Will CX Pros Still Have A Job In 2025?

Forrester eCommerce

There we were. a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. We shared our recent wins and successes and learned from each other how to go faster, […]. age of the customer customer experience customer experience management

Telecom-Only = Disrupted

Forrester eCommerce

My theme at PTC’19 this week was that telecommunications and colocation companies who maintain a focus on their traditional value propositions will be fully disrupted by 2025.

Leveraging Emerging Technologies In The Transformation Of “Made In China”

Forrester eCommerce

I recently published a report — “Emerging Technologies Are Transforming ‘Made In China’” — in which I discuss how manufacturing CIOs should leverage emerging technologies to drive their transformation under the “Made in China 2025” initiative.

7 Ways to Prepare Your Store for Millennials

Springboard Retail

Although Generation Y used to be considered less—shall we say—prosperous than the previous generations, as of recently they have been holding considerable spending power, expected to reach $8 trillion by 2025. Millennial buying power is increasing.

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How CPG Brands and Retailers Can Break Down Barriers to Win the Digital Shelf

Salsify

By 2025, 70% of consumers will be grocery shopping online. They expect compelling, personalized digital experiences and robust product content. Many CPG consumers already demand specific details on nutritional information, ingredients, allergens, and sustainability preferences.

5 things CPG shoppers want from your brand

Salsify

By 2025, CPG is expected to account for 20% of total digital revenue. Consumers expect CPG brands and manufacturers to tailor product experiences to the further-fragmenting methods of digital shopping, according to a recent Salsify survey. At the core, requires creating a competitive product experience, to include convenience, information, and community

From URL To IRL: How Urbanization Will Shape The Future Of Retail

Retail TouchPoints

Injecting $20 trillion per year into the world economy by 2025 alone, urban consumers’ purchasing power will make them the prime target group for retailers. By Katrin Zimmermann, TLGG The past years have been rough on the retail sector, to say the least.

How Soon Will AI Change the Retail Landscape?

iQmetrix

By 2025, it’s projected to grow to over US$27 billion. In 2016, the size of the retail AI market was less than US$1 billion. AI is undoubtedly going to become a dominant tool in retail—the question is, how soon will the retail sector feel this change and how deeply will it be impacted? Retail Operations Wireless Trends

How to win grocery on Amazon | Salsify

Salsify

With online grocery spending projected to increase to $100 billion by 2025 , brands have to adapt in order to capture the growing revenue potential. Part of ensuring success in this category means creating a tailored shopping experience that is optimized to win consumers on Amazon, the biggest online retailer in the country.

Why Cross Border Ecommerce is the Future of Ecommerce

Ecommerce Platforms

Reports state that the e-commerce market in Southeast Asia will reach US $200B by 2025 with online sales growth at a CAGR of 32%. Cross border ecommerce is a phenomenon that has quietly gained huge momentum as customers purchase products from outside their borders.

3 reasons why Home Improvement brands must put the hammer down on eCommerce

Profitero

Hardlines at NPD told Profitero: “By 2025, home improvement is not likely to be as highly penetrated online as a category like TVs where upwards of 50% could be sold online, but it is going to grow.

5 Reasons Why Implementing Conversational Marketing is the Right Choice for Enterprises

Whisbi

billion by 2025. It seems like there’s a new marketing buzzword every other month—but Conversational Marketing isn’t one of them.

Amazon and Whole Foods Did Rotten Tomatoes Spark a $14 Billion deal?

GetElastic

A January 2017 report from the Food Marketing Institute and Nielsen predicts that online groceries will grow five-fold by 2025. When Amazon announced its bid for Whole Foods, you could practically hear the screams coming from the C-suites at Kroger and Wal Mart.

Hype in Digital Commerce: 5 Rising Technologies to Watch

GetElastic

billion in 2025. Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs.

Digital commerce is playing a pivotal role in customer experience strategies.

GetElastic

billion in 2025. Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs.

5 Reasons Why Implementing Conversational Marketing is the Right Choice for Enterprises

Whisbi

billion by 2025. It seems like there’s a new marketing buzzword every other month—but conversational marketing (CM) isn’t one of them.

Whisbi secures €5M investment round led by Columbia Lake Partners to accelerate high-growth plan and continue to drive innovation in conversational sales

Whisbi

In fact, it is the fastest-growing software market and is expected to double in size by 2025. Barcelona, 12 December 2018 –- Whisbi, the conversational sales & marketing platform for enterprises, announces today that it has raised €5M.

The Retail Apocalypse And The Urgent Quest For Remarkable

Steve Dennis

On average, more than 80% of retail will still be done in physical stores in 2025. Some love the “retail apocalypse” narrative. It’s great clickbait, makes for captivating keynote speeches and gives consultants a hook to peddle complicated strategic frameworks.

June 2019 Monthly Marketing Recap

ROI Revolution

to $198B by 2025. Welcome to the second edition of ROI Revolution’s Monthly Marketing News Recap! Last month , we learned about Google Marketing Live 2019 , the anniversary of GDPR , the latest trends in social media, and more.

Physical retail is not dead. Boring retail is.

Steve Dennis

And despite the anticipated continued rapid growth of online shopping, more than 80% of all retail sales will likely still be done in actual physical stores in the year 2025. It may make for intriguing headlines, but physical retail is clearly not dead. Far from it, in fact. But, to be sure, boring, undifferentiated, irrelevant and unremarkable stores are most definitely dead, dying or moving perilously close to the edge of the precipice.

How to Combine IoT in Retail and eCommerce: Smart Store Working Online and Offline

Onilab User Guides

The latest research predicts promising prospects: by 2025, Grand View Research expects the retail market to grow by USD 94 billion.

What is Retail’s Most Potent Weapon?

OrderDynamics

stores will close by 2025. What is Retail’s Most Potent Weapon? There is a number of different strategies and tactics that retail can follow. From pure eCommerce, to Click and Collect, to pop-up stores. The choices and directions are endless. And, making the right choice here is essential.

How to Create an Online Course and Landing Page in Thinkific

Ecommerce Platforms

Considering the eLearning industry is poised for $325 billion by 2025 , I’d say there’s potentially a whole lot more to earn. Imagine, for instance, having your professional sporting career cut short by an unfortunate injury.

Wayfair, StitchFix And Pure-Play E-commerce’s Scaling Problem

Steve Dennis

Many even predicted online shopping would surpass 50% of all retail sales by 2025 (spoiler alert: it will be lucky to break the 20% mark by then). Last week Wayfair, the leading online-only furniture brand, reported dramatic sales growth and yet year-over-year profits fell significantly. Unsurprisingly the stock took a steep hit. In its most recent earnings announcement, Stitch Fix, the online styling subscription service, reported sales up over 25%, yet profits were essentially flat.

Retail Trends: Going Cashless

OrderDynamics

” This article mentions that “half the nation’s retailers predict they will stop accepting bills before 2025.” Retail Trends: Going Cashless. Ever notice the number of gift cards available at the department store?

Why You Should Include An Online Market For Your Grocery Store

ItemMaster

That’s one reason that the traditional grocery store’s market share of all packaged goods is expected to drop from today’s 45% to around 37% by 2025 — the world is definitely changing.

Why You Should Include An Online Market For Your Grocery Store

ItemMaster

That’s one reason that the traditional grocery store’s market share of all packaged goods is expected to drop from today’s 45% to around 37% by 2025 — the world is definitely changing.

Embracing Click-and-Collect to Increase Non-Food Sales

Profitero

And while online grocery sales could exceed $100 billion by 2025 – with click-and-collect generating $6.6 GMDC’s latest research shares why non-food manufacturers should not fear click-and-collect, but embrace it as an emerging high-growth channel opportunity – or be left outside the basket.

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How to Set Up an Ecommerce Loyalty Program to Improve Retention, Build Community and Drive 5X in Sales

BigCommerce

Estimated to grow to $335bn globally by 2025, this peer-to-peer marketplace is set to further impact the traditional corporate-centred economic model. A few years ago, Forbes contributor Ken Krogue noticed a lady returning rotten, moldy fruit at a Costco store.

How To Find An Ecommerce Niche You Can Dominate

eCommerce CEO

billion in 2025 with a CAGR of about 5%. The first step to ecommerce business success is finding a profitable niche. Look around you. Every successful ecommerce business owner started in a niche. You may want to blow in and make it all big like Amazon but guess what.

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The Complete Guide To Finding The Best Private Label Manufacturers

eCommerce CEO

billion by 2025. If you want to sell physical products online, a private label brand is the way to go. Finding reliable private label manufacturers to partner with is a critical step in a business plan. Some ‘experts’ have made it out to be a very complex and hard process. It is not.

How Luxury Brands Are Increasingly Embracing Ecommerce

Sailthru

McKinsey & Company projects that ecommerce will make up 19% of the luxury market by 2025, up from 9% last year. “Is Digital Killing the Luxury Brand?” asked a September Adweek headline.

Scaling Up Your Print-On-Demand (POD) Dropshipping Business

Payoneer

The global web-to-print (W2P) market is forecasted to grow by 8% between 2019-2023 and POD t-shirt sales are expected to reach $10 billion by 2025 , meaning you need to stay up to date with the latest market trends if you want to scale up your business and stay ahead of the competition.

IRCE 2019 Day 1 Recap

ROI Revolution

The average age of employees at Silicon Valley’s tech giants is 30, and the majority of Americans will have a younger boss by 2025 (compared to under 40% today). IRCE 2019 Day 1 was full of great speakers, presentations, and conversations.

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Persepectives: Food Shopping Gets Even More Convenient

Profitero

As evidenced by Amazon’s recent announcement that it intends to acquire Whole Foods Market, the lines between food and beverage purchase channels are growing increasingly blurry.

4 Ways Retailers Use Digital Technology to Improve the Brick-and-Mortar Experience

Sailthru

As ecommerce growth continues to explode, UBS analysts project that by 2025, 75,000(!) Having filed for Chapter 11 bankruptcy protection in October, Sears, once the world’s largest retailer, is down to 223 stores as of last quarter.

Everything You Need to Know About Chatbots in Ecommerce

SellBrite

billion by 2025 with a compounding annual growth rate of 24.3%, according to a Grand View Research report. Online shopping doesn’t follow a single path. Instead, there’s an abundance of ways to make an online purchase — apps, email, social media.

Creating A Customer Experience Fit For a VIP: 6 Best Practices for Luxury Retailers

Sailthru

McKinsey projects that ecommerce will make up 19% of the luxury market by 2025 , up from 8% in 2016.

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5 Learnings from Retail Failures

OrderDynamics

By 2025, Millennials will comprise 75% of the global workforce according to Catalyst. 5 Learnings from Retail Failures. Retail Touchpoints’ post by Marc Gingras captures 5 key learnings from the demise of Toys R Us.

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6 Must-See Sessions at the Email Evolution Conference

Sailthru

Over the past five years, luxury brands have outpaced the global market in ecommerce growth; ecommerce is also on track to make up 19% of the luxury market by 2025. There seems to be one constant in digital marketing: It’s always going to change, and at an increasingly rapidly pace.