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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. In the U.S.,

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Speech Technology Helps Retailers Deliver on Consumer Expectations for Contactless Shopping Experiences

Retail TouchPoints

Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology. The industry, valued at $5.2

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How Mobile Payments Are Taking Over eCommerce

Groove

billion people will be completing transactions through mobile payments by 2025. They allow the customer to conveniently purchase products and services through encryption technology. Apple Pay, Samsung Pay, and Google Pay are all types of mobile payments that are compatible with NFC technology. What Are Mobile Payments?

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The Art of Integrating UX and Interior Design Through Apps

Retail TouchPoints

However, with technological and general human advancements and the amount of time spent indoors rising, interior design and the way we interact with our space are evolving at a rapid rate. How to Leverage the Influx of Technological Advancements. Bespoke Spaces Tailored to Usability and Taste: Just How do Designers Ensure Optimal UX?

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How UpSellit’s Patented Mobile Exit Detect Recovers Online Revenue

UpSellIt

billion by 2025 and account for 44% of total ecommerce sales in the US alone, so it’s important to identify digital marketing strategies specifically for these users. This intelligent technology allows online retailers to steer a mobile user’s experience to ultimately increase conversions and decrease your bounce rate.

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Card payments in Singapore to grow by 8% in 2022, says GlobalData

365 Retail

between 2021-2025 to reach S$127.6bn ($96.6bn) in 2025. While the pandemic has affected consumer spending, it highlighted the importance of non-cash payments among Singapore consumers as electronic payments are more effective in avoiding physical contact while making payments. growth to reach S$100.6bn ($76.1bn).

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Elevate Retail Experiences with Next-Gen Contact Center Tech

Retail TouchPoints

The Need for Advanced CX Technology. Today’s leading cloud contact center platforms offer innovative ways to deliver positive CX while using automation to assist agents and improve productivity. The Newest AI-led Automation Technologies. Deploying modern technology is one side of the coin; the other side is metrics.

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