Will CX Pros Still Have A Job In 2025?

Forrester eCommerce

There we were. a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. We shared our recent wins and successes and learned from each other how to go faster, […]. age of the customer customer experience customer experience management

SAP Makes The Right Decision By Extending Support For Business Suite 7

Forrester eCommerce

This won’t surprise many people, because the 2025 deadline was unrealistic given how slowly SAP’s customers are moving to S/4HANA. SAP today announced that it will continue to support customers on Business Suite 7 until 2030.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Millennials Want Credible, Digital Content: So Give It To Them!

Forrester eCommerce

labor force will be run by 18 to 35-year-olds by 2025, many studies (like this […]. Mmmmm … Millennials. If you haven’t already heard (about a million times), this generation is taking over the workforce. And becoming more responsible for making purchase decisions while on the job.

B2B 177

Telecom-Only = Disrupted

Forrester eCommerce

My theme at PTC’19 this week was that telecommunications and colocation companies who maintain a focus on their traditional value propositions will be fully disrupted by 2025.

Leveraging Emerging Technologies In The Transformation Of “Made In China”

Forrester eCommerce

I recently published a report — “Emerging Technologies Are Transforming ‘Made In China’” — in which I discuss how manufacturing CIOs should leverage emerging technologies to drive their transformation under the “Made in China 2025” initiative.

Cannabis Dispensaries: Security And Risk Considerations For Continued Growth

Forrester eCommerce

This is a flourishing industry, with one study conservatively estimating it will reach $30 billion by 2025. In the US, cannabis is fully legal (medical and recreational) in 11 states and Washington, DC. For medical use, it is legal in 33 states.

POS 41

China, the Bots, and Why It Matters to Your Online Business

TradeGecko

Between 2017 and 2025, the global market for industrial and non-industrial robots is expected to rise 1,168.7% The future belongs to the bots. That’s not a warning and, thanks to cobiotics, neither is it something to fear. It’s simply the truth.

China, the Bots, and Why It Matters to Your Online Business

TradeGecko

Between 2017 and 2025, the global market for industrial and non-industrial robots is expected to rise 1,168.7% The future belongs to the bots. That’s not a warning and, thanks to cobiotics, neither is it something to fear. It’s simply the truth.

How CPG Brands and Retailers Can Break Down Barriers to Win the Digital Shelf

Salsify

By 2025, 70% of consumers will be grocery shopping online. They expect compelling, personalized digital experiences and robust product content. Many CPG consumers already demand specific details on nutritional information, ingredients, allergens, and sustainability preferences.

5 things CPG shoppers want from your brand

Salsify

By 2025, CPG is expected to account for 20% of total digital revenue. Consumers expect CPG brands and manufacturers to tailor product experiences to the further-fragmenting methods of digital shopping, according to a recent Salsify survey. At the core, requires creating a competitive product experience, to include convenience, information, and community

7 Ways to Prepare Your Store for Millennials

Springboard Retail

Although Generation Y used to be considered less—shall we say—prosperous than the previous generations, as of recently they have been holding considerable spending power, expected to reach $8 trillion by 2025. Millennial buying power is increasing.

34

Monetizing 5G with headless commerce

GetElastic

5G adoption is slowly, but steadily rising ; and it is expected to comprise 15% of all mobile connections in the world (except IoT) by 2025.

Games 132

How Soon Will AI Change the Retail Landscape?

iQmetrix

By 2025, it’s projected to grow to over US$27 billion. In 2016, the size of the retail AI market was less than US$1 billion. AI is undoubtedly going to become a dominant tool in retail—the question is, how soon will the retail sector feel this change and how deeply will it be impacted? Retail Operations Wireless Trends

From URL To IRL: How Urbanization Will Shape The Future Of Retail

Retail TouchPoints

Injecting $20 trillion per year into the world economy by 2025 alone, urban consumers’ purchasing power will make them the prime target group for retailers. By Katrin Zimmermann, TLGG The past years have been rough on the retail sector, to say the least.

How to win grocery on Amazon | Salsify

Salsify

With online grocery spending projected to increase to $100 billion by 2025 , brands have to adapt in order to capture the growing revenue potential. Part of ensuring success in this category means creating a tailored shopping experience that is optimized to win consumers on Amazon, the biggest online retailer in the country.

4 ways to leverage IIoT for B2B commerce

GetElastic

From voice-activated devices like Amazon Alexa to smart refrigerators, the Internet of Things (IoT) is slated to span over 75 billion connected devices by 2025. Previously published on Manufacturing.net.

B2B 156

Wayfair, StitchFix And Pure-Play E-commerce’s Scaling Problem

Steve Dennis

Many even predicted online shopping would surpass 50% of all retail sales by 2025 (spoiler alert: it will be lucky to break the 20% mark by then). Late last month, Wayfair, the leading online-only furniture brand, reported dramatic sales growth and yet year-over-year profits fell significantly. Unsurprisingly the stock took a steep hit.

Why Cross Border Ecommerce is the Future of Ecommerce

Ecommerce Platforms

Reports state that the e-commerce market in Southeast Asia will reach US $200B by 2025 with online sales growth at a CAGR of 32%. Cross border ecommerce is a phenomenon that has quietly gained huge momentum as customers purchase products from outside their borders.

To defy the retail apocalypse, Target and Best Buy embrace the blur

Steve Dennis

This line of largely misguided thinking contributed mightily to the idea that physical retail was destined to go away and led to some aggressive predictions about online shopping penetration getting to 50% by 2030 (or even 30% by 2025) that look less and less prophetic every day.

Amazon and Whole Foods Did Rotten Tomatoes Spark a $14 Billion deal?

GetElastic

A January 2017 report from the Food Marketing Institute and Nielsen predicts that online groceries will grow five-fold by 2025. When Amazon announced its bid for Whole Foods, you could practically hear the screams coming from the C-suites at Kroger and Wal Mart.

The Retail Apocalypse And The Urgent Quest For Remarkable

Steve Dennis

On average, more than 80% of retail will still be done in physical stores in 2025. Some love the “retail apocalypse” narrative. It’s great clickbait, makes for captivating keynote speeches and gives consultants a hook to peddle complicated strategic frameworks.

Hype in Digital Commerce: 5 Rising Technologies to Watch

GetElastic

billion in 2025. Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs.

Digital commerce is playing a pivotal role in customer experience strategies.

GetElastic

billion in 2025. Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs.

3 reasons why Home Improvement brands must put the hammer down on eCommerce

Profitero

Hardlines at NPD told Profitero: “By 2025, home improvement is not likely to be as highly penetrated online as a category like TVs where upwards of 50% could be sold online, but it is going to grow.

Physical retail is not dead. Boring retail is.

Steve Dennis

And despite the anticipated continued rapid growth of online shopping, more than 80% of all retail sales will likely still be done in actual physical stores in the year 2025. It may make for intriguing headlines, but physical retail is clearly not dead. Far from it, in fact. But, to be sure, boring, undifferentiated, irrelevant and unremarkable stores are most definitely dead, dying or moving perilously close to the edge of the precipice.

How to Combine IoT in Retail and eCommerce: Smart Store Working Online and Offline

Onilab User Guides

The latest research predicts promising prospects: by 2025, Grand View Research expects the retail market to grow by USD 94 billion.

Whisbi secures €5M investment round led by Columbia Lake Partners to accelerate high-growth plan and continue to drive innovation in conversational sales

Whisbi

In fact, it is the fastest-growing software market and is expected to double in size by 2025. Barcelona, 12 December 2018 –- Whisbi, the conversational sales & marketing platform for enterprises, announces today that it has raised €5M.

5 Reasons Why Implementing Conversational Marketing is the Right Choice for Enterprises

Whisbi

billion by 2025. It seems like there’s a new marketing buzzword every other month—but Conversational Marketing isn’t one of them.

Wayfair, StitchFix And Pure-Play E-commerce’s Scaling Problem

Steve Dennis

Many even predicted online shopping would surpass 50% of all retail sales by 2025 (spoiler alert: it will be lucky to break the 20% mark by then). Last week Wayfair, the leading online-only furniture brand, reported dramatic sales growth and yet year-over-year profits fell significantly. Unsurprisingly the stock took a steep hit. In its most recent earnings announcement, Stitch Fix, the online styling subscription service, reported sales up over 25%, yet profits were essentially flat.

What is Retail’s Most Potent Weapon?

OrderDynamics

stores will close by 2025. What is Retail’s Most Potent Weapon? There is a number of different strategies and tactics that retail can follow. From pure eCommerce, to Click and Collect, to pop-up stores. The choices and directions are endless. And, making the right choice here is essential.

How Luxury Brands Are Increasingly Embracing Ecommerce

Sailthru

McKinsey & Company projects that ecommerce will make up 19% of the luxury market by 2025, up from 9% last year. “Is Digital Killing the Luxury Brand?” asked a September Adweek headline.

Printful vs Printify: The Ultimate Print-on-Demand Services Comparison in 2020

Ecommerce Platforms

Data-backed numbers show that the custom T-shirt printing niche alone is expected to hit $10 billion by 2025. . Printful vs Printify… which ranks better? It’s never an easy task to be the judge.

Embracing Click-and-Collect to Increase Non-Food Sales

Profitero

And while online grocery sales could exceed $100 billion by 2025 – with click-and-collect generating $6.6 GMDC’s latest research shares why non-food manufacturers should not fear click-and-collect, but embrace it as an emerging high-growth channel opportunity – or be left outside the basket.

B2B 62

Why You Should Include An Online Market For Your Grocery Store

ItemMaster

That’s one reason that the traditional grocery store’s market share of all packaged goods is expected to drop from today’s 45% to around 37% by 2025 — the world is definitely changing.

Why You Should Include An Online Market For Your Grocery Store

ItemMaster

That’s one reason that the traditional grocery store’s market share of all packaged goods is expected to drop from today’s 45% to around 37% by 2025 — the world is definitely changing.