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AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024

Retail TouchPoints

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

Retail 292
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Data Shows Customers Might be Resistant to AI Shopping Recommendations — Here’s what C-Suite Executives Should Know

Retail TouchPoints

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Meanwhile, 60% said they would be unaffected by AI recommendations. It would seem that AI currently has little value in helping a brand land new customers or upsell existing customers higher-value items.

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How To Scale An Ecommerce Business (2024 Guide)

Smile.io

In 2024, global retail ecommerce sales are expected to reach $6.3 Positioning —How do you want customers to perceive your business compared to competitors? Promise —What values and customer experience can customers expect every time they engage with you? has to offer. trillion U.S.

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LinkedIn Live Recap: Meet the need for instant gratification, with Lori Howitt and Jon Reily

Fabric

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

eCommerce 130
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All the Feels: How Mood will Underpin Future Consumer Spending in Retail

Retail TouchPoints

In 2024 and beyond, we will see mood enter the limelight, with retailers catering to people’s day-to-day vibes and emotions. The most successful brands will connect emotionally to their customer base – and give them space and permission to experience a whole spectrum of feelings. The future consumer is a #mood.

Consumer 210
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Rewards Case Study: PetSmart Treats Rewards (+How to Recreate ther Program)

Smile.io

PetSmart Treats’ loyalty program changes (in 2024) PetSmart recently announced updates to its Treats rewards program that took effect on April 2, 2024. Whenever a brand reconfigures its loyalty program, there’s cause for worry amongst its most loyal customers. But were these changes for worse or for better? 

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Data-Driven Dominance: Retail Analytics Insights for 2024 Success

Retalon

This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance. This kind of personalization can increase customer loyalty significantly.

Retail 41