iVend

JANUARY 17, 2023

In retail, 2023 is set to still be a time of challenge and flux as the world recovers from the disruption of the pandemic. But we’re also seeing exciting technology trends * in the retail industry. See how we’re implementing digital technology in retail stores. Retail technology solutions are the answer.

Technology 85

Technology Retail Omnichannel Customer Experience 85

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Its results for fiscal 2023, which ended July 29, showed a 21% year-over-year net revenue decrease and a 13% drop in active clients.

Fashion 255

Fashion Technology Operations Customer Experience 255

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Eight of our concessions locations are already using Just Walk Out technology and seeing great results.

Apparel 261

Apparel Technology Payment Services Games 261

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Omnichannel 262

Omnichannel Merchant Services BigCommerce Payment Services 262

Forrester eCommerce

AUGUST 16, 2023

Our first-time evaluation of this dynamic market, The Forrester Wave™: Conversation Intelligence For Customer Service, Q3 2023, is now live! We looked at the top 11 vendors in this market today and evaluated them across 32 criteria.

Customer 369

Customer Marketing Customer Experience Omnichannel 369

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Relying on these technologies can help inform the consumer about the sensory properties of a product like its texture, smell, and even taste. This is no longer science fiction. virtual reality).

Technology 273

Technology Retail Customer Experience Presentation 273

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. There’s operations, technology and merchandising, and in each of these groups there’s a lot of opportunity to overspend and underdeliver.”

Omnichannel 239

Omnichannel Social Media Shopify Shipping Costs 239

365 Retail

DECEMBER 21, 2022

Rising inflation, supply chain disruptions, and a rocky economic outlook for 2023 may have retailers feeling spooked this year, especially as companies are still recovering from the pandemic. . But there is plenty of opportunity for brands to use technology to innovate and thrive in the new year. Omnichannel Retail.

Retail 133

Retail Clothing Technology Accessories 133

Retail TouchPoints

MARCH 25, 2024

In July 2023 , Lowe’s also expanded its same-day delivery offerings in a partnership with OneRail. As Lowe’s continues its omnichannel journey, expanding same-day delivery options helps us meet our customers where they are,” said Neelima Sharma, SVP, Digital Commerce and Technology at Lowe’s in a statement. “As

Omnichannel 200

Omnichannel Technology Improvements Customer 200

Ecommerce Platforms

MARCH 9, 2023

The Sendinblue technology includes simple landing page templates, sign-up forms, and Facebook ad automation, for multiple convenient ways of collecting essential leads. Pricing Sendinblue ensures all companies can access the technology they need to thrive online, with an extremely affordable pricing structure. Further reading ?

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. To ensure your brand reaches its peak potential in 2023, be aware of these nine crucial headless commerce trends: 1.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

DECEMBER 18, 2023

These Tuples are built on a cloud-native and cloud-agnostic tech stack, and the Studio technology can be delivered in deployment models including SaaS and source code ownership. BJ’s rolled out shelf-scanning inventory robots to all 237 of its stores in March 2023 and named a new CIO, Anjana Harve, in September 2023.

Operations 244

Operations Shipping Costs Fulfillment Omnichannel 244

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

Omnichannel 216

Omnichannel Payment Services Retail Webinar 216

Ecommerce Platforms

MARCH 30, 2023

Today, the technology represents an easy-to-use omnichannel environment for marketing. If you want an easy way to connect with your customers on an omnichannel basis, Sendinblue is an excellent choice. Sendinblue Review (2023): Is Sendinblue the Best Email Marketing Service? You can even set up live chat.

Live Chat 104

Live Chat eCommerce Payment Services Omnichannel 104

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 265

Omnichannel Shipping Costs Operations Fulfillment 265

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 245

Customer Retention Jewelry Outdoor Fulfillment 245

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. There’s no surprise and delight moment when you go to buy something online.”

Technology 235

Technology eCommerce Outdoor Consumer 235

Retail TouchPoints

NOVEMBER 9, 2022

Baozun recently established Baozun Brand Management (BBM), through which it will use its technology portfolio to cultivate brands. The sale of the GGC business to Baozun should be completed within the first half of 2023, and it will continue to operate under the Gap Inc.

eCommerce 306

eCommerce Omnichannel Technology Operations 306

ESW

DECEMBER 4, 2023

ESW acquired Scalefast in June 2022, and the combined organization offers brands and retailers a complete portfolio of technology and services that cost-effectively support any stage of a company’s development. Furthermore, Shopware relies on a global network of 1,600 sales, technology and solution partners, securing a stable ecosystem.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

Sporting Goods 285

Sporting Goods Technology Omnichannel Operations 285

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Workforce Management Retailers are seeing ROI from investments in associate technology, such as the apps for Lowe’s associates powered by Zebra: “Everything we do is to unlock productivity.

Food and Beverages 275

Food and Beverages BigCommerce Home Furnishings PayPal 275

Forrester eCommerce

MARCH 30, 2023

Learn how your organization can leverage CPQ solutions to win, retain, and grow customers, This blog will highlight trends uncovered during research for The Configure, Price, Quote Solutions Landscape, Q1 2023.

Omnichannel 195

Omnichannel Blog Customer B2B 195

365 Retail

APRIL 27, 2023

The Retail Technology Show , has today announced circular retail platform, CircularX , which powers second-hand and pre-loved commerce capabilities as the winner of its 2023 Innovation Awards. It’s good for customers, good for retailers, and good for the planet,” she commented.

Technology 52

Technology Retail Events Electronics 52

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. Before we get started with the CX trends you must be aware of/ implement in 2023, let’s revisit things a little. . 6 E-commerce CX Trends to Look out for in 2023. Omnichannel experience will be play a huge role in offering customer convenience.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

DECEMBER 22, 2022

27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022. Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. ” .

Omnichannel 275

Omnichannel Operations Technology Customer Experience 275

Retail TouchPoints

APRIL 21, 2023

She will continue to oversee ecommerce strategy and omnichannel development, with an added emphasis on customer marketing, engagement, analytics and more. To deepen loyalty with both new and existing customers, JCPenney will continue to invest in technology-powered physical and digital experiences. “A

Customer 252

Customer Omnichannel Technology Customer Experience 252

Retail TouchPoints

APRIL 14, 2023

The deal marks the first joint acquisition made by WHP Global and Express since finalizing their strategic partnership earlier in 2023. 28, 2023, fell 14% to $514.3 This is a compelling addition to our brand portfolio, and I expect the transaction will be accretive to operating income and free cash flow positive in fiscal 2023.”

Omnichannel 238

Omnichannel Customer Loyalty Operations Definition 238

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). Many companies have long been using AI and machine-learning technologies to enhance their business practices.

Retail 308

Retail Customer Experience Technology Operations 308

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

Customer Experience 268

Customer Experience Shipping Costs eCommerce Improvements 268

Retail TouchPoints

APRIL 1, 2024

And consumers appear to be on board with the expansion, with the company reporting that one in every five monthly active users ordered from a non-restaurant category in 2023. Over 20% of our consumers are now shopping across multiple categories and that number continues to increase year over year.” “As

Omnichannel 204

Omnichannel Supplies Consumer Technology 204

GetElastic

JUNE 2, 2023

Editor's Note: This post was originally published on December 16, 2021 and has been updated for relevancy on June 2, 2023. The holistic approach of Composable Commerce helps businesses translate their investments in modern MACH-based technologies to real, tangible business value. But choosing a headless commerce platform isn’t easy.

Magento 147

Magento B2C B2B BigCommerce 147

Retail TouchPoints

JANUARY 8, 2024

In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% of retailers believe external theft unrelated to ORC was more of a priority in 2023 than 2022. Similarly, 57.8% reported ecommerce fraud and loss as a growing concern, while 48.5%

Recommendation 230

Recommendation Omnichannel Shipping Costs eCommerce 230

Retail TouchPoints

FEBRUARY 24, 2023

Consumers have upped their scrutiny of brands and the world at large, which means that brands must tell an effective environmental, social and governance (ESG) story in order to win and retain consumers in 2023. The State of Trust Consumers are won over by brands that have a clear purpose and well-defined ESG commitments.

Consumer 241

Consumer Social Media Recommendation Apparel 241

UpSellIt

AUGUST 23, 2023

With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

365 Retail

NOVEMBER 29, 2023

Registration for the Retail Technology Show (RTS), the leading event that connects the industry’s changemakers and brings together Europe’s most forward-thinking retailers and leading tech innovators, is now open. Meanwhile, a new dedicated Ecommerce Pavilion will showcase the latest technologies for digital commerce.

Technology 59

Technology Retail Events Payment Services 59

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 98

Technology POS Retail Gifts 98