presentation 278