Retail TouchPoints

JANUARY 16, 2024

To take just one pair of juxtaposing facts, Gen Z is indeed digital-first — but they do value the in-store experience, especially if the retailer can deliver “in-person experiences that can be differentiated by allowing for personalization and self-expression,” according to Lindy Li, Head of Customer Activation and Marketing at H&M.

Customer Data 274

Customer Data Customer Experience Fashion Customer 274

Retail TouchPoints

MARCH 20, 2024

For the retail sector specifically, it combines shopping, marketing and customer service to allow consumers to make purchases, ask questions, set up returns, give feedback, and much more — all from the comfort of their favorite online platforms, like WhatsApp and Instagram. what they purchased last time), and pattern recognition (i.e.

Small Business Retail 257

Small Business Retail Recommendation Consumer Customer Data 257

Retail TouchPoints

APRIL 17, 2024

Consider the application in ecommerce where gen AI-powered chatbots redefine customer interactions. Traditional keyword searches fall short, but with gen AI fueled by massive data sets, a system like Lucidworks Fusion can quickly deliver precise answers. Many retailers grapple with insufficient product data.

Social Media 290

Social Media B2C B2B Customer Data 290

Retail TouchPoints

JANUARY 2, 2024

of ecommerce sales in 2024. The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. Use Existing Data and Research to Find New Revenue Streams Launching a new revenue stream can be costly, risky and time-consuming.

Improvements 243

Improvements Retail Mobile Customer Experience 243

365 Retail

JANUARY 4, 2024

Whether you’re a small boutique or a large chain, these insights will help you stay competitive and connect better with your customers. Top 5 Strategies for 2024 #1 Focus More on Your Target Audience Understanding and focusing on your target audience is crucial in 2024. Provengo offers a great example of this.

Payment Services 52

Payment Services Retail Supplies Mobile Payments 52

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. In 2024, global retail ecommerce sales are expected to reach $6.3 has to offer.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

JANUARY 5, 2024

As part of its Privacy Sandbox initiative, Google plans to phase cookies out for all Chrome users during the second half of 2024. Google’s move, along with increased privacy regulations (particularly in the EU), have put a premium on zero- and first-party data.

Recommendation 297

Recommendation Consumer Information Customer 297

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retalon

FEBRUARY 14, 2024

Through the critical lens of data analysis, businesses are steering towards a more informed and strategic approach. This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance.

Retail 41

Retail Operations Management Improvements 41

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 234

Shipping Costs Improvements Live Chat Retail 234

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization. That data helps create personalized experiences that show your customers they are valued and understood, ultimately building loyalty.

X-cart 68

X-cart eCommerce Marketing Live Chat 68

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. Prescriptive analytics suggests actionable steps based on analyzed data.

Retail 41

Retail Operations Information Customer Loyalty 41

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider?   If not, it may be time to migrate your loyalty program. 

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

Retail TouchPoints

APRIL 23, 2021

A customer setting foot in a retail outlet expects immediate and impeccable service, similar to the one received through an online purchase. Therefore, a retailer should have a well-maintained facility and provide good customer service. billion by 2024. Refined Customer Service and Retention. Reduction of Costs.

Retail 229

Retail Operations Customer Retention Order Fulfillment 229

Smile.io

MARCH 20, 2024

Customers no longer simply appreciate being rewarded for their business—they expect it. In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

iVend

MAY 18, 2021

Learn More The clothing resale market alone is estimated to be worth US$30-40bn, with annual growth of 15-20% per annum from 2020-2024 , according to the Boston Consulting Group. Online offline POS systems capture all sales data and have it instantly visible at head office and provide a consistent customer experience.

Multi-channel 52

Multi-channel Retail POS Payment Services 52

GetElastic

SEPTEMBER 2, 2021

With a prediction like that, it is not surprising that account managers felt a threat to their jobs and had a skeptical outlook on how eCommerce experiences would benefit their customers. This is where eCommerce can be a major ally to the account manager and enable the low effort buying experience customers want.

B2B 141

B2B Management eCommerce B2C 141

Smile.io

FEBRUARY 2, 2024

  Judge.me , Gorgias , and Little Data emphasize the importance of reviews, personalization, and first-party data and offer ecommerce predictions for 2024. has built up the world's largest dataset of loyalty and retention data. loyalty program impacts how often your customers buy from you. Adding a Smile.io

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Retail TouchPoints

DECEMBER 8, 2022

By the end of 2024, IWSR predicts that the NA spirit, wine and beer market will grow another 31%. Personalized marketing and services powered by a first-party data model. Thoughtful Curation Creates Better Customer Experiences. Sales of these products reached $3.1 and high-end partnerships.

Food and Beverages 269

Food and Beverages Fulfillment Shipping Costs eCommerce 269

FastSpring

NOVEMBER 9, 2023

Get the latest from FastSpring’s Support leaders about preparing for Cyber Weekend, refund policies, strategies to decrease customer churn, and more. Elevate Your Business With FastSpring Contextual Customer Churn: Turning the Tide With Proven Retention Strategies The Only Thing That’s Constant With Tax Law Is Change Need FastSpring support?

Payment Services 78

Payment Services Customer Payments Subscription 78

Fabric

APRIL 20, 2023

According to Statista, the value of the US home decor market will reach $202 billion by 2024. Source ] To capitalize on this hypergrowth, online retailers need a highly-curated catalog with excellent product recommendations that encourage customers to outfit their entire rooms. The home decor market is booming.

Shipping Costs 130

Shipping Costs Retail eCommerce Arts 130

Retail TouchPoints

DECEMBER 28, 2021

And yet despite this recent huge growth in ecommerce, physical retail still maintains a firm foothold: Forrester predicts that the vast majority of retail — 72% — will still take place offline as far out as 2024. That would be quite something.”. That omnichannel view of understanding is terribly important.”.

eCommerce 274

eCommerce Omnichannel Fulfillment Order Fulfillment 274

iVend

APRIL 22, 2024

Global sales in 2024 are at $1.046 trillion US dollars, and forecast to grow by $130 billion to $1.176 trillion by 2028. In a survey of 10,045 consumers, 95% said their ‘most used electronic device’ was their smartphone, and sales account for half of the trillion dollars revenue in 2024. With online sales accounting for 33.5%

POS 52

POS Electronics Consumer Electronics Mobile 52

Kibo

JANUARY 16, 2023

And as for Paris 2024, Simone says she will be there. With composability, retailers can be agile and flexible, and only implement the capabilities they need to meet customer expectations. It’s built around the capabilities specific to your business, with the end goal being to deliver a seamless customer experience across all channels.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

retailnext

FEBRUARY 27, 2020

IoT makes such a scenario possible, as retail stores can set up sensors that can identify the presence of loyalty program customers and send discounts to them on their smartphones when they are standing in close proximity to products. Connected customers. IoT enables retailers to provide better custom offers to customers.

Retail 52

Retail Clothing eCommerce Information 52

Omnisend

DECEMBER 5, 2023

In this article, we’ll explore the top 10 dropshipping marketing strategies for 2024 and cover everything from customer reviews to email marketing. Start free 10 dropshipping marketing strategies for 2024 Having the right game plan is key when figuring out how to market your dropshipping store. This builds customer confidence.

Marketing 78

Marketing Social Media SEO Customer Retention 78

Retail TouchPoints

SEPTEMBER 13, 2021

And yet, despite this recent huge growth in ecommerce, physical retail still maintains a firm foothold: Forrester predicts that the vast majority of retail — 72% — will still take place offline as far out as 2024. Omnichannel Offerings for Channel-Agnostic Consumers. That omnichannel view of understanding is terribly important.”.

eCommerce 283

eCommerce White Paper Omnichannel BigCommerce 283